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Dutch Speaking Customer Service Specialist (m/f/d)

Creata il 04-03-2019
Location Berlin

Descrizione

home24 is Europe’s largest online destination for home furniture and decor. Being a dynamic, fast-growing market leader, our goal is to consistently provide our customers with the best service and assortment.home24 is currently active in 8 countries in Europe and Latin America. We employ more than 1,000 people worldwide and are looking to expand our team with dedicated top talents and experts who are ready to grow with us. Our dynamic and international team works with great passion and enthusiasm towards a great goal: To revolutionize the Home & Living market.For our home24 location in Steinleinhalle (Berlin-Prenzlauer Berg) we want to hire you as our new:

 

Customer Service Specialist (m/f/d)

 

Your Responsibilities

  • You will be the point of contact between our company and our customers from www.home24.nl and www.home24.be  
  • With this role you will not only provide a high-quality service, but you will also make our customers happy
  • Here you will be responsible for the front-office and administrative back-office tasks concerning our customers’ orders, social media sites and internal translations
  • Processing our customer requests via phone and e-mail regarding our products, assortment, the order process, among others
  • Finding a sustainable solution for our customers to make them pleased with our service
  • Quality and solution-oriented cooperation with our home24 Teams

 

Your Profile

  • Experience in the customer service field is an advantage
  • Newcomers (m/f/d) are more than welcome – please convince us why you are a great asset for our team and our customers!
  • Strong in communication and balanced personality with a lot of empathy
  • Enthusiasm for working directly with customers
  • Affinity with our online and product world
  • Interest in the e-commerce field
  • You speak Dutch fluently and have good knowledge of English

 

 What we offer you 

  • A working place with a welcoming atmosphere, we will welcome you and make you feel like home
  • Working hours from Monday to Friday 09am-06pm, no night-, weekend-, Sunday- or holiday-shifts
  • We promote an open-minded work environment and a harmonic sense of togetherness
  • Training on the job that prepares you for your tasks and lets you start safely
  • Regular employee-feedback and space for your personal development
  • Numerous employee benefits, such as: team events, activity room, relax room, fresh fruit and drinks for free
  • Proximity with S-Bahn & Tram (Station Landsberger Allee) as well as lots of parking space around our building

 

If you are interested in being a part of an exciting success story, where you can support customers and have fun while working, then this is the place for you! We look forward to hearing from you. Please send us a copy of your resume and relevant credentials, as well as your expected salary and earliest possible start date via Jobvite. Be ready to join a new adventure with a lot of opportunities!You can see here your next new office, that will welcome you on your new role!  Steinleinhalle Office

For questions regarding our Retail, Sales & Customer Service in Steinleinhalle and your application please feel free to contact us under the following telephone number 030-609880007. 

Your application address:home24 eCustomers Joao MingoteGreifswalder Straße 212-213           10405 BerlinYour workplace:home24 SE / Standort SteinleinhalleHermann-Blankenstein-Straße 2010249 Berlin

Benefit

Frutta, caffè, tè e acqua gratis

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