Trustpilot logo Trustpilot

Implementation Manager

Creata il 27-06-2019
Location Denver, CO

Descrizione

At Trustpilot, we're one of the world's most powerful online review platforms. Originally founded in Denmark, our mission is to inspire ever-improving experiences for consumers and we are currently searching for am Implementation Manager to join our team in Denver.


About the Role


The Implementation Manager is tasked with ensuring that every Trustpilot customer has an ideal onboarding experience by facilitating a smooth transition from Sales to Customer Success. 


The Implement Manager provides proactive technical support and guidance throughout the lifecycle of a customers subscription with Trustpilot. The Implementation team is a client’s first impression of what it’s like to be a Trustpilot customer, as well as their first experience working with the Trustpilot Customer Success team, so it is mission-critical that this interaction is positive, efficient, and demonstrates the team’s above-and-beyond mentality.


Core Responsibilities 


  • Ensures small and medium sized customers experience a smooth handover from Sales to Customer Success by providing a comprehensive walk-through of the Trustpilot platform, troubleshooting various integration options and providing overall guidance throughout the technical setup of our product
  • Provides product and best practice training, as well as technical and ad-hoc support to new and existing customers 
  • Supports our Customer Success team and Sales team on pre and post-sale activities including our Free Trial program 
  • Successfully integrate around 20-30 new clients per month by ensuring that each customer integration is set-up to maximize the value of our product
  • Work with our Product Managers to ensure continuous improvement of our product adoption efforts; regularly work alongside the Sales, Marketing, Support, and Account Management teams
  • Reports to the Manager of the Implementation Team 

About You


  • 4 year degree required 
  • 2-4 years of Customer Support experience in the technology or marketing verticals
  • Comfortable learning new technology/systems quickly and efficiently
  • A command of HTML/CSS 
  • Skilled in Javascript, Python or other scripting languages; REST API experience preferred
  • A basic understanding of e-commerce and digital-marketing
  • Excellent time management skills; ability to independently stay organized under a large workload while also building customer relationships 
  • Proactive and seeks opportunities to learn and improve existing processes
  • Fearless in calling customers to support them and their adoption of Trustpilot Tools
  • Thrives in a performance-oriented environment

We Offer:


  • The opportunity to be a key player at a rapidly expanding global technology company
  • Competitive base salary plus bonuses
  • Full benefits & 401k
  • Paid family leave
  • Free lunch Fridays and bagel Mondays
  • Cold brew on tap
  • Office wide ski days and charity events
  • Chance to win a spot at President’s Club vacation trips - our next one is in Italy this fall!

Check out our office on Built In Colorado!


Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing close to 300,000 businesses with TrustScores based on more than 64 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany, Australia and Lithuania. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback


Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Benefit

Stock options

Stock option...

Snack illimitati, colazione gratuita e il pranzo è fornito una volta alla settimana

Snack illimi...

Eventi trimestrali

Eventi trime...

Pacchetto di benvenuto per i nuovi assunti

Pacchetto di...

POSIZIONE CHIUSA Candidati ora

Video