Beschreibung
Why join us?
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.
What you will directly contribute to:
- Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Answering to member messages in a timely manner
- Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
- Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the Spanish community
- Gathering members' feedback and communicating it to the Tech Team
- Reporting into the Associate Manager
- Improving the overall member experience
For this position, you will be working mostly remotely from home and some hours in the office in Paris.