1 posizione aperta

Milan

Settore

Consumer Electronics

Anno di fondazione

1991

SAMSUNG

Milan

La nostra storia

Fondata nel 1969 a Suwon in Corea, Samsung Electronics è una società leader globale nei settori dei semiconduttori, delle telecomunicazioni, e delle tecnologie di convergenza digitale, ed è la seconda società al mondo per numero di brevetti depositati.
Samsung è cresciuta fino a contare oggi 307.000 di dipendenti in 80 paesi.
Da anni ai primi posti tra fornitori di memorie, chip, schermi LCD, ad oggi mantiene il primato in diverse categorie merceologiche tra cui TV e smartphone ed è il 7° brand a livello mondiale. Leggi di più

Perchè lavorare in SAMSUNG

La nostra visione

INSPIRE THE WORLD, CREATE THE FUTURE

Ispirare il mondo attraverso l'utilizzo di tecnologie e prodotti dal design innovativo in grado di arricchire la vita delle persone e contribuire  ad un futuro socialmente responsabile e sostenibile.

Benefits

Buoni pasto
Buoni pasto
Performance bonus
Performance bonus

Incontra il Team

Opportunità di lavoro



Data apertura: 16-11-2017
Località: Milano

Descrizione :
Provide Technical Support as Technical document, installation doc, software and firmware of the goods for the whole A/C Samsung portfolio (RAC, FJM, CAC, DVM, miniDVM, DVM Chiller, EHS, Accessories, Digital Solution) for either the B2B and B2C channel. Integration with Technical Support people and:

- Service network

- Sales Agencies

- Sales Division Colleagues

- Dealers

- Installers

- Customers

- Field Trainers

Key Areas:

- Technical Support to Service network by phone, e-mail, on the field

- Technical Support to Call Center agents

- Technical Support to Dealers, Installers, Customers, Field Trainers, Sales Division Colleagues by phone, e-mail, on the field

- Pending monitor and countermeasure to have 0 pending over 5 days

- Check of technical returns

- Concealed damage management (old transport damage process) by Smart

- Check issue raised by Call Center regarding ASCs coverage and countermeasure

- Sample / IDU&ODU SAP surveillance (in customer; in warehouse)

- Assign the commissioning for the System Air Con by Smart tool

- Check and prepare list of the payment for the commissioning

- Create the approval as for the guideline and approval path for the cost out of the warranty bill

- Support Service Center to unlock user for the Samsung SVC tool

- Support Service Center during the warranty bill error

- Check and prepare the electronic sheet for the extra into warranty bill

- Distribution of the Technical Note issued by HQ and Subsidiary to the network

- Maintenance of the info as phone, e-mail etc of the Service network

Qualifications/Requirements:

University degree three years (Mechanical, Electro technical, or Electronics study)

Good knowledge of technical English and window office pack

Attitude to work by objective and as a Team


Stack tecnologico

Backbone.js Backbone.js
Underscore Underscore
Handlebars.js Handlebars.js