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Associate Director - Trade Program

Creata il 13-04-2018

Descrizione

Join Houzz in revolutionizing the home and remodeling industry and have an impact on over 40 million homeowners and 1.5 million professionals around the world. Frequently ranked as one of the top 10 most disruptive companies in the world and backed by marquee venture capitalists, Houzz will allow you to drive the future of an industry worth $1.2 trillion in the US and Europe alone.
Houzz recently launched the Houzz Trade Program to provide industry professionals with multiple ways to profit from purchasing and recommending products in the Houzz Marketplace. The Houzz Marketplace offers everything from items for major remodeling projects and custom home builds, such as bathtubs and fixtures, to furniture and decor products.
Houzz is seeking a Associate Trade Program Director who will build, drive and execute Houzz’s Trade Program, scaling and managing all aspects of our sales, account management, and support teams for Trade professionals. This is a fantastic opportunity to join our rapidly expanding and successful Marketplace. And, this role is a highly visible position due to its direct impact on both our key goal of creating a superior customer experience on Houzz and on P&L.
We are seeking a strong senior leader with experience and a track record of proven success in a relevant role. This individual is a strategic thinker, process oriented yet innovative, analytical, decisive and has the ability to excel in a fast-paced environment.
Responsibilities include, but are not limited to:
  • Develop, scale and manage all aspects of our Trade Program and sales, account management, and support teams
  • Drive and build team which will infuse your past experience to develop and implement a high performing business unit to meet and over-exceed ambitious goals
  • Build and drive a business plan to accommodate for growth as Trade business scales
  • Partner and influence the Buying, Product, Customer Service, Sales Planning, and other integral teams at Houzz
  • Partner and build with Engineering Team to ensure seamless integration of new Trade product enhancements and built from scratch tools
  • Analyze current cost of new and repeat purchasers and build and execute a plan to optimize for both
  • Analyze sales and NPS scores to identify trends and problems and work with internal teams to address areas of opportunity
  • Innovate ways to positively impact the customer experience
  • Set, monitor, improve, control and adapt requested KPIs on a quarterly basis together with the relevant teams
  • Own P&L for sales, account management, and support Trade Teams
  • Evaluate business needs and build out team accordingly
  • Perform various tasks to support company initiatives and goals as needed
  • Promote a positive office culture and environment
  • Skills and Requirements:
  • Strategic thinking and problem solving
  • Build strong process from scratch
  • Able to function in a highly ambiguous arena
  • Process and detail oriented
  • Analytical with an ability to utilize data to make sound business decisions
  • Decisive with the ability execute business plans with speed and precision
  • Flexible and adaptable to the ever changing needs of the Marketplace team, and demonstrate a capacity to organize and prioritize your own workload
  • Strong knowledge of Salesforce, Excel, Google apps and features
  • Proven leadership capabilities
  • Have led multiple managers and preferably led remote teams
  • Has built a business from scratch and/or lead an aggressive team expansion
  • 4-6 years of demonstrated track record of success in sales or e-commerce leadership role (relevance in both job duties and work environment)
  • Benefit

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