2 posizioni aperte

Milan

Settore

Consumer Electronics

Anno di fondazione

1991

SAMSUNG

Milan

La nostra storia

Fondata nel 1969 a Suwon in Corea, Samsung Electronics è una società leader globale nei settori dei semiconduttori, delle telecomunicazioni, e delle tecnologie di convergenza digitale, ed è la seconda società al mondo per numero di brevetti depositati.
Samsung è cresciuta fino a contare oggi 307.000 di dipendenti in 80 paesi.
Da anni ai primi posti tra fornitori di memorie, chip, schermi LCD, ad oggi mantiene il primato in diverse categorie merceologiche tra cui TV e smartphone ed è il 7° brand a livello mondiale.
Riconosciuta come leader di settore, Samsung vanta 34 centri di ricerca e sviluppo mondiale e ogni anno investe circa il 6% del proprio fatturato in attività di ricerca e sviluppo.

La nostra visione

INSPIRE THE WORLD, CREATE THE FUTURE

Ispirare il mondo attraverso l'utilizzo di tecnologie e prodotti dal design innovativo in grado di arricchire la vita delle persone e contribuire  ad un futuro socialmente responsabile e sostenibile.

Benefits

Buoni pasto
Buoni pasto
Performance bonus
Performance bonus

Incontra il Team

Opportunità di lavoro



Data apertura: 16-11-2017
Località: Milano

Descrizione :
Provide Technical Support as Technical document, installation doc, software and firmware of the goods for the whole A/C Samsung portfolio (RAC, FJM, CAC, DVM, miniDVM, DVM Chiller, EHS, Accessories, Digital Solution) for either the B2B and B2C channel. Integration with Technical Support people and:

- Service network

- Sales Agencies

- Sales Division Colleagues

- Dealers

- Installers

- Customers

- Field Trainers

Key Areas:

- Technical Support to Service network by phone, e-mail, on the field

- Technical Support to Call Center agents

- Technical Support to Dealers, Installers, Customers, Field Trainers, Sales Division Colleagues by phone, e-mail, on the field

- Pending monitor and countermeasure to have 0 pending over 5 days

- Check of technical returns

- Concealed damage management (old transport damage process) by Smart

- Check issue raised by Call Center regarding ASCs coverage and countermeasure

- Sample / IDU&ODU SAP surveillance (in customer; in warehouse)

- Assign the commissioning for the System Air Con by Smart tool

- Check and prepare list of the payment for the commissioning

- Create the approval as for the guideline and approval path for the cost out of the warranty bill

- Support Service Center to unlock user for the Samsung SVC tool

- Support Service Center during the warranty bill error

- Check and prepare the electronic sheet for the extra into warranty bill

- Distribution of the Technical Note issued by HQ and Subsidiary to the network

- Maintenance of the info as phone, e-mail etc of the Service network

Qualifications/Requirements:

University degree three years (Mechanical, Electro technical, or Electronics study)

Good knowledge of technical English and window office pack

Attitude to work by objective and as a Team


Project Support Intern

Data apertura: 31-08-2017
Località: Milano

Descrizione :
Provide support to P&S team, partners, developers and other divisions about Samsung applications and solutions by performing feasibility studies, co-organizing events, live demos and trainings to share and improve the Samsung convergence experience.
Support  the Project leader  in the coordination of the activities of projects,  in order to successfully achieve the project delivery. Certify the solutions to be delivered on Samsung devices ensuring compliance with the Samsung quality standards.

Key Responsibilities:

•    Scouting and evaluation of third party solutions to be integrated within SAMSUNG products and solutions; work closely and collaboratively with partners to devise effective solutions based on market needs
•    Support to the management of vertical and horizontal solutions that add value to Samsung products    
•    Presenting proposals to customers alongside members of the sales and marketing team.
•    Support the management of projects from a technical point of view for strategic B2B and B2B2C bids.
•    Supporting partners during implementation phase of the projects.
•    Support to the coordination and organization of demand generation activities like trade shows, company events or customer workshops.

Qualifications/Requirements:
Educational Background : Masters / Bachelor in TLC / IT Engineering;
Professional Background: 1/3 years exp in TLC / IT  Product Testing / Project Management will be considered as a plus.
Computer Knowledge: Very good MS Office tool required. Basic knowledge of Java, HTML5, JavaScript will be considered as a plus.
Language Knowledge: good written English; good spoken English.
Travel  required: Domestic and international transfers may occur.
Others :  Problem solving skills, good teamwork, high accuracy in performing tasks

Perchè lavorare in SAMSUNG