Descrizione
- Develop and build strong teams
- Help your team members find their path in TransferWise and set them up for success
- Help set and report against monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company
- Work closely with other Customer Support teams across the world, and the TransferWise product teams to identify ways to improve customer support experience while reducing customer contacts through product changes
- Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams
- Help your team focus on why they’re doing what they’re doing, and make sure they can see how their work helps to bring us closer to our mission
- Build the team’s culture by living our values on a daily basis.
- Singaporean or Permanent Resident (please note we cannot sponsor Visas for this role)
- Leading experience in Customer Service, or customer-facing Operations team
- Passion for customer experience, technology, leading people and teams
- Ability to multi-task and take responsibility in challenging situations as well as ability to manage, delegate and oversee cross-team projects
- Ability to dive into numbers to support process improvements, prioritization and forecasting
- Proven track record of taking individual ownership and responsibilities beyond your main daily duties as well as being a great team-player
- Great cross team communication and listening skills
- Competitive salary
- 4 weeks paid holiday per annum
- An annual, all-expenses-paid company trip, SummerDays (with Covid-19, we have currently paused all travel)
- Regular teams events
- Catered Friday Lunch + breakfast in the office
- Health benefits
- Paid sabbatical leave of 6 weeks after 4 years at TransferWise, on top of annual leave**TransferWise employees are currently all working remotely due to the global Covid-19 pandemic. As a result, our new joiners will onboard and start working for us from the safety of their own home too.
- Why do you want to join TransferWise?
- What makes you the best candidate for the role?
- How do you imagine the role and what in your past experience has best prepared you for this?
- Are you an awesome people lead or a data-driven operational person, and why?
- Provide a few examples of where you have led the implementation of a project, process change, or an initiative.
- Do you have any feedback about TransferWise web service or app?
- Tell us a cool story about you :)
Please note we won’t be able to provide visa sponsorship for this position
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.
And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.