Customer Care Agent Switzerland (m/f)

Descrizione

• Contact person for Lesara customers via telephone, email or service chat (Live)
• Answering customer inquiries regarding products, shipment and returns, payment as well as complaints
• Receive, answer and when necessary forward support inquiries via telephone, email, and service chat (multi-channel)
• Process and solve customer complaints independently
• Maintain customer and master data in CRM system
• Take on additional tasks from the Customer Service department when required

• Previous work experience in customer service, ideally with experience in using tools such as Zendesk and Magento
• Team player with good communication skills and a service-oriented mindset
• Excellent social skills
• Business fluent in German and Swiss-German
• Good knowledge of English
• A highly motivated individual

• A chance to re-define e-commerce with a data-driven approach
• Significant growth potential and an array of entrepreneurial insights within a thriving startup  
• The freedom to innovate: have an idea how to improve something? Go for it and own it
• A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day