Descrizione
We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.
N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 430+ employees and more than 1 million customers in 17 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.
Once here you will
Delight our customers
You’ll be the frontline of our mobile banking service in the US, our newest market. As an early team member, you will play a critical role in making our US launch a success! You will work across multiple channels (live chat, email, phone) to give our customers a best-in-class experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.
Improve our product
No one knows the customer better than you - so you’ll also be key in relating customer feedback. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.
Help us grow
We are looking for talented specialists to help improve our user experience in each country. As one of our US specialists, you’re an ambassador of our product in our newest market.
What you’ll bring along
- An outstanding commitment to customer service, with the work experience to match
- You will also be a confident communicator, comfortable with both written and verbal communication
- You are reliable, friendly and stress resistant even under the most testing of circumstances
- Experience in a financial services, fintech or startup environment
- Experience across voice, chat and/or email channels, preferably all three
- Experience with CRM tools (e.g., Salesforce, Zendesk)
What we offer
- Working with international, highly engaged peers
- The opportunity to be a part of the digital banking revolution
- Unique experience to initiate customer service in a new market for the company
- Interesting organizational challenges to tackle as we startup and scale
- Getting things done attitude
- Flat hierarchy and open communication
