Working Student Customer Service Specialist - German Speaking

Descrizione

We are The Mobile Bank.Our vision is to build a bank the world loves to use.Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We have 3.5 million customers across 24 markets. Our team of over 1300 employees in 4 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

We are expanding more and more in Europe and are therefore searching for a native German speaker with fluent English for the Customer Service Agent role (full-time) keen to be part of N26's exciting development. 

Once here you will

Support our customers

You’ll be the frontline of our bank to the German speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best-in-class experience. However, you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.

Improve our product

No one knows the customer better than you - so you’ll also be key in relating customer feedback internally. Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.

Sprichst du Deutsch?

As we grow across European markets, we are looking for native speakers to help improve our user experience in each country. As one of our German facing specialists, you’re an ambassador of our product there - our German connection in Berlin.

What you’ll bring along

An outstanding commitment to customer service, and the experience to match. You will also be a native German speaker, comfortable with both written and verbal communication. These communication skills are a key strength of yours and are also supported by fluency in English. As a customer service professional, you are reliable, friendly and stress resistant even under the most testing of circumstances.

What we hope you to have

The willingness, drive, and work ethic to take your first step towards a career in the fintech market with growth opportunities once you complete university.  

What we offer

• Competitive Hourly rate
• 20 hours a week to fall within Mo-Fr 4pm to 11pm // Sa-Su 4pm-11pm
• Fresh fruits, drinks, - for free
• Flat hierarchy and open communication
• Pizza Fridays.
• Stepping Stone into the Fintech world.  

Sound good? Send us your application online, and we’ll get back to you soon.