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IT Systems Engineer | Infrastructure

Creata il 23-04-2019
Location Palo Alto

Descrizione

About Houzz
Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of more than 40 million unique monthly users who leverage our technologies to find inspiration for their next home project, connect with over 2.3 million home design and remodeling professionals and discover products in the Houzz Shop.
About the Role
The IT Infrastructure team (hIT Infra) serves as the “last line of defense” for Houzzers globally. Partnering with Engineering, Information Security, Business Apps and Helpdesk teams, the hIT Infra team is responsible for providing our end users with the best possible experience when using our core IT apps and systems from any of our offices around the globe and remotely. Such a responsibility does not come lightly though; we’re looking for a highly adaptive, detail-oriented and motivated problem solver with a passion for IT and supporting the IT needs of a fast-paced, dynamic company.  
What You'll Do
  • Build and maintain trust between Houzzers, teams, organizations and IT that extends through and beyond the IT organization
  • Help scale and maintain system monitoring and alerting tools
  • Maintain the platforms that run our corporate services such as: applying security patches, ensuring disaster recovery plans and managing access control
  • Create and maintain day-to-day support & management documentation for systems and services troubleshooting
  • Provide Tier III support and troubleshooting for complex end user computing issues escalated from the Helpdesk team
  • Be the go-to technical resource and mentor for entry level system administrators and for  the Helpdesk team
  • Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner
  • Occasional travel to other Houzz offices in the US
  • Participate in a 24/7 on-call schedule
  • At a Minimum, We'd Like You to Have
  • 5+ years of corp IT experience, with at least 2 years in a systems and/or infrastructure role
  • Mid-level experience administering Windows Server technologies such as AD, GPO, DNS, CA and Storage
  • Strong experience with IaaS (i.e. AWS, GCP and/or Azure), SaaS (i.e. G Suite, Okta, etc), and on-prem infrastructure (i.e. servers, hypervisors, UPS/PDU, etc)
  • General knowledge of networking fundamentals, such as TCP/IP, subnetting, DNS, DHCP and RADIUS
  • Familiarity with DBs such as MySQL, MS SQL and PostgreSQL
  • A disciplined approach in producing and maintaining documentation
  • The ability to physically lift and rack 40+ Ibs. equipment
  • Ideally, You'll Also Have
  • Experience administering routers, switches and firewalls, specifically Cisco and Palo Alto Networks
  • Deep knowledge of macOS, Linux and Windows
  • A general knowledge of configuration management tools, such as Puppet, Chef and Munki
  • An ability to write scripts in Bash, Powershell, Python or Ruby and automate tasks with REST APIs
  • Benefit

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