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Junior IT Support (m/f) | Warsaw

Creata il 10-10-2018
Location Warsaw

Descrizione

A day in this job

As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.


As our office in Poland has reached a new expansion phase we got to the point where on premise support is required You will be part of an international team with the headquarters in Hamburg and team members in India, Romania and soon Poland.


As the main IT Operations personnel in our Polish office, you will be the main contact and responsible for the local IT Infrastructure making sure that all systems are maintained and in parameters.


  • Installing and configuring computer hardware operating systems and applications;
  • Diagnosing and solving hardware/software faults;
  • Logging/processing employee tickets;
  • Collaborating with staff or customers, either face-to-face or over the phone and guide them through the system settings as well as identify computer problems and advising on the solution;
  • Supporting the roll-out of new applications;
  • Providing support, including procedural documentation and relevant reports;
  • Testing and evaluating new technology;
  • Replacing hardware and software solutions as well as acquisition of equipment as required;
  • Handling access Management requests;
  • 1st level networking diagnosis.
Desired skills and experience
  • Good knowledge of both Microsoft and Apple operating systems;
  • Understanding of the software and operating systems mechanisms;
  • Good memory of how software and operating systems work;
  • Logical reasoning and problem solving skills;
  • Ability to prioritise your workload and attention to details;
  • Team player;
  • Fluent in English is a must.
What is in it for you?
  • We use a wide variety of technologies to maintain operations and a hybrid infrastructure in both on prem and cloud, giving you the chance to expand your knowledge and grow professionally;
  • We are a very stable team with a lot of success stories where team members switch roles to more demanding positions due to the knowledge gained while being part of the IT Office department;
  • 26 days of paid leave, so long as you promise to come back!;
  • You will work in an awesome office in the heart of Warsaw with the best views of the city and plenty of things to do nearby.

At Kreditech, we like to constantly challenge the status quo and improve our ways of working. We are a data driven company who are enthusiastic about agile methodology. Diversity is in our DNA and we strongly believe that having different perspectives, experiences and backgrounds will lead to the best environment for our employees and better products to our customers. If this sounds like the kind of company you’d like to work with, please apply here!

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