Customer Verification Specialist with English/ Czech/ Slovak/ Finnish/ Swedish

Descrizione

Our SumUp office in Sofia is now hiring for the position of Customer Verification Specialist with English/ Czech/ Slovak/ Finnish/ Swedish.

TASKS

• Communicate with newly-registered customers via email
• Review and verify customers’ registration documents
• Ensure first-class customer service by resolving of varying levels of customer queries in a timely and efficient manner
• Identify and report trends in customer queries to senior staff
• Liaise with both internal and external parties in the resolution of escalated customer queries
• Follow best practices and company policies and procedures.
• Identify changes which can improve efficiency and customer experience
• Be equally comfortable working on your own and as part of a team

Requirements

• Excellent command of English/ Czech and Slovak/ Finnish/ Swedish
• Excellent communication and interpersonal skills
• Strong team player and ability to interact with colleagues at all levels
• Strong time management and organisational skills, ability to prioritise own tasks
• Flexibility and openness to change with the ability to react and adapt to changing priorities
• Enthusiastic, dedicated and willing to learn
• Conscientious with a “can-do” attitude and a proactive work ethic
• Previous experience in handling a high volume of email support queries would be an advantage
• Comfortable working with database
• Good computer literacy

Benefits

• An amazing team and work environment, that works with passion and purpose to achieve incredible results
• Flexible working times
• Short decision-making channels with flat hierarchies in a “non-call-center atmosphere”
• Challenging tasks in an international environment
• Additional health insurance
• 23 days paid vacation
• Performance bonuses

If you want to know what it’s like to work at SumUp, check out our careers page at https://sumup.com/careers.

We are looking forward to receiving your application!

About us

SumUp is the leading mobile point-of-sale (mPOS) company in Europe and is set to revolutionize the global payments market. With SumUp, merchants can accept credit and debit cards using their smartphones or tablets in a simple, secure and cost-efficient way. SumUp's mobile card acceptance solution is built on proprietary end-to-end EMV payment gateway technology, terminal hardware and mobile applications.

The company is authorized as a Payment Institution by the Financial Conduct Authority (FCA) and is Europay, MasterCard, and Visa (EMV) and PCI-DSS certified, ensuring that payments are processed in accordance with the highest security standards. SumUp is backed by American Express, BBVA Ventures, Groupon and other renowned venture capital investors.Launched in August 2012, SumUp has expanded into 31 countries, including the UK, Germany and Brazil and is set to continue its global expansion. It has an international and diverse office culture and with major offices in London, Berlin, Sofia and São Paulo.