Customer Care Backoffice Manager (m/f)

Descrizione

• Internal communication with other departments regarding customer requests
• Contact person for our logistic partners (DHL, DPD, Swiss Postal Service) and our distribution centers
• Answering simple to complex internal  requests and reclamations from our first level team
• Correcting address errors of our logistic partners
• Handling B2B-requests
• Proactively manage orders and resulting communication with our customers (e.g. delayed delivery)
• Develop and optimize strategies for continuous improvement  
• Weekly reporting of KPIs and other developments

• Ideally, practical work experience in customer service/ back office/ 2nd level
• Very good knowledge of German as well as two of the following languages: English, Italian, French, Dutch, Swedish, Danish, Norwegian or Spanish
• Experience in answering complex customer enquiries/ reclamations
• Excellent communication skills, teamwork and social skills are a must
• Excellent problem-solving skills and a passion for helping customers
• A proactive, enthusiastic individual with a willingness to make a difference
• First-hand experience in project management

• A chance to re-define e-commerce with a data-driven approach
• Significant growth potential and an array of entrepreneurial insights within a thriving startup  
• The freedom to innovate: have an idea how to improve something? Go for it and own it
• A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day