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18 posizioni aperte

Milan, Cagliari, London

Settore

FinTech

Anno di fondazione

2011

Moneyfarm

Milan, Cagliari, London

La nostra storia

MoneyFarm è la società leader europea di RoboAdvisor che fornisce a migliaia di investitori una soluzione online all’avanguardia che permette di accedere in qualsiasi momento al loro portafoglio di investimenti.

Perché lavorare in Moneyfarm

La nostra visione

La nostra missione è permettere alle persone di prendere il controllo dei loro risparmi e gestirli in maniera intelligente, semplice ed efficiente.

Incontra il Team

Crescita dell'organico aziendale

Opportunità di lavoro



Data apertura: 21-05-2019
Località: Londra

Descrizione :
At Moneyfarm we make investment advice accessible to everyone in a simple and transparent way. Whilst we are a digital wealth manager, an integral part of our business model is our "hybrid" approach of combining our digital service with a human touch. We are now looking to add an enthusiastic customer support executive to our team. This new team member will play a vital role in maintaining our high standard of customer satisfaction, providing a helping hand to customers and guiding them through their investment journey.
Responsibilities
- Providing customers with excellent service, via phone, email and live web chat - Supporting customers through each stage of their investment journey by helping them understand and make the most of Moneyfarm’s unique value proposition and responding to their questions and requests - Providing investment consultants with support on customer related administrative activities, including following up on pension transfer documentation, verifying bank statements, sending system emails, and updating client details on the platform - Proactively identifying opportunities for Moneyfarm to provide additional value to customers during interactions, and escalating relevant opportunities to investment consultants - Consistently improving own knowledge and understanding of the product and platforms - Passing on customer feedback to team members and escalating issues to relevant departments - Documenting all customer interactions in our database.
Main requirements
- Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction  - Confident, personable and fluent in English, with exceptional written and verbal communication skills- Proven talent for identifying and escalating potential revenue opportunities arising during client interaction- Comfortable handling multiple live chats at a time- Excellent organisation and prioritisation skills- Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail- Interest in wealth management and technology- Prior experience of working in a customer service role, financial services and using Salesforce is desirable but not necessary.

Data apertura: 21-05-2019
Località: Francoforte

Descrizione :
Moneyfarm is growing and evolving. We are looking for a highly motivated and reliable professional to support our Operations team and take on day-to-day responsibility for all operations processes relating to our business in Germany.

Responsibilities

  • Preparation and processing of all new client documentation and amendments, incl. KYC
  • Monitoring transaction and service processes and handle exception cases
  • Day-to-day management of external partners relating to custody, KYC and other operations processes
  • Verify and maintain data quality in systems
  • Support billing and collection process incl. reconciliation and documentation
  • Research potential fraud, errors, and losses to ensure prompt and accurate resolution
  • Liaise with key stakeholders in compliance, tech and client relationship management
  • Maintain client confidentiality at all times.

  • Essential requirements

  • Excellent organisational and prioritisation skills, and effective problem solving
  • High level of attention to detail
  • Tech savviness - ability to grasp new technologies/systems quickly
  •  Good written and verbal communication skills in English and German is a must
  • Ability to adapt and work in a small / entrepreneurial environments, learn quickly and get their hands dirty.

  • Preferred

  • Minimum of 3 years experience relevant customer service or operations role
  • Accounting background
  • Financial services industry experience (e.g. investment advice, asset management, fund services, portfolio management, brokerage)
  • Understanding of AML/KYC regulations
  • Understanding of stock markets and financial instruments.
  • Data apertura: 15-05-2019
    Località: Londra

    Descrizione :
    At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. Our passionate and fast moving team augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We are currently looking for an enthusiastic and motivated student or recent graduate to join our exceptional Tech team based in London for 3 to 6 months. As this is an internship, we don’t expect you to have any previous work experience.
    About You
    You’re studying or have recently graduated from a Software Engineering course and want to get some solid experience in the industry to get your career started.You’re passionate and curious about technology and can talk us through your experiences.You understand the basics of SQL and an object oriented language such as Java or Python, Scala is a plus.You’re eager to learn.
    The Role
    As an intern you will have an opportunity to learn from some of the best engineers in Europe. You’ll gain invaluable on the job experience whilst developing the skills to drive your career. A core component of your internship is to provide you with the opportunity to pitch your ideas to the team and support them to deliver high impact work and grow your skillset at the same time. Among other things, you would be involved in:Learning how requirements are defined by various stakeholders in the company and prioritised.Designing and implementing features in a microservice architecture using Scala and Akka HTTP.Working in a real agile scrum squad, attending standups, backlog refinement, planning and retrospectives.Opportunities to pair program with other developers.Optional fortnightly brownbags on a variety of industry related topics.
    If this sounds interesting then we’d love to hear from you!

    Data apertura: 07-05-2019
    Località: Łany

    Descrizione :
    At Moneyfarm we use technology to make saving and investing accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
    Role
    “It is a capital mistake to theorize before one has data.”  –  Sherlock Holmes“Data is a precious thing and will last longer than the systems themselves” – Tim Berners-Lee
    You have a passion for data and it’s supporting technologies. You enjoy finding accurate answers to difficult questions. You can translate business requirements into technical solutions and you are able to communicate your findings to a non-technical audience.You are an influential team player with good interpersonal skills, capable of building and maintaining close relationships with your peers. You are reliable and you rely on others. You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.You are very attentive to detail. You can spot easily the missing pieces, even trivial ones. You always strive for quality in everything you do and you see a mistake as a learning opportunity. You have the passion and enthusiasm to learn new technologies and techniques. You have a pragmatic approach to challenges, favouring the best solution for the given context over the ideal one.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
    Responsibilities

  • Design, implement, optimise, deploy and support new and existing data models and ETL pipelines in production.
  • Conduct data modelling and data flow designs and produce constructive code reviews.
  • Troubleshoot and fix data quality issues by analysing the root cause and follow up the resolution.
  • Build reports and visualisations to investigate key business questions.
  • Explore available technologies and conduct experiments to improve our data quality, workflow and job manageability and scalability.
  • Research on cutting-edge tools and technologies to continuously improve our data infrastructure and analytics capability.

  • Requirements

  • You have at least 2-3 years of experience in data engineering and a BSc in Engineering or Computer Science or higher degree essential.
  • You fully understand data modelling techniques, purposes and applicability for dimensional and relational is a must.
  • You have hands-on experience in the data warehouse space and ETL design, implementation and maintenance.
  • You have a strong proficiency in SQL and development experience in at least one scripting language (Python preferred).
  • You have a good understanding of row and columnar databases and BI/Visualization tools (Tableau preferred).
  • You have experience with AWS services: Redshift, RDS, EC2, DMS, Cloudwatch is a plus.
  • You are familiar with distributed processing platforms (eg. Spark), machine learning and continuous delivery is a plus.
  • Have a good understanding of agile methodologies and their principles.
  • Data apertura: 29-04-2019
    Località: Francoforte

    Descrizione :
    Moneyfarm wächst und entwickelt sich weiter.Wir suchen Praktikanten für unseren deutschen Standort in Frankfurt, um die Marketingaktivitäten zu unterstützen, da wir das Geschäft aggressiv skalieren.Als Praktikant hast Du die Möglichkeit, spannende Einblicke und Erfahrungen in verschiedenen Bereichen des Marketings und Business Development zu sammeln. Du unterstützt uns bei der Umsetzung der Marketingstrategie und begleitest erfahrene Kollegen in verschiedenen Aufgaben. Darüber hinaus hast Du die Möglichkeit, eigene Teilprojekte voranzutreiben.
    Deine Aufgaben: - Unterstützung bei der Entwicklung und operativen Umsetzung von Online- und Offline-Kampagnen - Unterstützung bei der Planung und Durchführung von Werbekampagnen - Unterstützung bei der Planung und Organisation von Veranstaltungen für verschiedene Zielgruppen - Unterstützung bei der Kommunikation und Abstimmung mit externen Dienstleistern - Unterstützung bei der Kontrolle und Optimierung verschiedener Marketingaktivitäten - Unterstützung bei der Analyse potenzieller strategischer Zielsegmente
    Unsere Anforderungen: - Du hast fließende Deutsch- und Englischkenntnisse - Du bist Student in einem höheren Semester oder Absolvent in Betriebswirtschaft, Wirtschaftswissenschaften oder einem Studiengang mit Marketing-Fokus - Du bist engagiert, wissbegierig und willst etwas bewegen - Du bringt ausgezeichnete organisatorische Fähigkeiten mit
    Erforderliche Erfahrung: - Keine (Student oder Absolvent). Idealerweise hast Du bereits Erfahrung in ähnlichen Arbeitsbereichen gesammelt.
    Das bieten wir Dir: - Flache Hierarchien, offene und transparente Kommunikation - Die Chance, Teil der Revolution des digitalen Bankwesens zu sein - “Getting things done”-Einstellung - Enge Zusammenarbeit in einem hoch motivierten und talentierten Team

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