Beschreibung
Your Role
- You assume responsibility for the implementation, development and improvement of banking procedures within the N26 ecosystem as well as the operational readiness for new products
- You understand retail banking tools and processes and are keen on simplifying the existing process flows and optimizing them through automation, always keeping in mind their scalability
- Beginning with your first day, you assume responsibility for ongoing procedural topics in relation to our banking platform that you complete precisely, flawlessly and diligently
- You analyse data to gain a deeper understanding of the products under your responsibility with the view to monitor their performance and keep track of SLA’s with existing and potential partners
- You act as the interface between our banking and business development teams
- You are responsible to manage and maintain the relationships to our partners
- You will mentor, coach, and inspire a highly talented team
- You already gained at least 7 years retail banking experience (ideally in direct banking) with a proven track record on operational excellence and/or process automation
- You have successfully completed a banking apprenticeship or hold a university degree in business studies (with major in Banking & Finance) or a related field
- You possess deep knowledge of some of the following banking processes:
- Claims & insolvency
- Dunning & collection
- Payment investigation
- Chargebacks
- You have a good understanding of German / European Banking laws, standard banking requirements as well as banking IT-Systems
- You have already proven your ability to hire, develop and retain top talent
- You enjoy implementing and optimising complex processes as the foundation of your work
- Project management is your strength and you enjoy interacting with various stakeholders
- You have a hands-on mentality and an execution-focused work ethic
- You operate well under stress, even faced with tight timelines for ambitious deliverables
- Ideally, you have some international experience (study or work abroad) and thrive in a multicultural environment
- You have excellent German and English language skills
- High degree of autonomy
- Crucial role in a highly motivated, talented team
- Your choice of a new Mac or Windows laptop
- Flat hierarchy and open communication
- Newly designed office in Berlin-Mitte
- A stack of the most modern technologies
- Probably the best cup of coffee in the neighbourhood
Sound good? Send us your application online, and we’ll get back to you soon.