Moneyfarm

Moneyfarm is growing and evolving. We are looking for a Head of Customer Relationship Management for the German market to play an instrumental role in executing our growth strategy in Germany as we aggressively scale the business.
The ideal candidate will provide essential pragmatic and inspirational leadership to coach, motivate and guide a team of customer relationship managers and advisors. Your mission will be to drive customer acquisition and help customers to grow and preserve their wealth leveraging our “hybrid” approach to serving customers.Whilst we are a digital wealth manager, an integral part of our business is our "hybrid" approach of combining our digital service with a human touch, via our dedicated client relationship team.
To ensure our customers get the best possible experience, the client relationship team is there to provide a helping hand and reassurance across three key areas:Digital wealth management - making sure our customers understand the concept and its position in the investment management landscape.The product  - guiding customers and prospective customers through our investment advice journey and explaining why we are different from peers.Investments - explaining how our asset allocation and investment team look after our customers' money to help them achieve their investment goals, and providing updates on our investment views and relevant advice over time.
Responsibilities

Manage the existing CRM team, progressing them through their role

Manage existing client relationships and develop innovative ways to to communicate to our client base

Create initiatives to better help clients reach their financial goals and thus grow our client and asset base

Drive the evolution of our hybrid service model combining human empathy and financial expertise with the efficiency of technology for our German customers

Provide 1st class customer service at all times

Create and improve processes to ensure there is a high level of client satisfaction

Work closely with all other business teams, communicating client feedback to continuously improve our offering and increase client activity

Be an ambassador for the company participating in webinars, roadshows, industry events and conferences

Work closely with the Head of Talent to grow the CRM team.

Main Requirements

Proven track record of minimum 5+ years of experience in private banking or as financial advisor focused on client acquisition and the management of wealth for clients

Experience of leading/managing a small team

Excellent client relationship management skills

Strong sales and new business development skills

Advanced knowledge of wealth management products and services and experience in providing investment advice to private clients

Ability to acquire new clients through referrals, own network and the active prospecting of high net worth clients

Strong financial product and technical competence in the understanding, development and delivery of holistic wealth planning solutions to clients

Comprehensive understanding of client goals and risk toleranceStrong presentation and communication skills; able to listen, guide and influence internal and external stakeholders

Fluent in German and English (spoken and written)

Must understand and comply with the regulations, policies and procedures applicable to our products and services.

At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software. You will be supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft. Role
When the manager plays the role of ScrumMaster, it’s highly unlikely the Team will ever begin to self-organize. Pete Deemer
Software development is not a rational process. It's a process made by people with feelings with bodies and with thinking. And by putting all those together I can be a more effective software developer. Kent Beck
You value agile development and think it’s one of the most effective ways to steadily and predictably deliver business value. For you, agile is not about the ceremonies, it’s about the values.You believe in self-organising teams. You know this can only be achieved by a high level of maturity, moving inside the business constraints.You know every team is different, and adapt your way of working to the people working on the team. Software development is a complex activity, and different approaches are required.You know a team can only be productive if working in a safe environment.You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns and have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.You have experience coaching developers and product owners, teaching without patronising or overpowering. You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Guiding the team and organisation on how to use Agile/Scrum practices and values to delight customers.

Supporting and educating the Product Owners and Engineering Leads, especially on grooming and maintaining the product backlog.

Facilitating getting the work done/done without coercion, assigning, or dictating the work.

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

Facilitating discussion, decision making, and conflict resolution.

Assisting with internal and external communication, improving transparency, and radiating information.

Working knowledge of Scrum, and Kanban.

Requirements

Experience in playing the Agile Coach / Scrum Master role for at least 3 years for a software development team that was diligently applying Scrum and/or Kanban principles, practices, and theory.

Have a good understanding of Continuous Integration, and how it impacts the release process.

Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).

Excellent communication and mentoring skills.

Preferred

You have worked in a regulated industry, preferably finance.

You are familiar with technical practices that go hand-in-hand with Agile (e.g. eXtreme Programming, Test Driven Development, Behaviour Driven Development).

You have experience working within organisations employing Growth Team/Hacking approaches.

Moneyfarm is growing and evolving. We are looking for a highly motivated and reliable professional to support our Operations team and take on day-to-day responsibility for all operations processes relating to our business in Germany.

Responsibilities

Preparation and processing of all new client documentation and amendments, incl. KYC

Monitoring transaction and service processes and handle exception cases

Day-to-day management of external partners relating to custody, KYC and other operations processes

Verify and maintain data quality in systems

Support billing and collection process incl. reconciliation and documentation

Research potential fraud, errors, and losses to ensure prompt and accurate resolution

Liaise with key stakeholders in compliance, tech and client relationship management

Maintain client confidentiality at all times.

Essential requirements

Excellent organisational and prioritisation skills, and effective problem solving

High level of attention to detail

Tech savviness - ability to grasp new technologies/systems quickly

 Good written and verbal communication skills in English and German is a must

Ability to adapt and work in a small / entrepreneurial environments, learn quickly and get their hands dirty.

Preferred

Minimum of 3 years experience relevant customer service or operations role

Accounting background

Financial services industry experience (e.g. investment advice, asset management, fund services, portfolio management, brokerage)

Understanding of AML/KYC regulations

Understanding of stock markets and financial instruments.

Moneyfarm is growing and evolving.  We are looking for a Marketing Manager for the UK market to help lead the marketing efforts in the UK as we aggressively scale the business.You will have experience in all fields of marketing, from acquisition to retention, including the ability to make a strategic and tactical marketing plan. You will have ideally successfully pushed a B2C brand into the public eye or worked for a brand that marketed in an industry-leading way. We’re looking for a smart and creative person who is also able to manage and meet commercial targets. You have a solid understanding of how to manage consumers across the full marketing lifecycle.
Responsibilities

Develop and execute the marketing strategy for the UK market with focus on new customer acquisition in line with company objectives.

Co-ordinate online & offline UK marketing campaigns.

Overall responsibility for brand management, PR and corporate identity.

Manage the Marketing team, progressing them through their role

Ensure the company communicates clearly and effectively across all platforms. Strategic management of Moneyfarm communications to a defined goal.

Creation and publication of all marketing material in line with marketing plans and company brand and corporate identity guidelines.

Plan and implement promotional campaigns.

Plan and implement promotional events, incl. roadshows, fairs, etc.

Manage relationships with and coordinate work of external partners, e.g. agencies

Monitor and report on effectiveness of all marketing measures.

Maintain effective internal communications to ensure continuous coordination with the broader marketing organisation and that all relevant company functions are kept informed of marketing objectives as well as actual measures.

Analyse and propose potential strategic partner relationships for company marketing.

Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.

Identify and pitch Moneyfarm for key industry events.

Engage customers on Social Media.

Key requirements

Strong marketing experience with 5-10 years track record with commercial responsibility for a B2C product in the UK market - ideally retail asset management, retail investing, private banking/wealth management or B2C fintech

Strong creative outlook and understanding of current marketing techniques that work

Strong strategic, analytical and project management skills

Excellent communication skills with the ability to mentor juniors

Confident and dynamic personality

Previous experience in companies characterised by rapid growth

Comprehensive knowledge of the financial service industry, and esp. the retail asset management and wealth management space, would be an advantage.

At Moneyfarm we use technology to make saving and investing accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We nurture a product and technology practice where everybody is trusted with autonomy in their role to responsibly and continuously deliver business value supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
Role“It is a capital mistake to theorize before one has data.”  –  Sherlock Holmes“Data is a precious thing and will last longer than the systems themselves” – Tim Berners-Lee
You are primarily a mathematician that happens to have specialised in data science. You have a passion for data, insight and it’s supporting technologies. You enjoy finding accurate answers to difficult problems and providing actionable insight.You have real commercial experience as a data scientist and are now hungry to step up to lead a team/function.You enjoy the duality of the challenge at this stage of your career...part hands on “doing the do” and part leadership/executing through people.You can translate business requirements into technical solutions and you are able to communicate your findings to a non-technical audience.You are an influential team player with good interpersonal skills, capable of building and maintaining close relationships with your peers and senior stakeholders. You are reliable and you rely on others.You naturally stay within the scope of a problem. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.You are very attentive to detail. You can spot easily the missing pieces, even trivial ones. You always strive for quality in everything you do and you see a mistake as a learning opportunity.You have the passion and enthusiasm to learn new technologies and techniques. You have a pragmatic approach to challenges, favouring the best solution for the given context over the ideal one.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Help design, implement, optimise, deploy and support new and existing data models and ETL pipelines in production to produce management information and actionable insight.

Conduct data modelling and data flow designs and produce constructive code reviews.

Help troubleshoot and fix data quality issues by analysing the root cause and follow up the resolution.

Help build reports and visualisations to investigate key business questions.

Explore available technologies and conduct experiments to improve our data quality, workflow and job manageability and scalability.

Research on cutting-edge tools and technologies to continuously improve our data infrastructure and analytics capability.

Job qualifications

You have at least 2 years of commercial experience in data science and a BSc in Maths or Computer Science or higher degree.

You fully understand data modelling techniques, purposes and applicability for dimensional and relational.

You have hands-on experience in the Big Data, data warehouse space and ETL design, implementation and maintenance.

You have proficiency in SQL and software development experience in at least one language.

You have a good understanding of row and columnar databases and BI/Visualization tools (Tableau preferred).

Have a good understanding of agile methodologies and their principles.

Nice to have

You are familiar with AI and machine learning techniques.

You are familiar with cloud hosting platforms such as AWS.

You have commercial experience using no-SQL platforms.

Spark knowledge is a plus.

You have worked somewhere using growth team/growth hacking approaches.

We are currently looking to reinforce our growing Team by hiring a Business Analyst who will be actively involved in the design and modification of our business systems. You will interact with the business stakeholders and subject matter experts in order to understand their problems and needs. You will gather, document, and analyze business needs and requirements and provide quality insight to support management decisions. If analytical mind, critical thinking and ability to solve problems are your strengths, we want to hear from you!
Main responsibilities:

implement and support of business information systems across multiple departments

identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' growth

collaborate with finance, commercial team and the CEO office to develop initiatives and strategies that optimise costs and improve internal and external reporting

perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports

provide financial and business insights that help the decision-making process, and align capital and resource allocation within the business budget

construct workflow charts and diagrams; studying system capabilities; writing specifications.

Key requirements:

strong technology, analytical and communication skills are must-have traits

2 years’ experiences in forecasting, budgeting and financial analysis combined with understanding of key performance indicators

proven analytical background

advanced Excel and SQL skills

ability to work independently and as a part of a team

bachelor degree in Economics, Engineering, Maths or Physics

fintech or Asset Management background is a plus.

Whilst we are a digital wealth manager, an integral part of our business is our "hybrid" approach of combining our digital service with a human touch, via our dedicated client relationship team.We are looking to partner with a Content Manager who shares in his/her passion, vision, and appetite for adventure in bringing to market content across web, mobile, social, and PR.This role is designed for someone who is adept in crafting content (both via campaigns and through blogs), build-out of the community, crafting content calendars, and handling the companies brand both via internal marketing channels and with agency help as need be.The ideal candidate will be adventurous by nature, self-driven and ambitious in thought and process.
Responsibilities:

Creation and management of the content plan incl. blog, social media, newsletters, advertorials and other channels, e.g. podcasts or video.

Creation and management of the social media plan across multiple channels.

Creation or in case of podcasts/video planning and coordination of creation as well as distribution of all content, and ensuring multi-media content is used appropriately across channels.

Identify new topics and areas of interest for respective target groups based on monitoring of trends, customer feedback and new content business opportunities.

Creation of newsletter and other email content when required.

Creation of content for the main website when required.

Creation of white papers and eBooks.

Support PR agency in identifying relevant content and on company announcements and campaigns.

Content creation for spokespeople.

Quality assurance of content produced by other internal and external business partners.

Ensuring the company tone of voice is used consistently across all platforms, from the product through to social media.

Ensuring the company communicates clearly and effectively across all platforms.

Ensuring all content is created with SEO in mind.

Requirements:

At least 3 to 4 years experience as editor or author with regards to financial services, asset management and/or investing.

Proven copywriting and content skills whether in individual or professional capacity. Must be able to show prior portfolio of work.

Strong ability to identify content opportunities based on current trends as well as understanding of customers’/audience’s requirements.

Fluent in German and English (spoken and written).

A keen attention to detail, accuracy and timescales.

Strong analytical skills to master analytical aspects in asset management and investing and complement content with insightful analyses.

A strong, effective communicator, collaborator and presenter.

Self-directed, organised, efficient: able to manage multiple, complex tasks at once.

Exposure, knowledge, and/or passion for fintech, wealth management is highly desired.

What do we offer:

Flat hierarchy, open and transparent communication.

The opportunity to be a part of the digital banking revolution.

Getting things done attitude.

Working in a highly motivated and talented team.

Whilst we are a digital wealth manager, an integral part of our business is our "hybrid" approach of combining our digital service with a human touch, via our dedicated client relationship team.
To ensure our customers get the best possible experience, the client relationship team is there to provide a helping hand and reassurance across three key areas:
Digital wealth management - making sure our customers understand the concept and its position in the investment management landscape.The product  - guiding customers and prospective customers through our investment advice journey and explaining why we are different from peers.Investments - explaining how our asset allocation and investment team look after our customers' money to help them achieve their investment goals, and providing updates on our investment views over time.
Responsibilities:

Proactively managing customer relationships.

Always putting the customer first and providing the highest level of customer engagement, via phone, emails and chat.

Ensuring that customers have a smooth experience when joining the platform and have access to any information they require.

Helping customers fully understand why vaamo is different and how we help clients achieve their goals.

Take ownership vis-a-vis the customer for any requests or issues brought forward by the customer, follow-up on resolution with other teams including operations, IT or compliance and provide updates and present final solution to the customer.

Be a spokesperson for the customer by feeding back any comments or concerns to the relevant teams.

Explain our views on market developments and provide updates to individual customers.

Document all customer contact in our database.

Work with Commercial Director to improve and develop processes to benefit the customer experience.

Contact potential customers who have signed up in response to marketing.

Requirements:

A keen interest in financial advice, wealth management, and fintech.

Passionate about customer service and ensuring their needs are met.

Good understanding of stock markets and financial instruments with focus on mutual funds, ETFs, equities, bonds, real estate and commodities.

At least 3 years proven commercial experience in a relevant financial services environment (e.g. investment advice, asset management, fund services, portfolio management).

Exceptional written and verbal communication skills in German and comfortable dealing with customers on the phone.

Good written and verbal communication skills in English.

Ability to grasp new technologies/systems quickly and explain these to others.

Degree in Business, Economics or Finance or internship in financial services, e.g. Bankkaufmann/-frau.

Excellent organisational and prioritisation skills, and effective problem solving.

Willing to participate in regular training sessions and study for relevant exams to meet regulatory requirements.

What do we offer:

Flat hierarchy, open and transparent communication.

The opportunity to be a part of the digital banking revolution.

Getting things done attitude.

Working in a highly motivated and talented team.

We are growing and evolving.  We are looking for a Head of Marketing for Germany to help lead the marketing efforts as we aggressively scale the business. You will have experience in all fields of marketing, from acquisition to retention, including the ability to make a strategic and tactical marketing plan. You will have ideally successfully pushed a B2C brand into the public eye or worked for a brand that marketed in an industry-leading way. We’re looking for a smart and creative person who is also able to manage and meet commercial targets. You have a solid understanding of how to manage consumers across the full marketing lifecycle.
Responsibilities:

Developing and executing the marketing strategy with focus on new customer acquisition in line with company objectives.

Co-ordinating online & offline marketing campaigns.

Overall responsibility for brand management, PR and corporate identity.

Manage, grow and develop the Marketing team.

Ensuring the company communicates clearly and effectively across all platforms.

Strategic management of communications to a defined goal.

Creation and publication of all marketing material in line with marketing plans and company brand and corporate identity guidelines.

Planning and implementing promotional campaigns.

Planning and implementing promotional events, incl. roadshows, fairs, etc.

Manage relationships with and coordinate work of external partners, e.g. agencies

Monitor and report on effectiveness of all marketing measures.

Provides information by collecting, analyzing, and summarizing data and trends.

Maintain effective internal communications to ensure continuous coordination with the broader marketing organisation and that all relevant company functions are kept informed of marketing objectives as well as actual measures.

Analysing potential strategic partner relationships for company marketing.

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.

Identify and pitch for key industry events.

Engage customers on Social Media.

Requirements:

Strong marketing experience with 5-10 years track record with commercial responsibility for a B2C product in the German market - ideally retail asset management, retail investing, private banking/wealth management or B2C fintech.

Strong creative outlook and understanding of current marketing techniques that work.

Strong strategic, analytical and project management skills.

Fluent in German and English (spoken and written).

Excellent communication skills with the ability to mentor juniors.

Confident and dynamic personality.

Previous experience in companies characterised by rapid growth.

Comprehensive knowledge of the financial service industry, and esp. the retail asset management and wealth management space, would be an advantage.

What do we offer:

Flat hierarchy, open and transparent communication.

The opportunity to be a part of the digital banking revolution.

Getting things done attitude.

Working in a highly motivated and talented team.

At Moneyfarm we use technology to make saving and investing for the future accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money.We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft.
Role
Any fool can write code that a computer can understand. Good programmers write code that humans can understand.Martin Fowler (1999)You build it, you run it.Werner Vogels (2006)
You are primarily a software engineer that happens to have specialised in PHP/WordPress. You take pride in the fact that you own the entire software lifecycle.You’ve seen a few generations of PHP frameworks come and go while working on a variety of web applications and can discuss in some detail what worked and why. You’ve studied some software engineering and are orientated towards doing things with a structured engineering approach.While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns, have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.You have some experience mentoring younger developers. teach without patronising or overpowering.You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Deeply understand custom themes in PHP/WordPress and can work with product owners to

help drive exceptional customer experiences.

Produce code of good quality rapidly and regularly.

Understand and help maintain the delivery pipeline for the services you work on.

Mentor more junior colleagues and participate in recruitment activities. Contribute to a

rational, informed and civil discussion when technical disputes arise.

Keep abreast of technological developments in the industry and their relevance to the

company.
Qualifications

At least 3 years of experience in software engineering and a BSc in Software Engineering or

Computer Science or higher degree would be beneficial

Fully understand the principles of software usability and approaches to maximise visitor to

customer conversion.

Deep knowledge of PHP/WordPress, custom themes, plugins, responsive design, HTML,

CSS.

Experience managing WordPress on custom instances in AWS.

Have a good understanding of agile methodologies, their principles and their ceremonies.

Have an understanding of the principles of design, UI and user experience.

Preferred

You have worked with different frameworks in the past, e.g. AngularJS, Backbone, jQuery,

Ember.

Have worked with and debugged HTTP requests using Nginx, reverse proxies, HTTP authentication & headers.

Understanding of another language like Scala or Java.

Know the concepts behind microservices and Docker.

Experience working on large scale customer facing systems in a multi-team environment.

Experience working in Kanban style Growth teams.

Moneyfarm is growing and evolving.  We are looking for a Head of UK market to take ownership in help leading the capability and own targets as we aggressively scale the business in the country. The ideal candidate will provide the essential pragmatic and inspirational leadership to coach, motivate and guide a team of professionals in the field of marketing acquisition, retention, and CRM. It will be essential to demonstrate external market awareness to keep up to date with changes in the market conditions, to ensure effective conversations with their team and both internal and external customers in developing and maintaining business.Your mission will, more specifically, consist on growing and farming the already large pool of MFM happy clients, offering an innovative, independent, transparent and efficient series of solutions so to grow and preserve their wealth.  
Responsibilities:

Deliver the plan in accordance to budget, defining and executing commercial targets and strategy for the team

Support marketing activities in defining addressable market and commercial strategy in the UK

Create next gen advice hybrid proposition working with product and technology

Produce financial reports

Build deep relationships internally and externally with digital and non digital partner organisations

Identify new product initiatives and business development/partnership opportunities and work with internal teams to make these opportunities happen

Keep up to date with financial products and legislation

To role model customer-focused leadership across the business at all times to ensure delivery of an excellent customer experience.

To drive a high performance culture through effective people & performance management

To ensure ‘best advice’ is provided and evidenced by advisors across the region

To work with the Marketing and Wealth Management team, to build, maintain & retain the wealth sales force.

The ideal candidate for this role will have:

A clear belief in the power of the technology as enabler to transform the financial industry as it is today, with the aim to offer simpler, cheaper and more effective solutions to the investors.

Relevant product knowledge

Proven track record of developing a market, acquiring and retaining clients in a top tier wealth manager or financial institution

6+ years of experience working in relevant market/context, i.e.

Built effective networks across business areas, developing relationships in relevant environment/s, i.e. Financial Services, Wealth, B2C

Entrepreneurial spirit and attitude

Past working experience in a similar role i.e. experience of making prompt and practical business decisions, even in times of ambiguity, considering various perspectives and taking ownership and responsibility for outcomes.

At Moneyfarm we use technology to make saving and investing accessible to everyone in a simple and transparent way. We build software that augments and optimises our in-house financial advisory expertise to offer our customers the best use of their money. We nurture a software development practice where every engineer is trusted with autonomy in their role to responsibly and continuously deliver quality software supported by a friendly and creative environment free from ownership handovers, gatekeepers or bureaucracy, that pushes you towards mastery in your craft. Experience is preferred but not necessary with: Scala microservices, React and Angular apps. IOS and Android apps, git and AWS. Experience with Concourse CI and Jenkins is a bonus.
Role
“Testers don’t like to break things; they like to dispel the illusion that things work.”— Kaner, Bach, Pettichord“No amount of testing can prove a software right, a single test can prove a software [sic] wrong.”— Amir Ghahrai
As a Senior Technical Tester at Moneyfarm you are responsible for championing quality at all stages of the product development process with a strong focus on manual, technical testing skills.
You will have a broad understanding of the entire Moneyfarm product set and will generally be responsible for Exploratory testing within Product teams.
You are technically minded, with an eye for detail and passionate about continuously delivering Quality software.
You are very attentive to detail. You spot mistakes that most miss, even trivial ones. You like to break things so you can improve them. You instinctively think of the many unhappy paths and the what ifs...
You are methodical and disciplined but know how to optimise your efforts. You are empathetic with others and their circumstance. You enjoy saying "well done".
Given any incident, you instinctively know where and how we should test for its regression. You contribute to architectural discussions with insights that advocate a systems' testability and robustness. You are opinionated and are founded on facts and experience.
You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.

Responsibilities

Champion Exploratory Testing, investigate and mitigate risk within software, and able to communicate confidence, or a lack of in a product.

Engage in team discussions on product features, technical design sessions, planning and other agile ceremonies.

Build consensus within the team on the level of detail required in acceptance criteria.

Be forthcoming in providing user experience feedback, while acknowledging the distinction between bugs, defects and suggestions for improvement.

Have a broad understanding of the whole architecture and its different services and ensure all testing needs are identified and planned for.

Champion processes and methods of achieving a quality product and delivery.

Monitor the effectiveness of the testing function and bring about improvements to it.

Be a beacon of testing expertise for the whole practice. Champion code parsimony, quality and effectiveness. Foster quality focussed development practices such as TDD.

Mentor more junior colleagues and participate in recruitment activities. Contribute to technical discussions with a rational and productive attitude. Be a major contributor and owner of the Tech Radar.

Keep abreast of industry and technological developments and their relevance to the company. Facilitate the team's continuous improvement.

Requirements

Able to use various Exploratory Testing Techniques (e.g. Session Based Testing, Heuristic Test Strategy) to learn and share the findings in a positive way.

You have at least 5 years of experience in software engineering.

You are able to encourage when and where non functional testing is needed and can promote the value in it.

You're comfortable with a few programming languages or willing to learn.

You are familiar with the precepts of Domain Driven Design, especially where they concern testing. You understand microservices and event-sourced application architectures, different API styles and integration patterns.

You are familiar with software engineering for cloud based distributed service architectures, preferably on AWS. You have experience with Continuous Delivery.

Have a solid understanding of agile methodologies and their principles.

You are primarily a software engineer that happens to have specialised on the backend. You don't consider any part of your software's life to be someone else's problem.
You find Scala to be a great tool and you can talk about some of its drawbacks. You know how to take advantage of its multi-paradigm nature.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You are methodical in your troubleshooting and debugging. When you find yourself stuck you take a step-back an re-analyse. You're able to fend off pressure and get the necessary space to think.
You see in a mistake a learning opportunity. You teach without patronising or overpowering.
You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Have a broad understanding of the whole architecture and its different services and develop in alignment with it.

Gain deeper knowledge of the most important services. Contribute to plans for improvement. Detect scalability, integrity or maintainability issues and propose corrective action.

Produce code of great quality with the right degree of coverage. Review code constructively, favouring the development of skills where possible. Frequently share your programming expertise and disseminate important knowledge within the practice. Champion code parsimony, quality and effectiveness.

Understand the delivery pipeline and keep it in good health. Work in an ops-minded way.

Mentor more junior colleagues and participate in recruitment activities. Contribute to a rational, informed and civil discussion when technical disputes arise. Contribute to the Tech Radar.

Keep abreast of technological developments in the industry and their relevance to the company. Openly and continuously share your knowledge.

Requirements

You have at least 6 years of experience in software engineering and a BSc in Engineering or Computer Science or higher degree.

You're proficient with Scala in its different styles and paradigms. Experience with Akka is a plus. You're familiar with other languages such as Python, ES6/7 and variants, shell scripting. DDD and TDD are defaults for you.

You understand the main programming paradigms and can argue about their applicability to any given problem.

Have an understanding of different data stores and their suitability. Fully proficient with relational databases and SQL. Understand how the JVM works and working knowledge of some of its tools.

You fully understand microservices architectures and you're familiar with event-sourced ones. You have good working knowledge about REST APIs and associated tooling. You know of other API styles.

You have an understanding of data warehousing, data intensive applications and architectures (Spark, Hadoop distributions), data analytics and machine learning.

Have a good understanding of agile methodologies and their principles.

You have some experience building modern web applications and value a great user experience. You've welcomed the evolution in the languages, build tools and frameworks that have made frontend development more disciplined and productive. Webpack, React are pluses.

You have a generic understanding of AWS's offering. You have experience working with containerised environments. You understand the importance of, and have experience with Continuous Delivery, preferably with Concourse.

You are primarily a software engineer that happens to have specialised on the backend. You don't consider any part of your software's life to be someone else's problem.
You find Scala to be a great tool and you can talk about some of its drawbacks. You know how to take advantage of its multi-paradigm nature.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You are methodical in your troubleshooting and debugging. When you find yourself stuck you take a step-back an re-analyse. You're able to fend off pressure and get the necessary space to think.
You see in a mistake a learning opportunity. You teach without patronising or overpowering.
You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Have an understanding of the whole architecture and its different services and develop in alignment with it.

Gain deeper knowledge of the most important services. Contribute to plans for improvement.

Produce code of great quality with the right degree of coverage. Review code constructively, favouring the development of skills where possible. Frequently share your programming expertise and disseminate important knowledge within the practice.

Understand the delivery pipeline and keep it in good health. Work in an ops-minded way.

Contribute to a rational, informed and civil discussion when technical disputes arise. Contribute to the Tech Radar.

Keep abreast of technological developments in the industry and their relevance to the company. Openly and continuously share your knowledge.

Requirements

You have at least 4 years of experience in software engineering and a BSc in Engineering or Computer Science or higher degree.

You're familiar with Scala in at least one of its different styles and paradigms. Experience with Akka is a plus. You're familiar with other languages such as Python, ES6/7 and variants, shell scripting, DDD and TDD.

You understand the main programming paradigms.

Have an understanding of different data stores and their suitability. Fully proficient with relational databases and SQL. Understand how the JVM works.

You understand microservices architectures and you're familiar with event-sourced ones. You have good working knowledge about REST APIs and associated tooling. You know of other API styles.

Have a good understanding of agile methodologies and their principles.

You have some experience building modern web applications and value a great user experience. You've welcomed the evolution in the languages, build tools and frameworks that have made frontend development more disciplined and productive. Webpack, React are pluses.

You have a generic understanding of AWS's offering. You have experience working with containerised environments. You understand the importance of Continuous Delivery.

You are primarily a software engineer that happens to have specialised on the frontend. You take pride in the fact that you own the entire software lifecycle.
You’ve studied some software engineering and are orientated towards doing things with a structured engineering approach.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns, have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.
You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibities

Understand deeply one or more areas of the frontend and work with product owners to help drive our exceptional customer experience.

Produce code of great quality with the right degree of test coverage. Review code constructively, favouring the development of skills where possible. Share your programming expertise and disseminate important knowledge within the practice. Champion code cleanliness, quality and effectiveness.

Understand and help maintain the delivery pipeline for the services you work on.

Contribute to a rational, informed and civil discussion when technical disputes arise. Contribute to the Tech Radar.

Keep abreast of technological developments in the industry and their relevance to the company.

Essential Requirements

At least 4 years of experience in software engineering and a BSc in Software Engineering or Computer Science or higher degree.

Understand the principles of software engineering: modularity, encapsulation, immutability, composition, OOP and FP.

Knowledge of ES6, React, Node, Redux, Jest, Mocha, responsive design, REST verbs, API design and the JS memory model.

Know vanilla CSS and have a clear opinion about its flavours, e.g. SASS, CSSinJS and Styled Components.

Experience using tools like Webpack and/or Parcel as well as older tools like Gulp or Grunt.

Have a good understanding of agile methodologies, their principles and their ceremonies.

Have an understanding of the principles of design, UI and user experience.

Desirable Requirements

You have worked with different frameworks in the past, e.g. AngularJS, Backbone, jQuery, Ember.

Have worked with and debugged HTTP requests using Nginx, reverse proxies, HTTP authentication & headers.

Understanding of another language like Scala or Java.

Know the concepts behind microservices and Docker.

Experience working on large scale systems in a multi-team environment.

Whilst Moneyfarm is a digital wealth manager, an integral part of our business is our "hybrid" approach of combining our digital service with a human touch, via our dedicated team of investment consultants.
To ensure our investors get the best possible experience, the consultant team are there to provide a helping hand, and reassurance across three key areas:
Digital wealth management - making sure our customers understand the concept and its position in the investment management landscape
The Moneyfarm product  - guiding customers and prospective customers through our investment advice journey and why Moneyfarm is different from peers
Investments - explain how our asset allocation and investment team look after our customers' money to help them achieve their investment goals, and providing updates on our investment views over time
Responsibilities

Proactively managing customer relationships

Always putting the customer first and providing the highest level of customer engagement, via phone, emails and webchat

Ensuring that customers have a smooth experience when joining the platform and have access to any information they require

Helping customers fully understand why Moneyfarm is different and how we help clients achieve their goals

Consistently improving knowledge of Moneyfarm’s platform to support customers and improve their experience

Be a spokesperson for the customer by feeding back any comments or concerns to the Head of UKIC or the product and marketing teams

Explain our views on market developments and provide updates to individual customers

Document all customer contact in our database

Work with Head of UKIC to improve and develop processes to benefit the customer experience

Contact potential customers who have signed up in response to marketing.

Main Requirements

A keen interest in financial advice, wealth management and fintech

Passionate about customer service and ensuring their needs are met 

Min 1 year proven commercial experience in a Financial Services environment

Exceptional written and verbal communication skills and comfortable dealing with customers on the phone

Ability to grasp new technologies/systems quickly and explain these to others

Degree in Business, Economics or Finance

Excellent organisational and prioritisation skills, and effective problem solving

Willing to study for relevant financial exams

Holding or studying for CISI IAD (or an equivalent RDR qualification).

As a Digital Marketing Executive, you will work on all Digital Paid channels, including search campaigns on Google and Bing, as well as Paid Social, Display marketing engines and Email Marketing across both UK and Italy.

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy, analytical and highly motivated to take on responsibility and make an impact and last but not least, you like having fun!

Your main responsibilities will include:

Helping to create and optimise targeted digital marketing campaigns to drive new customer acquisition and existing customer retention.

Monitoring and evaluating the effectiveness of online marketing activity.

Executing tests, collecting and analysing data, identifying trends and insights in order to achieve maximum ROI in digital campaigns.

Compiling information for inclusion in monitoring and research reports as requested.

Keeping up-to-date with current technologies and initiatives pertinent to online marketing.

Day to day tasks:

Monitoring campaign expenses, staying on budget, and reconciling discrepancies.

Executing plan for paid search and social, driving both reach and engagement.

Optimising keywords, copy and landing pages for paid search engine marketing campaigns.

Helping define a framework of when and how we analyse the performance of our programmatic campaigns. You must be able to demonstrate close loop analysis of recommendations and the value of any changes.

Assisting in the management and optimisation of our programmatic media buying by pulling regular reports out of our DSPs, analysing performance drivers and translating insights into actionable hypotheses and tweaks.

Tracking, reporting and analysing website analytics and campaigns.

Creating and sending email campaigns to the agreed targeted audience.

Improving the performance of marketing emails by running A/B tests and results analysis.

Must have:

At least 1 year experience and tangible success in managing digital campaigns in at least one of the following channels: across Display, PPC and Paid Social.

Experience with website analytics tools (e.g. Google Analytics).

Strong analytical skills and experience generating reports.

Good to have:

Basic knowledge of HTML, CSS.

Knowledge of Display Programmatic environment is a plus.

Well-versed in performance marketing, conversion, and online customer acquisition.

Familiarity with A/B and multivariate experiments.

You’ll work across multiple markets so a second language (eg. Italian, German, Spanish) is advantageous, but not essential.

Industry knowledge from either a corporate or agency setting would be an advantage but not essential.

You are proactive and eager to learn.

You are primarily a software engineer that happens to have specialised on the frontend. You take pride in the fact that you own the entire software lifecycle.
You’ve seen a few generations of JS frameworks and patterns come and go while working on a variety of web applications and can discuss in some detail what worked and why. You’ve studied some software engineering and are orientated towards doing things with a structured engineering approach.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You're methodical in your hypothesis generation and testing loop. You don’t chase unicorns, have step-back reflexes. You're able to fend off pressure and give yourself and others the necessary space to think.
You have some experience mentoring younger developers. teach without patronising or overpowering. You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibities

Understand deeply one or more areas of the frontend and work with product owners to help drive our exceptional customer experience.

Produce code of great quality with the right degree of test coverage. Review code constructively, favouring the development of skills where possible. Share your programming expertise and disseminate important knowledge within the practice. Champion code cleanliness, quality and effectiveness.

Understand and help maintain the delivery pipeline for the services you work on.

Mentor more junior colleagues and participate in recruitment activities. Contribute to a rational, informed and civil discussion when technical disputes arise. Contribute to the Tech Radar.

Keep abreast of technological developments in the industry and their relevance to the company.

Essential Requirements

At least 7 years of experience in software engineering and a BSc in Software Engineering or Computer Science or higher degree.

Fully understand the principles of software engineering: modularity, encapsulation, immutability, composition, OOP and FP.

Deep knowledge of ES6, React, Node, Redux, Jest, Mocha, responsive design, REST verbs, API design and the JS memory model.

Know vanilla CSS and have a clear opinion about its flavours, e.g. SASS, CSSinJS and Styled Components.

Experience using tools like Webpack and/or Parcel as well as older tools like Gulp or Grunt.

Have a good understanding of agile methodologies, their principles and their ceremonies.

Have an understanding of the principles of design, UI and user experience.

Desirable Requirements

You have worked with different frameworks in the past, e.g. AngularJS, Backbone, jQuery, Ember.

Have worked with and debugged HTTP requests using Nginx, reverse proxies, HTTP authentication & headers.

Understanding of another language like Scala or Java.

Know the concepts behind microservices and Docker.

Experience working on large scale systems in a multi-team environment.

You are primarily a software engineer that happens to have specialised on the backend. You don't consider any part of your software's life to be someone else's problem.
You find Scala to be a great tool and you can talk about some of its drawbacks. You know how to take advantage of its multi-paradigm nature.
While you welcome the technical freedom of greenfield developments you also enjoy the intricacies inherent in evolving existing software.
You're capable of appreciating the subtle impacts of different tech choices but ultimately you're a pragmatic. You favour readability of code, instinctively rejecting excessive conciseness or artistry.
You naturally stay within the scope of a story. You are biased to action: you prefer to deliver the good instead of arguing what perfection is.
You think critically and are happy to be proven wrong. You are methodical in your troubleshooting and debugging. When you find yourself stuck you take a step-back an re-analyse. You're able to fend off pressure and get the necessary space to think.
You see in a mistake a learning opportunity. You teach without patronising or overpowering.
You are able to communicate the technical vision in an clear way, and correctly translate tech choices and their consequences into business terms.
You will make mistakes. We'll pick you up. You will learn from them. You'll laugh a lot.
Responsibilities

Have a broad understanding of the whole architecture and its different services and develop in alignment with it.

Gain deeper knowledge of the most important services. Contribute to plans for improvement. Detect scalability, integrity or maintainability issues and propose corrective action.

Produce code of great quality with the right degree of coverage. Review code constructively, favouring the development of skills where possible. Frequently share your programming expertise and disseminate important knowledge within the practice. Champion code parsimony, quality and effectiveness.

Understand the delivery pipeline and keep it in good health. Work in an ops-minded way.

Mentor more junior colleagues and participate in recruitment activities. Contribute to a rational, informed and civil discussion when technical disputes arise. Contribute to the Tech Radar.

Keep abreast of technological developments in the industry and their relevance to the company. Openly and continuously share your knowledge.

Requirements

You have at least 7 years of experience in software engineering and a BSc in Engineering or Computer Science or higher degree.

You're proficient with Scala in its different styles and paradigms. Experience with Akka is a plus. You're familiar with other languages such as Python, ES6/7 and variants, shell scripting. DDD and TDD are defaults for you.

You understand the main programming paradigms and can argue about their applicability to any given problem.

Have an understanding of different data stores and their suitability. Fully proficient with relational databases and SQL. Understand how the JVM works and working knowledge of some of its tools.

You fully understand microservices architectures and you're familiar with event-sourced ones. You have good working knowledge about REST APIs and associated tooling. You know of other API styles.

You have an understanding of data warehousing, data intensive applications and architectures (Spark, Hadoop distributions), data analytics and machine learning.

Have a good understanding of agile methodologies and their principles.

You have some experience building modern web applications and value a great user experience. You've welcomed the evolution in the languages, build tools and frameworks that have made frontend development more disciplined and productive. Webpack, React are pluses.

You have a generic understanding of AWS's offering. You have experience working with containerised environments. You understand the importance of, and have experience with Continuous Delivery, preferably with Concourse.

Interested in working at Moneyfarm but can't see a suitable vacancy?
Please feel free to submit a speculative application by attaching your CV and adding some detail regarding:

the type of roles you are interested in

location you would like to work in

salary expectations

notice period