Customer Care Executive (m/f) - MY
Beschreibung
Responsibilities:
- Ensure the highest possible quality of customer service for our hungry customers
- Process order and manage relationship with hundreds of restaurants
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvement
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
- Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)
Requirements:
- Speak ENGLISH fluently
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 12 Full-Time position(s) available.
- Good communication skills
- Reliable and responsible in completing task
- Abel to work shifts, weekends and Public holidays
- Fast Learner
- Team player
- Willing to take on additional task
- Punctual, Motivated
- We pay additional RM100 for Mandrin speaking candidates
- Fresh graduate are encourage to apply