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Technical Account Specialist

Creata il 07-02-2022
Location Milan

Descrizione

Scalapay is transforming the way people buy online and in-store, empowering merchants to give their customers magical experiences. With over 4,000 retailers in fashion, beauty, homeware & travel trusting us (Moschino, Decathlon, Calzedonia, Nike, Shein to name a few), we have more than 1M+ customers using Scalapay today across Europe. 
 
Following a 497M$ series B in February 2022 led by Tencent and Willoughby Capital, we are now a unicorn With this in mind, our teams are growing fast: we’re looking for extraordinary talents to come join the adventure and help us shape and sell the future of ecommerce payments & checkout products. 
 
Working with us means a day-to-day where things go very fast, where you get the opportunity to lead exciting & challenging projects, and be part of team driven by 4 values: #createmagic #staycurious #beimpactful #playasateam. We’re proud of being one of the top 10 startups to work for according to LinkedIn, and 2021’s Startup of the Year in Italy.
 
This is where your magic happens. If you love it, Scalapay it
THE MISSION
Tommaso, our Product Manager for Magic, is looking for a Technical Account Specialist to support him and the Magic team.
You will:
•Work with Customer Success and Sales for ad-hoc reporting requests
•Assist the Support team with Consultative Support or Proactive Service requests as needed (ex. query audits, ticket reviews, schema reviews, etc...)
•Review technical customer interactions at a high level, specifically looking for ways to provide additional customer value
•Identify areas of value and opportunities to provide recommendations that will aid in contract renewals
•Handle ad hoc calls and requests from customers that may require additional technical assistance (technical and non-technical)
•Manage the occasional technical escalation to assist with finding a resolution
•Order sanity checks to support CS in further investigations related to user complaints 
Who We Are Looking For
•Be analytical with the ability to create meaningful reports and recommendations
•Attention to detail
•Experience working in an SLA driven environment
•Operational and customer-focused mindset
•Strong grasp of written and verbal English
•Ability to work well across teams and communicate effectively both internally and with customers
•Ability to work independently or as part of a team as needed
•Communicates clearly and professionally to convey confidence even when under pressure
•Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity
•Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
•Enthused to expand your skillset with new technologies as the industry continues to evolve
•Availability to travel for the occasional team meeting, conference and customer visit
Nice to have
•Experience with Trevor, Jira, Stripe and/or Datadog
•Past experience in a start-up environment
What We Can Offer You
•An attractive package including equity, based on your skills and experience
•A stimulating and international working environment with big challenges to be met every day
•The opportunity to showcase your skills, to shine, grow and develop
•The opportunity to join a fast-growing start-up: we’ve just raised a 497M$ series B, the future is bright!
RECRUITMENT PROCESS
•A first interview with Gaia from the People Team
•An interview with Tommaso to deep dive into your experiences and better understand your motivation
•A Case Study to do at home and debrief with Tommaso to assess your skill set
•A Meet The Team session where you’ll get to meet different people at Scalapay and see if you’ll fit into our culture
 
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
POSIZIONE CHIUSA Candidati ora

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