POSIZIONE CHIUSA
Candidati ora
Descrizione
Directly reporting to the CRM Specialist he/she will support the Company’s Global Omnichannel Customer Satisfaction activities.The candidate will be the key point of contact with the Customer Support provider, in order to develop the marketing guideline on how to support the on-line and off-line consumers, as well as analyze the level of satisfaction. Main Responsibilities- Take ownership of customer’s issues and follow problems through to resolution; investigate and follow up on customer complaints
- Conduct and Automate Customer Satisfaction surveys about the company’s service so as to obtain feedback.
- Update and monitor customer files and databases
- Weekly report to the CRM Specialist all needs, issues of the customers in order to define the necessary actions to satisfy the customers
- Develop and improve support procedures, policies and standards
- Communicate customer feedbacks to technical and marketing teams in order to improve processes for better serving customers
- Maintain monthly reports on customer inquiries, responses and feedback so as to develop customer service analytics, predict and understand trends
- Assist in training peers on improving customer support service
- Economics or Marketing degree
- Passionate about Digital and E-Commerce
- Fluent in English
- Proficient Excel and PowerPoint user
- Strong analytical mindset
- Excellent team working, communication and presentation skills
- Ability to manage multiple projects
Benefit
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POSIZIONE CHIUSA
Candidati ora
