iwoca Ltd.  logo iwoca Ltd.

IT Support Engineer

Creata il 27-04-2022
Location London

Descrizione

About iwoca:We started in 2012, when we noticed a problem: on average, it was taking eight weeks (and a lot of paperwork) for small businesses to apply for a loan. Worse still, more often than not, that process was ending in a ‘no’.

We knew that bakeries, building firms, salons and solicitors deserved better. They deserve to be able to grow – hire more hands, invest in stock, market themselves – without all the hold music and absurdly rigid criteria.

We’ve now been around for a decade

Our mission is to finance 1 million businesses, so still, a long way to go.

And in that time, we’ve:

  • grown to a team of 290 iwocans
  • worked with over 50,000 small businesses across the UK and Germany
  • redesigned the whole business loan process from start to finish – our record is three minutes, 26 seconds.

It’s a good start, but it’s just the beginning. Our mission is help one million businesses who need us, so we still have a long way to go.

Here’s what we’ve learned about lending along the way:

  • Technology is the way to change this space

From automated decisions to API integrations, tech has the potential to create the changes small businesses have been waiting for – so we can’t stop innovating.

  • Embedded finance is the future

More and more, we’re reaching customers by embedding our loans within the apps and systems they use everyday. Our partners are people like neobanks, online marketplaces and accountancy software companies.

  • Payments and credit are converging

Lots of small businesses struggle with cash flow; often getting invoices paid from their customers months after paying their own bills. Loans can help them pay these bills, but we also want to tackle the problem at its root by improving payment terms.

  • New products are always possible

We’re working to create new loans of all shapes and sizes, and we’ve recently launched iwocaPay to help with these cash flow conundrums. So what’s next?

We work hard to make iwoca a place where everyone feels welcome - we want everyone to confidently be themselves. For us, diversity isn't an optional add-on. It's the thing that makes us great.

We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are ideally looking to pay between £35,000 - £45,000 for this role, this isn’t fixed so let us know in your application what you are looking for. We know there may be some candidates who may not fit within this salary range, if this is the case we would still love to hear from you.

Requirements

About the role:

As iwoca expands we are looking to add to the IT team providing internal support and engineering solutions for iwocans. You will be working with an existing IT team supporting our staff both remotely and in person at our London office.

What you’ll do:
  • Joining an existing Team here in London you will be providing remote and local office support to all iwoca staff.
  • You will be involved in liaising with hiring managers and new hires supporting computer deployment, Onboarding remotely and locally.
  • You will be required to maintain & troubleshoot MacOS linux and Windows end user devices locally and remotely.
  • Maintain and manage IT stock, working with our local team to distribute throughout
  • Provide User training remotely, locally and asynchronously
  • Administer and troubleshoot SaaS application access, user distribution and lifecycle management.
  • Proactively alert on upcoming issues and emerging security risks, liaising with our wider tech and development teams where necessary.
  • Help deliver IT Ops projects, assisting on wider IT projects and coming up with new project ideas.
What we are looking for from you:
  • Experience in an IT support or engineering role.
  • Experience with modern endpoint management tools (Apple DEP + MDM, MS intune, Puppet/Chef)
  • Google Workspace (G Suite) admin experience
  • Experience with Cloud IDP systems for user lifecycle management and automation
  • SaaS app management and software lifecycle management and automation
  • Networking experience with a good understanding of TCP/IP, DNS, Router, Switch, and Wireless network configuration. Cisco Meraki experience ideal.
  • Experience writing technical / non-tech documentation
Nice to haves:
  • Experience with automation and working with APIs, Webhooks and tools like Zapier
  • Shell scripting and basic Python
  • Experience with Jira and service desk
  • Experience working within a dynamic and growing SaaS company
  • Experience with Windows management, Microsoft inTune and Azure AD
  • Experience working in a security/compliance focused environment
Essential ways of working:
  • Ability to work independently
  • Organised and methodical approach to work
  • Always looking for ways to improve service quality with creative ideas
  • Good prioritisation and management of workload
  • Great empathetic communication skills

Benefits

What’s life like as an iwocan?

We all enjoy:

  • Bright, modern office spaces in Fitzrovia & Leeds. We have always supported flexible working however during the current pandemic the majority of iwocans are working from home. We have taken every precaution to keep our offices COVID-19 secure for those that need to use them.
  • A calendar of ‘remote friendly’ events each week including Bingo, Comedy Nights, Escape Room challenges
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments
  • Virtual Yoga classes every Tuesday and Thursday morning
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
  • Share options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
  • 25 days holiday per year and an extra day off on your birthday
  • All the equipment you need to set up your home working space up
  • Paid volunteering time for you to support your chosen charity
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working arrangements
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • L&D budget including a book budget to encourage you to keep learning
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.

Apply for this job

Benefit

25 days holiday a year, plus all UK Bank holidays

25 days holi...

A smart, fun and internationally diverse team - together, we represent over 35 different nationalities

A smart, fun...

Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance

Additional l...

An additional Day Off on your Birthday

An additiona...

Company-wide talks with internal and external speakers

Company-wide...

Cycle-to-work scheme for great value bikes

Cycle-to-wor...

Enhanced maternity/paternity leave and shared parental leave

Enhanced mat...

Plenty of drinks and snacks in our office kitchen

Plenty of dr...

Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!)

Pool, ping p...

Regular novelty perks such as free massages, which can be proposed by anyone in the team

Regular nove...

Stock options for all employees after 6 months within the business

Stock option...

The opportunity to give your time to support a charity of your choice, via a paid volunteering day

The opportun...

Working from the summer/ winter house twice a year

Working from...

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