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Customer Care Specialist Backoffice - International (m/f)

Creata il 01-02-2018

Descrizione

Your Tasks:

  • Contact person for Lesara customers via telephone or email
  • Deal with questions regarding products, shipment and returns, payment and other customer requests
  • Receive, reply and forward support inquiries internally or to partners
  • Independent solution of issues 
  • Making your own customer-centric decisions (following Lesara’s processes and company guidelines)
  • Maintain customer data in CRM system
  • Additional tasks related to customer service

Your Profile:

  • Previous work experience in customer service is a plus
  • Experience with the tools Zendesk and/or Magento is a plus
  • Team player, good communication skills, service-oriented   
  • High social competence     
  • Native Dutch, French, Swedish, Norwegian or Danish speaker
  • Good knowledge of English or German as basic language withing the company
  • Speaking any of these languages proficiently is a plus: Dutch, Swedish, Norwegian, Danish or French
  • Flexible and highly motivated
If you recently graduated or you are new in Berlin you are very welcome!

What You Can Expect From Us:

  • A chance to re-define e-commerce with a data-driven approach
  • Significant growth potential and an array of entrepreneurial insights within a thriving startup  
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day

Benefit

Brand-new Office

Brand-new Of...

Sconto dipendente

Sconto dipen...

Gerarchia piatta

Gerarchia pi...

Free Water, Coffee, Fruits

Free Water, ...

Inhouse Gym Room

Inhouse Gym ...

Language lessons

Language les...

Teamevents

Teamevents

POSIZIONE CHIUSA Candidati ora

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