Satispay logo Satispay

Data Entry & Customer Care Internship

Creata il 25-01-2019
Location Milan

Descrizione

Personal characteristics of the candidate

We are looking for smart and highly motivated people that share our mission, our values and our view of the business. We need people who love to work in a dynamic, innovative and constantly evolving workplace.

Our Data entry & Customer Care team is at the heart of Satispay: we are committed to onboarding our customers promptly as possible and handle customers' problems and concerns with competence and patience. Our aim is to assure customers satisfaction and make them truly delighted by our service.

If you are passionate, ready to work long hours and if you have a relentless desire to learn, then come join us! You’ll be in great company.


Our ideal candidate will have:

• excellent interpersonal and communication skills and thrives working in teams

• good IT skills including spreadsheets

• detail-oriented mindset

• ability to work in fast-paced environments and to remain calm under pressure

• knowledge of KYC/AML regulations as an advantage

• customer support experience as an advantage

• fluent spoken and written Italian and English

• willingness to perform shift-work during the weekend


The chosen candidate will become part of the Data entry & Customer Care team and, in particular, carry out the following activities

• onboarding hundreds customers per day following strict internal procedures to meet KYC/AML needs

• handle customers' complaints, providing appropriate solutions and alternatives within the time limits

• manage large amounts of incoming emails/customers' requests, with empathy and patience

• make outbound calls when needed

• combining information from multiple sources, using spreadsheets and customer care IT tools

• communicate with all involved parts of the process to complete and improve procedures


Logistics & Salary

The role is based in our HQ in Milan.

We offer a 6 months paid Internship, aimed at the possibility of offering you a job with long-term prospects.

POSIZIONE CHIUSA Candidati ora

Video