Descrizione
Provide Technical Support as Technical document, installation doc, software and firmware of the goods for the whole A/C Samsung portfolio (RAC, FJM, CAC, DVM, miniDVM, DVM Chiller, EHS, Accessories, Digital Solution) for either the B2B and B2C channel. Integration with Technical Support people and:- Service network
- Sales Agencies
- Sales Division Colleagues
- Dealers
- Installers
- Customers
- Field Trainers
Key Areas:
- Technical Support to Service network by phone, e-mail, on the field
- Technical Support to Call Center agents
- Technical Support to Dealers, Installers, Customers, Field Trainers, Sales Division Colleagues by phone, e-mail, on the field
- Pending monitor and countermeasure to have 0 pending over 5 days
- Check of technical returns
- Concealed damage management (old transport damage process) by Smart
- Check issue raised by Call Center regarding ASCs coverage and countermeasure
- Sample / IDU&ODU SAP surveillance (in customer; in warehouse)
- Assign the commissioning for the System Air Con by Smart tool
- Check and prepare list of the payment for the commissioning
- Create the approval as for the guideline and approval path for the cost out of the warranty bill
- Support Service Center to unlock user for the Samsung SVC tool
- Support Service Center during the warranty bill error
- Check and prepare the electronic sheet for the extra into warranty bill
- Distribution of the Technical Note issued by HQ and Subsidiary to the network
- Maintenance of the info as phone, e-mail etc of the Service network
Qualifications/Requirements:
University degree three years (Mechanical, Electro technical, or Electronics study)
Good knowledge of technical English and window office pack
Attitude to work by objective and as a Team
Benefit
Buoni pasto
