Descrizione
We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.
N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 300 employees and more than 500.000 customers in 17 countries. N26 has raised more than $55 million from investors including Li Ka-Shing’s Horizons Ventures, Battery Ventures and Valar Ventures, in addition to members of the Zalando management board, Earlybird Venture Capital and Redalpine Ventures.
As a People Partner in our People team, you play a critical role in the employee experience for our largest team: Customer Service (CS). In this role, you will
- partner directly with our CS leadership team and support the wider CS team by providing leadership and management support.
- support the CS leadership team in building realistic growth plans and actively translate these growth plans in effective hiring plans.
- ensure alignment of people programs, processes, and projects with business objectives and challenges of our CS organization.
- lead and implement global people programs for Customer Service.
- drive data-informed decision making and support calibrating and rewarding high performance.
- indirectly manage the Office Manager and the Customer Service recruiter to ensure a consistent world class candidate and employee experience.
About you
As an experienced People Partner (HR Business Partner) you are looking for a fast moving international environment where you can apply your communication, change management and influencing skills. You bring
- a passion for and multi-year experience with driving high employee engagement in a Customer Services (or alike) environment.
- excitement about initiating and driving the development of our people practices and you share our passion to keep things simple in design, light on process and high on impact.
- an ability to build effective relationships at all levels, which helps you resolve those tricky employment and performance issues.
- A growth mindset and a drive to proactively contribute to the overall company success
- strong written and verbal communication skills in English and German.
Curious about our Customer Service environment? Check out this video for a view behind the scenes:
