IT Support Specialist

Descrizione

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

We are looking for an experienced customer care Training Team Lead to drive the performance of our training team, ensuring that our global CARE coordinators have the knowledge and expertise to turn our customers’ trips into unforgettable experiences. This is a full-time role in our Berlin office.

We are expanding our IT team within the People department and looking for an IT Support Specialist to assist our team with all IT related issues. Are you passionate about Information Technology and enjoy hands-on tasks? Come and join us!

• Take care of our helpdesk, ensuring that all tickets are resolved in a timely manner for both our local and remote users (desktop, application and network support)
• Support our AV technologies, including video conferencing, as well as regularly supporting live events
• Deploy new hardware, configure software and provision accounts for our colleagues
• Keep track of IT related issues and document their solutions for future reference
• Manage the IT inventory, ensuring that all of our records are kept up to date
• Participate in knowledge sharing (discussions and input towards knowledge base/documentation, training end users).
• Your ideas on how to improve the IT environment will be most welcome
• Work with the rest of the IT team in planning and executing internal IT projects

• A Bachelor's degree in Computer Science or any IT related field, at least 2 years experience working in the field
• You are customer obsessed, with a strong service mindset
• Excellent communication skills with the ability to empathize and relate to a variety of non-technical users
• Ability to multitask and handle interruptions while prioritizing workload efficiently
• Able to keep calm and positive under pressure
• Strong problem-solving skills and a proactive mindset
• You are a team player and are eager to suggest new ideas and solutions
• You speak fluent English - our working language 

• Invest in your development with an annual personal growth budget
• Create a comfortable workspace at home with an annual home office budget
• Become a part of our success with virtual stock options
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more…

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below.

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

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