Houzz logo Houzz

Client Success Sales Manager

Creata il 07-06-2019
Location Irvine

Descrizione

About Houzz
Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project, connect with over 2.1 million home design professionals and discover products in the Houzz Shop.
About the Role
Houzz is looking for a skilled and motivated sales leader to join our team! As Client Success Sales Manager, you will drive, develop and manage a world-class team of Client Success Managers, working to achieve monthly sales targets for our annual advertising channel. This role is responsible for the overall performance of a hardworking team of Client Success Managers.
What You'll Do:
  • Drive results and continued improvement in Revenue Retention, Cancellation and Add On performance metrics
  • Achieve budgeted sales objectives for your team managing, renewing and upselling pros who have purchased Houzz’s Pro+ Local Marketing Program
  • Ensure activity based KPIs are adopted and achieved by Client Success Managers to maintain appropriate contact with clients 
  • Lead and motivate Client Success Managers through regular team meetings, huddles, one-on-one coaching sessions, training, and mentoring
  • Lead day-to-day sales efforts for your team
  • Motivate and provide continued support to Client Success Managers 
  • Suggest and implement new processes and strategies to increase performance on Renewal Rate, Cancellation and Add On objectives
  • Monitor and analyze team performance reports and dashboards to identify trends/problems in performance and collaborate with internal teams to address areas of opportunity
  • Shadow, lead and participate in sales calls with Client Success Managers to provide coaching, model best practices, and hear pro feedback
  • Participate in interviews and hire Client Success Managers
  • Maintain a high performing, energized Client Success Manager team that manages, sells, and defends the program with integrity
  • Complete administrative tasks and approvals to ensure that appropriate controls are continuously exercised within your team 
  • Ensure that both yourself and your team represent the Houzz brand, contribute to a positive work environment, permeate the Houzz culture, foster an environment of open and honest communication and trust
  • Perform additional leadership duties as requested or required to continue to grow the business
  • At a Minimum, We'd Like You to Have:
  • 2+ years of successful sales experience in the business to business sector with a proven track record of being a top performer
  • Analytical thinker who looks for (and finds) answers in the data to drive improvement in sales performance
  • Decisive and process oriented with the ability to execute business plans with speed and precision
  • Goal oriented self-starter with multiple examples of success
  • Superb written and oral communication skills
  • Comfortable presenting and facilitating information to large groups
  • Proven negotiator with ability to effectively navigate escalated situations
  • Able to manage through ambiguous and subjective situations, including balancing operational efficiency and data analysis with high quality standards, as well as having a sense of what is “right” for the customer
  • Ideally, You'll Also Have
  • 2+ years of management experience leading an inside sales team in rapid sales cycle environments selling to local or SMB
  • Account Management experience 
  • Benefits and Perks
  • Excellent benefits package (Start day 1)
  • PTO
  • Full training & development
  • Career growth & opportunity
  • Casual & fun work environment
  • Healthy work/life balance
  • Fully stocked kitchen
  • Contests & incentives
  • Benefit

    Pranzi TGIF

    Pranzi TGIF

    Torta e festa di compleanno ogni venerdì

    Torta e fest...

    Possibilità  di guadagnare alte commissioni

    Possibilità...

    Accesso al nostro programma flessibile di benefici tra cui childcare vouchers, al lavoro in bicicletta (parcheggio e docce in loco), assicurazione odontoiatrica, screening sanitario

    Accesso al n...

    Sconto per abbonamento palestra (Londra)

    Sconto per a...

    POSIZIONE CHIUSA Candidati ora

    Video