Global Head of KYC Operations

Descrizione

Due to significant growth, we’re looking for a Global Head of KYC Operations to join our growing team in Budapest or Tallinn. In this unique and newly created role, you will drive a global strategy focusing on efficiency and automation, that will help millions more potential customers save money by using TransferWise.

Your mission:

• Build and develop a robust and compliant customer on-boarding program.
• Lead the design of the vision and strategy, in making the process faster, easier and cheaper with a clear customer focus.
• Build and develop a people strategy that allows execution upon the vision - cross functions and locations.
• Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control.
• Set KPI’s and developmental objectives across the current team of 184 people (6 regional teams across 4 offices) and growing
• Utilise data and user research to optimise our on-boarding experience and transform how we currently fight financial crime and fulfil regulatory obligations.
• Oversee team budgets and high level reporting.

 This role will give you the opportunity to:

• Develop in-depth knowledge of TransferWise’s customers and products and how we are achieving Money Without Borders.
• You’ll have a big part in defining the vision and also making it happen.
• Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen.
• Inspire teams with your ideas, knowledge and self-starting attitude.

A bit about you:

• You have great communication skills.
• You have in depth understanding of AML/CTF legislation and regulations and their commercial and customer impact.
• You’re data-driven, with a head for numbers, you know how to prioritise the impact you have on our customers through KPIs (we want to see examples of how you’ve moved metrics before).
• You’re customer-focused at heart. At TransferWise our customers always come first, so you’ll be passionate about making a real difference to their lives.
• You can continuously reshape organisational best practices to provide the highest levels of customer satisfaction.
• You naturally see ways to optimise and work efficiently.
• You can guide the thinking towards automation and outsourcing, where required.
• You can define the problem, set SLAs accountability, utilise tools and processes.
• You can set hiring strategies and further build, grow and hire leads.
• You can balance a regional vs global strategy.
• You're able to travel and meet your teams in the US, UK, Estonia and Singapore as well as meet various partners and organisations when needed. 

Some extra skills that would be awesome:

• It would be great if you have built operational teams that have enabled a business to grow rapidly. 
• You have worked in a highly regulated industry.
• You have worked with product teams to prioritize cross functional projects, that drive efficiency and scaling of manual work.

 Some of your benefits:

•  You’ll receive a competitive package including generous stock options, amongst other benefits.

 A bit about TransferWise:Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.Our People:At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.How we work:At TransferWise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

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