Customer Care Agent UK (m/f)

Description

• Contact person for the Lesara customers via telephone or E-mail 
• Customer service and care for questions regarding products, shipment and returns, payment as well as customer complaints
• Receive, answer and when necessary forward support inquiries per telephone or Mail
• Independent complaint processing and answering
• Maintain customer and master data in CRM System
• Additional tasks in the department of customer service and care

• Previous work experience in customer service, ideally experience with the tools Zendesk and Magento
• Team player, good communication, service-orientated
• High social competence
• English on a native-speaker level (German a plus!)
• Proactive work style, excited, and the desire to ‘move’ something
• Flexible and highly motivated 

• A chance to re-define e-commerce fashion with a data-driven approach 
• Extreme growth potential and array of entrepreneurial insights within a thriving startup  
• The freedom to innovate: have an idea how to improve something? Go for it & own it 
• A world-class team: We don’t just work together, we truly care about each other and seek tobring out the best in each other every day