Descrizione
Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of independent and geo-localised couriers. Thanks to our business-to-business (B2B) apps, we empower thousands of retailers and e-merchants across Europe by providing same-day delivery, next-day delivery and return solutions. We work across multiple verticals such as food / restaurants, grocery, retail, fashion, sport, pharma and pure-players to enable smarter and more sustainable transportation models.
Our mission: “Logistics for a sustainable world”: https://youtu.be/GqqXW9FhOAU.
We are operating in 100+ cities in France, Spain, the UK and Poland, with 400 employees and 40+ nationalities in 4 offices: Paris (HQ), Barcelona, Madrid, London and remote.
We help 2,000+ clients including Carrefour, ALSEA, Sushi Shop, Pasteleria Mallorca, Edenred, Ametller Origen, Ulabox, Rodilla, Veritas, Condis, Burger King, Zalando, Auchan, Nike, Monoprix, IKEA, Decathlon, Mcdonald’s, Franprix, Just Eat, Frichti, Leroy Merlin, The Kooples, and the Spanish market keeps growing rapidly!
We are looking to hire a Junior Technical Account Manager at Stuart Paris who will take care of key Spanish and French clients in Food, Grocery and Retail industries and help them understand our platforms and solutions, participate in pre-sales meetings, be mainly involved in solving tech requests and respond to integration challenges, alongside the Sales, Account Management and Product teams.
This person needs to be empathetic, solutions-oriented, open-minded, and a strong team player. If you are willing to learn and grow with us, we offer great career opportunities as we grow rapidly!
You will report directly to our Senior CSE Paul Caillau in Paris and work within an international Solutions team working from Paris, Barcelona and London. Please check out our Engineering Blog here: https://medium.com/stuart-engineering.
Responsibilities- Being the main point of contact for Spanish and French clients
- Helping SP-FR clients through the process of integrating with our platform
- Advising all clients on last-mile delivery use-cases
- Investigating issues identified by the clients, sharing advices and recommendations to clients and/or internally
- Sharing technical knowledge during pre-sales meetings to support the Sales team
- Gathering client needs and sharing feedback internally in order to constantly improve client experience
- Documenting new integrations and participating in improving (or creating new!) internal processes
- Working closely with the French and Spanish teams
Requirements
- Technical academic background (Computer Science / Engineering...) or 1st successful experience in IT
- Ability to explain complex technical issues to technical and non-technical audiences
- Proactive, real problem-solver and detail-oriented
- Passionate about improving communication processes and relationships with clients
- Skills in troubleshooting, curiosity to learn
- Strong empathy, with a natural desire to help
- Fluent in French, Spanish and English
- Experience in logistics / tech environment
- Permanent
Benefits
- International environment
- Good work-life balance: work-from-home / remote options, flexible hours, extra days leave
- Meal vouchers - Tickets restaurant LunchR (13 € per day)
- Monthly gym allowance to use in any gym or for any sport class (40 € per month)
- Excellent private healthcare Alan
- 100% Reimbursement of Navigo (public transport)
- Learning and training opportunities
- Tangible career development possibilities as we grow strong
- After-works, Team-Buildings, annual company offsite – Ibiza in 2019!
After reading all this, just a few last but important words: we want you to take on a role you love and we want you to come to a place you’re proud of and happy to work everyday.
If this sounds like you - please apply! We would love to hear from you.
“Logistics for a sustainable world.” That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability.
Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geo-localised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers’ demands.
We launched in 2015 with a big vision and a handful of clients. 5 years later couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, e-commerce, grocery and food.
Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
