Ivy Client Success Manager

At Houzz, we strive to create and promote a strong family environment within our workspace. Professionally, we collaborate with each other to accomplish our goals, always working together as a team. Interpersonally, we strive to build a culture of inclusion, celebrating and leveraging our differences for the betterment of our products and our community.

Our Houzzers come from many backgrounds and experiences. We take pride in making every single one of them feel at home here.

Join Houzz in revolutionizing the home and remodeling industry and have an impact on over 40 million homeowners and 1.5 million professionals around the world. Frequently ranked as one of the top 10 most disruptive companies in the world and backed by marquee venture capitalists, Houzz will allow you to drive the future of an industry worth $1.2 trillion in the US and Europe alone.

Houzz has acquired Ivy, a startup that has built a business management tool and engaged community for interior designers and other home design companies. Ivy’s platform enables interior designers to run their entire business - sourcing products, creating estimates, sending invoices, time billing, vendor purchases, and more. Cofounders Alex Schinasi and Lee Rotenberg launched Ivy in July 2016 with the mission to modernize the way interior design firms run their business-- a mission that aligns with our own. Since day one, Houzz has been focused on providing the best experience for home renovation and design.

The addition of Ivy’s platform will enable Houzz to provide home professionals with tools that will help them run their businesses more efficiently, effectively and profitably. We’re excited to bring the power of Ivy’s software and community to more professionals on Houzz.

We are looking to build a team of Ivy Client Success Managers to work directly with the existing and new Professional base of Ivy Interior Designers and Kitchen & Bath Designers.  Your job is to maintain an ongoing relationship and ensure Ivy’s existing clients are entrenched - and loving! - the platform. CSM’s will conduct calls with existing customers to ensure they successfully implement the product and begin using it as a tool with their clients within the first 90 days. They will continue to work with customers throughout their lifecycle with Ivy, working to retain the client year over year.

The ideal candidate has a pleasant, business oriented personality, is a hard worker and very tech savvy. You must be relationship oriented and put a high value on customer service. You thrive in a fun and competitive, yet team oriented environment.