Moneyfarm

At Moneyfarm we make investment advice accessible to everyone in a simple and transparent way. Whilst we are a digital wealth manager, an integral part of our business model is our "hybrid" approach of combining our digital service with a human touch. We are now looking to add an enthusiastic customer support executive to our team. This new team member will play a vital role in maintaining our high standard of customer satisfaction, providing a helping hand to customers and guiding them through their investment journey.
Responsibilities
- Providing customers with excellent service, via phone, email and live web chat - Supporting customers through each stage of their investment journey by helping them understand and make the most of Moneyfarm’s unique value proposition and responding to their questions and requests - Providing investment consultants with support on customer related administrative activities, including following up on pension transfer documentation, verifying bank statements, sending system emails, and updating client details on the platform - Proactively identifying opportunities for Moneyfarm to provide additional value to customers during interactions, and escalating relevant opportunities to investment consultants - Consistently improving own knowledge and understanding of the product and platforms - Passing on customer feedback to team members and escalating issues to relevant departments - Documenting all customer interactions in our database.
Main requirements
- Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction  - Confident, personable and fluent in English, with exceptional written and verbal communication skills- Proven talent for identifying and escalating potential revenue opportunities arising during client interaction- Comfortable handling multiple live chats at a time- Excellent organisation and prioritisation skills- Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail- Interest in wealth management and technology- Prior experience of working in a customer service role, financial services and using Salesforce is desirable but not necessary.

Moneyfarm is growing and evolving. We are looking for a highly motivated and reliable professional to support our Operations team and take on day-to-day responsibility for all operations processes relating to our business in Germany.

Responsibilities

Preparation and processing of all new client documentation and amendments, incl. KYC

Monitoring transaction and service processes and handle exception cases

Day-to-day management of external partners relating to custody, KYC and other operations processes

Verify and maintain data quality in systems

Support billing and collection process incl. reconciliation and documentation

Research potential fraud, errors, and losses to ensure prompt and accurate resolution

Liaise with key stakeholders in compliance, tech and client relationship management

Maintain client confidentiality at all times.

Essential requirements

Excellent organisational and prioritisation skills, and effective problem solving

High level of attention to detail

Tech savviness - ability to grasp new technologies/systems quickly

 Good written and verbal communication skills in English and German is a must

Ability to adapt and work in a small / entrepreneurial environments, learn quickly and get their hands dirty.

Preferred

Minimum of 3 years experience relevant customer service or operations role

Accounting background

Financial services industry experience (e.g. investment advice, asset management, fund services, portfolio management, brokerage)

Understanding of AML/KYC regulations

Understanding of stock markets and financial instruments.

At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. Our passionate and fast moving team augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We are currently looking for an enthusiastic and motivated student or recent graduate to join our exceptional Tech team based in London for 3 to 6 months. As this is an internship, we don’t expect you to have any previous work experience.
About You
You’re studying or have recently graduated from a Software Engineering course and want to get some solid experience in the industry to get your career started.You’re passionate and curious about technology and can talk us through your experiences.You understand the basics of SQL and an object oriented language such as Java or Python, Scala is a plus.You’re eager to learn.
The Role
As an intern you will have an opportunity to learn from some of the best engineers in Europe. You’ll gain invaluable on the job experience whilst developing the skills to drive your career. A core component of your internship is to provide you with the opportunity to pitch your ideas to the team and support them to deliver high impact work and grow your skillset at the same time. Among other things, you would be involved in:Learning how requirements are defined by various stakeholders in the company and prioritised.Designing and implementing features in a microservice architecture using Scala and Akka HTTP.Working in a real agile scrum squad, attending standups, backlog refinement, planning and retrospectives.Opportunities to pair program with other developers.Optional fortnightly brownbags on a variety of industry related topics.
If this sounds interesting then we’d love to hear from you!

At Moneyfarm we use technology to make saving and investing accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
Role
“It is a capital mistake to theorize before one has data.”  –  Sherlock Holmes“Data is a precious thing and will last longer than the systems themselves” – Tim Berners-Lee
You have a passion for data and it’s supporting technologies. You enjoy finding accurate answers to difficult questions. You can translate business requirements into technical solutions and you are able to communicate your findings to a non-technical audience.You are an influential team player with good interpersonal skills, capable of building and maintaining close relationships with your peers. You are reliable and you rely on others. You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.You are very attentive to detail. You can spot easily the missing pieces, even trivial ones. You always strive for quality in everything you do and you see a mistake as a learning opportunity. You have the passion and enthusiasm to learn new technologies and techniques. You have a pragmatic approach to challenges, favouring the best solution for the given context over the ideal one.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Design, implement, optimise, deploy and support new and existing data models and ETL pipelines in production.

Conduct data modelling and data flow designs and produce constructive code reviews.

Troubleshoot and fix data quality issues by analysing the root cause and follow up the resolution.

Build reports and visualisations to investigate key business questions.

Explore available technologies and conduct experiments to improve our data quality, workflow and job manageability and scalability.

Research on cutting-edge tools and technologies to continuously improve our data infrastructure and analytics capability.

Requirements

You have at least 2-3 years of experience in data engineering and a BSc in Engineering or Computer Science or higher degree essential.

You fully understand data modelling techniques, purposes and applicability for dimensional and relational is a must.

You have hands-on experience in the data warehouse space and ETL design, implementation and maintenance.

You have a strong proficiency in SQL and development experience in at least one scripting language (Python preferred).

You have a good understanding of row and columnar databases and BI/Visualization tools (Tableau preferred).

You have experience with AWS services: Redshift, RDS, EC2, DMS, Cloudwatch is a plus.

You are familiar with distributed processing platforms (eg. Spark), machine learning and continuous delivery is a plus.

Have a good understanding of agile methodologies and their principles.

Moneyfarm wächst und entwickelt sich weiter.Wir suchen Praktikanten für unseren deutschen Standort in Frankfurt, um die Marketingaktivitäten zu unterstützen, da wir das Geschäft aggressiv skalieren.Als Praktikant hast Du die Möglichkeit, spannende Einblicke und Erfahrungen in verschiedenen Bereichen des Marketings und Business Development zu sammeln. Du unterstützt uns bei der Umsetzung der Marketingstrategie und begleitest erfahrene Kollegen in verschiedenen Aufgaben. Darüber hinaus hast Du die Möglichkeit, eigene Teilprojekte voranzutreiben.
Deine Aufgaben: - Unterstützung bei der Entwicklung und operativen Umsetzung von Online- und Offline-Kampagnen - Unterstützung bei der Planung und Durchführung von Werbekampagnen - Unterstützung bei der Planung und Organisation von Veranstaltungen für verschiedene Zielgruppen - Unterstützung bei der Kommunikation und Abstimmung mit externen Dienstleistern - Unterstützung bei der Kontrolle und Optimierung verschiedener Marketingaktivitäten - Unterstützung bei der Analyse potenzieller strategischer Zielsegmente
Unsere Anforderungen: - Du hast fließende Deutsch- und Englischkenntnisse - Du bist Student in einem höheren Semester oder Absolvent in Betriebswirtschaft, Wirtschaftswissenschaften oder einem Studiengang mit Marketing-Fokus - Du bist engagiert, wissbegierig und willst etwas bewegen - Du bringt ausgezeichnete organisatorische Fähigkeiten mit
Erforderliche Erfahrung: - Keine (Student oder Absolvent). Idealerweise hast Du bereits Erfahrung in ähnlichen Arbeitsbereichen gesammelt.
Das bieten wir Dir: - Flache Hierarchien, offene und transparente Kommunikation - Die Chance, Teil der Revolution des digitalen Bankwesens zu sein - “Getting things done”-Einstellung - Enge Zusammenarbeit in einem hoch motivierten und talentierten Team

At Moneyfarm we make investing and saving accessible to everyone in a simple and transparent way. As a digital wealth manager, Moneyfarm offers its clients a unique combination of simple investment advice and discretionary wealth management to help them build their long-term wealth. Launched in 2012 and headquartered in the UK, Moneyfarm simplifies investment in the capital market, providing clients with access to asset classes across diversified investment portfolios. In November 2018, Moneyfarm has acquired vaamo (Vaamo Finanz AG), Germany's first independent Robo-Advisor for private investors. With the acquisition of vaamo, Moneyfarm is accelerating its entry into the German market, expanding its European presence with Germany as the third core market alongside the UK and Italy.
We are currently looking for Intern for our German location in Frankfurt to support the marketing efforts as we aggressively scale the business. As an intern, you will have the opportunity to gain exciting insights and experiences in different areas of marketing and business development. You will assist with the execution of the marketing strategy and provide support to senior colleagues dealing with various tasks. In addition, you will have the opportunity to promote and drive your own sub-projects.
Main tasks:- Support in the development and operational implementation of online and offline campaigns and communication- Support in planning and implementing promotional campaigns- Support in planning and organizing events for different target groups- Support in managing external service providers- Support in monitoring and optimizing different marketing activities- Assistance in the analysis of potential strategic target segments
Main requirements: - Fluent in German and English (writing and speaking) - Student in a higher semester or graduate in business administration, economics or a degree program with marketing focus- Sharp, eager to learn and to have an impact- Excellent organizational skills - ability to accurately perform tasks in a timely manner
Experience required: - None (student or graduate). Ideally, you already have experience in similar work areas.
What do we offer: - Flat hierarchy, open and transparent communication - The opportunity to be a part of the digital banking revolution - Getting things done attitude - Working in a highly motivated and talented team

Moneyfarm is growing and evolving.  We are looking for a Partnership Specialist who can help the Marketing Team to expand our business globally.


Main Purpose of the Role

Build deep relationships internally and externally with digital and non digital partner organisations

Identify new product initiatives and business development opportunities and work with internal teams to make these opportunities happen

Manage all partner needs, defining and executing on the long-term partner relationship

Review and present the overall performance of the partners on a regular basis

Work with the head of Digital and CMO to understand business objectives and sales key performance indicators

Contribute to the marketing strategy of the company

Build and support digital initiatives

Work closely with business analysts to assess results, forecast sales and analyse acquisition data from digital and offline partners to establish trends and make recommendations to relevant parts of the business

Maintain project plans and budgets, and report on these as required

Requirements

Significant programme management experience

Demonstrable experience in engagement with existing and new partners

Excellent project ability around project plans and budgets

Ability to multitask and thrive in high-paced environment

Great communicator with exceptional attention to detail

Experience in B2B or partner marketing or financial services would be an advantage

As a Digital Marketing Executive, you will work on all Digital Paid channels, including search campaigns on Google and Bing, as well as Paid Social, Display advertising and Email Marketing, supporting our launch in the German market.
The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy, analytical and highly motivated to take on responsibility and make an impact and last but not least, you like having fun!
Your main responsibilities will include:
- Helping to create and optimise targeted digital marketing campaigns to drive new customer acquisition and existing customer retention.- Monitoring and evaluating the effectiveness of online marketing activity.- Executing tests, collecting and analysing data, identifying trends and insights in order to achieve maximum ROI in digital campaigns.- Compiling information for inclusion in monitoring and research reports as requested.- Keeping up-to-date with current technologies and initiatives pertinent to online marketing.
Day to day tasks:
- Monitoring campaign expenses, staying on budget, and reconciling discrepancies.- Executing plan for paid search and social, driving both reach and engagement.- Optimising keywords, copy and landing pages for paid search engine marketing campaigns.- Helping define a framework of when and how we analyse the performance of our programmatic campaigns.- You must be able to demonstrate close loop analysis of recommendations and the value of any changes.- Assisting in the management and optimisation of our programmatic media buying by pulling regular reports out of our DSPs, analysing performance drivers and translating insights into actionable hypotheses and tweaks.- Tracking, reporting and analysing website analytics and campaigns.- Creating and sending email campaigns to the agreed targeted audience.- Improving the performance of marketing emails by running A/B tests and results analysis.
Must have:
- At least 2 year experience and tangible success in managing digital campaigns in at least one of the following channels: across Display, PPC and Paid Social.- Experience with website analytics tools (e.g. Google Analytics).- Strong analytical skills and experience generating reports.- Fluent in German and excellent writing skills in English essential.- You are proactive and eager to learn.
Good to have:
- Basic knowledge of HTML, CSS.- Knowledge of Display Programmatic environment is a plus.- Well-versed in performance marketing, conversion, and online customer acquisition.- Familiarity with A/B and multivariate experiments.- Industry knowledge from either a corporate or agency setting would be an advantage but not essential.

The Design Team
Working alongside colleagues in Marketing, Product & Tech, Design works across multiple platforms to deliver user-centered solutions to our customers in the UK, Italy & Germany. We are an agile fast paced company and are looking for a full-time Visual Designer to be part of our new design team in London.
You need to have the right to work and live in the UK to be considered for this role.
Your Role
Implement concepts, guidelines and strategies of all brand communications, experiences and campaigns.Design branded assets such as print ads, layouts, whitepapers, presentation decks, and videos.Collaborate with the Design Team, Product and Marketing to execute business objectives with clear and compelling creative strategies.Maintain creative source file libraries.Ensure brand consistency and provide quality control over concepts and projects.
Your skillset
Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premier Pro, Acrobat).Experience in Sketch, Abstract and Zeplin.Able to design for a range of digital platforms, as well as print.Able to understand and uphold company branding.Strong project management, collaboration, organisational, and communication skills.
About you
Passionate about branding - understanding, deploying and upholding the company’s style in everything you do.Strong designer’s eye and visual aesthetic.Confident sharing and constructively evaluating own work with team.Broad general skill range of design covering everything from print to digital.
Bonus pointsExperience with financial services industry is a plus but not a must.An interest in fintech and helping people manage their money.

The Product Design Team
Working alongside colleagues in Product & Tech, Product Design works across multiple platforms to deliver user-centered solutions to our customers in the UK, Italy & Germany.  We are an agile fast paced company and are looking for a full-time Product Designer to be part of our new design team in London.
You are a solution oriented designer, who will work closely with the product team and UX researcher to create simple and elegant user experiences that not only address the problem at hand, but push the Moneyfarm product further. Ultimately, you will be given freedom and the autonomy to create something you own (and that’s awesome).Being part of a team will be important to you, and you will take an active role in helping shape a culture of positivity, respect, excellence and fun.
You need to have the right to work and live in the UK to be considered for this role.
Your Role
Translate ideas into wireframes and visual mockups following Moneyfarm's design brand guidelines. Work alongside the UX Researcher to analyse and translate research insights into meaningful and actionable user experiencesLiaise with Product owners and other key stakeholders to understand business requirementsContribute to high-level strategic decisions with the rest of the product teamIdentify the most pressing needs of our users and prioritise the design accordinglyBe part of and present in design rituals like design reviews, retrospectives and standupsRun design sessions to come up with creative ideas and concepts together with the design teamDesign and develop new and existing design patterns in line with insights gathered from user research for our Design system. Present ideas and designs to respective teams to ensure everyone understands the rationale behind a design decision.
Your skillset
At least 3 years working as a Product Designer with a strong portfolio demonstrating systems thinking and examples of product design workExcellent knowledge and experience with a range of design tools (Sketch, Adobe CC Suite, InVision, Abstract)Experience in designing across multiple platforms and responsive applications mobile, tablet and desktopExperience working in an fast paced startup environment and with agile methodologiesAbility to iterate quickly and refine to pixel-perfection while rationalising decisions against business requirementsExperience working in product teams in a collaborative mannerOpen minded approach to designAppreciation of user centred designAbility to organize and prioritise workload
About you
You have a passion for UX and UI design and are always keeping on top of recent design and usability improvements.You have a ‘can-do’ attitude and are willing to go the extra mile.Ability to solve design problems and execute in a simple and beautiful way.You have a portfolio that can give us insight into your decision-making skills and show us your design skills.You will have excellent listening, verbal and written communication skills to confidently present ideas to your team.
Bonus points
Knowledge of HTML and CSSExperience with financial services industry is a plus but not a must.An interest in fintech and helping people manage their money.

At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money.We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
RoleAny fool can write code that a computer can understand. Good programmers write code that humans can understand. Martin Fowler (1999)You build it, you run it. Werner Vogels (2006)

You are primarily a software engineer that happens to have specialised on the frontend. You take pride in the fact that you own the entire software lifecycle.
You’ve seen a few generations of JS frameworks and patterns come and go while working on a variety of web applications and can discuss in some detail what worked and why. You’ve studied some software engineering and are orientated towards doing things with a structured engineering approach.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns, have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.
You work with others in your squad to determine technical vision and can explain your ideas using examples and design patterns.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities
Work with product owners to help drive our exceptional customer experience.Produce code of great quality with the right degree of test coverage. Review code constructively, favouring the development of skills where possible. Understand and help maintain the delivery pipeline for the services you work on.Participate in technical discussions to help drive our platform forward.Keep abreast of technological developments in the industry and their relevance to the company.
Qualifications
At least 4 years of experience in software engineering and a BSc in Software Engineering or Computer Science or higher degree.Understand the principles of software engineering: modularity, encapsulation, immutability, composition, OOP and FP.Good knowledge of ES6, React, Node, Redux, Jest, Mocha, responsive design and RESTKnow vanilla CSS and have a clear opinion about its flavours, e.g. SASS, CSSinJS and Styled Components.Experience using tools like Webpack as well as older tools like Gulp or Grunt.Have a good understanding of agile methodologies, their principles and their ceremonies.Have an understanding of the principles of design, UI and user experience.
Preferred
You have worked with different frameworks in the past, e.g. AngularJS, Backbone, jQuery, Ember.Have worked with and debugged HTTP requests using Nginx, reverse proxies, HTTP authentication & headers.Understanding of another language like Scala or Java.Experience working in distributed teams.

Whilst we are a digital wealth manager, an integral part of our business is our "hybrid" approach of combining our digital service with a human touch, via our dedicated client relationship team.We are looking to partner with a Content Manager who shares in his/her passion, vision, and appetite for adventure in bringing to market content across web, mobile, social, and PR.This role is designed for someone who is adept in crafting content (both via campaigns and through blogs), build-out of the community, crafting content calendars, and handling the companies brand both via internal marketing channels and with agency help as need be.The ideal candidate will be adventurous by nature, self-driven and ambitious in thought and process.
Responsibilities:

Creation and management of the content plan incl. blog, social media, newsletters, advertorials and other channels, e.g. podcasts or video.

Creation and management of the social media plan across multiple channels.

Creation or in case of podcasts/video planning and coordination of creation as well as distribution of all content, and ensuring multi-media content is used appropriately across channels.

Identify new topics and areas of interest for respective target groups based on monitoring of trends, customer feedback and new content business opportunities.

Creation of newsletter and other email content when required.

Creation of content for the main website when required.

Creation of white papers and eBooks.

Support PR agency in identifying relevant content and on company announcements and campaigns.

Content creation for spokespeople.

Quality assurance of content produced by other internal and external business partners.

Ensuring the company tone of voice is used consistently across all platforms, from the product through to social media.

Ensuring the company communicates clearly and effectively across all platforms.

Ensuring all content is created with SEO in mind.

Requirements:

At least 3 years experience as editor or author with regards to financial services, asset management and/or investing.

Proven copywriting and content skills whether in individual or professional capacity. Must be able to show prior portfolio of work.

Strong ability to identify content opportunities based on current trends as well as understanding of customers’/audience’s requirements.

Fluent in German and English (spoken and written).

A keen attention to detail, accuracy and timescales.

Strong analytical skills to master analytical aspects in asset management and investing and complement content with insightful analyses.

A strong, effective communicator, collaborator and presenter.

Self-directed, organised, efficient: able to manage multiple, complex tasks at once.

Exposure, knowledge, and/or passion for fintech, wealth management is highly desired.

What do we offer:

Flat hierarchy, open and transparent communication.

The opportunity to be a part of the digital banking revolution.

Getting things done attitude.

Working in a highly motivated and talented team.

We are growing and evolving.  We are looking for a Marketing Manager for Germany to help lead the marketing efforts as we aggressively scale the business. You will have experience in all fields of marketing, from acquisition to retention, including the ability to make a strategic and tactical marketing plan. You will have ideally successfully pushed a B2C brand into the public eye or worked for a brand that marketed in an industry-leading way. We’re looking for a smart and creative person who is also able to manage and meet commercial targets. You have a solid understanding of how to manage consumers across the full marketing lifecycle.
Responsibilities:

Developing and executing the marketing strategy with focus on new customer acquisition in line with company objectives.

Co-ordinating online & offline marketing campaigns.

Overall responsibility for brand management, PR and corporate identity.

Manage, grow and develop the Marketing team.

Ensuring the company communicates clearly and effectively across all platforms.

Strategic management of communications to a defined goal.

Creation and publication of all marketing material in line with marketing plans and company brand and corporate identity guidelines.

Planning and implementing promotional campaigns.

Planning and implementing promotional events, incl. roadshows, fairs, etc.

Manage relationships with and coordinate work of external partners, e.g. agencies

Monitor and report on effectiveness of all marketing measures.

Provides information by collecting, analyzing, and summarizing data and trends.

Maintain effective internal communications to ensure continuous coordination with the broader marketing organisation and that all relevant company functions are kept informed of marketing objectives as well as actual measures.

Analysing potential strategic partner relationships for company marketing.

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.

Identify and pitch for key industry events.

Engage customers on Social Media.

Requirements:

Strong marketing experience with 5+ years track record with commercial responsibility for a B2C product in the German market - ideally retail asset management, retail investing, private banking/wealth management or B2C fintech.

Strong creative outlook and understanding of current marketing techniques that work.

Strong strategic, analytical and project management skills.

Fluent in German and English (spoken and written).

Excellent communication skills with the ability to mentor juniors.

Confident and dynamic personality.

Previous experience in companies characterised by rapid growth.

Comprehensive knowledge of the financial service industry, and esp. the retail asset management and wealth management space, would be an advantage.

What do we offer:

Flat hierarchy, open and transparent communication.

The opportunity to be a part of the digital banking revolution.

Getting things done attitude.

Working in a highly motivated and talented team.

At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money.We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
Role
Any fool can write code that a computer can understand. Good programmers write code that humans can understand.Martin Fowler (1999)You build it, you run it.Werner Vogels (2006)
You are primarily a software engineer that happens to have specialised in PHP/WordPress. You take pride in the fact that you own the entire software lifecycle.You’ve seen a few generations of PHP frameworks come and go while working on a variety of web applications and can discuss in some detail what worked and why. You’ve studied some software engineering and are orientated towards doing things with a structured engineering approach.While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns, have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.You have some experience mentoring younger developers. teach without patronising or overpowering.You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Deeply understand custom themes in PHP/WordPress and can work with product owners to

help drive exceptional customer experiences.

Produce code of good quality rapidly and regularly.

Understand and help maintain the delivery pipeline for the services you work on.

Mentor more junior colleagues and participate in recruitment activities. Contribute to a

rational, informed and civil discussion when technical disputes arise.

Keep abreast of technological developments in the industry and their relevance to the

company.
Qualifications

At least 3 years of experience in software engineering and a BSc in Software Engineering or

Computer Science or higher degree would be beneficial

Fully understand the principles of software usability and approaches to maximise visitor to

customer conversion.

Deep knowledge of PHP/WordPress, custom themes, plugins, responsive design, HTML,

CSS.

Experience managing WordPress on custom instances in AWS.

Have a good understanding of agile methodologies, their principles and their ceremonies.

Have an understanding of the principles of design, UI and user experience.

Preferred

You have worked with different frameworks in the past, e.g. AngularJS, Backbone, jQuery,

Ember.

Have worked with and debugged HTTP requests using Nginx, reverse proxies, HTTP authentication & headers.

Understanding of another language like Scala or Java.

Know the concepts behind microservices and Docker.

Experience working on large scale customer facing systems in a multi-team environment.

Experience working in Kanban style Growth teams.

To bolster the effort and growth of our Advisory team, we are looking for an Investment Consultant. Alongside other team members, you will be responsible for customer relationship management, providing them with information and reassurance across three key areas:
Digital wealth management generally - talking clients through the concept and its position in the investment management landscape
Our product - providing clients and prospective clients with information on our product and how Moneyfarm differs from peers
Investments - explain how our asset allocation and investment teams invest our clients savings and providing updates on our investment views.
Responsibilities

Managing customer relationships

Keeping up to date with Moneyfarm products and competing products (investment funds, insurance policies, savings accounts, etc.)

Offering top level customer support in the identification of the investment portfolio in line with the customer's requirements and Moneyfarm investment management strategy

In-depth analysis of the investments that customers have already in place

Supporting customers in the use of the Moneyfarm platform through all direct channels (phone calls, chat, emails, …)  

Actively contributing to the achievement of economic objectives such as portfolio growth, with the possibility of offering the full range of Moneyfarm products and services.

Main Requirements

c. 2-5 years commercial experience in the Insurance industry ideally or retail banking

Knowledge of the main asset management products (mutual funds, ETFs, bonds, Unit and Index Linked insurance products, pension products, insurance policies)

Master degree in Economics / Finance

Interest for financial markets

Reliable and efficient

Outstanding problem solving skills

Good interpersonal skills, able to build and maintain positive business relationship with clients

Ability to work under pressure towards tight deadlines

Good knowledge of English

Good knowledge of Microsoft Office suite

GOOD TO HAVE:

Registration of Financial Advisers (OCF) and/or insurance register (RUI)

Experience of work / study abroad

Good knowledge of Salesforce

Adaptable

Passion for technology

Interested in working at Moneyfarm but can't see a suitable vacancy?
Please feel free to submit a speculative application by attaching your CV and adding some detail regarding:

the type of roles you are interested in

location you would like to work in

salary expectations

notice period