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Care - Supplier Experience Specialist

Creata il 19-04-2024


About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

We are looking for a passionate and task driven individual to join us as a Supplier Experience Specialist. You will be working with our local sales team in driving growth in our global business and ensuring continued success of our diverse supplier network.

This team is part of the Care department at the company and the position is based in Berlin.

You will:
  • Support the local sales team across 14 offices and their supply partners in daily operations
  • Work closely with international stakeholders from content, connectivity, product and finance teams to troubleshoot and resolve supply operations related issues and challenges
  • Become an expert on internal systems and processes
  • Lead internal process improvement project
  • Work closely with our BPO team making sure they are trained and educated on our processes and tools 
  • Handle other tasks such as; supporting new product creation on our platform, updating availability, pricing and content for managed products, answering escalated partner emails and questions.
Who you are
  • Excellent written and verbal communication skills in English
  • 2-4 years of prior work experience
  • You thrive in a task and process led atmosphere with a strong attention to detail
  • You are personable, approachable and collaborative
  • You are a talented communicator (both written and verbal)
  • You enjoy data analysis and are comfortable with jira, excel and CRM tools
  • You are a self-starter and you enjoy solving problems and improving processes
  • You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Business Partners and internal stakeholders
  • You understand the value of effective time management and prioritization in day to day tasks
  • Travel, Tour & Activity industry experience is a plus
How we set you up for success:
  • Invest in your development with an annual personal growth budget
  • Enjoy flexibility with a hybrid work-from-home and telecommuting policy
  • Save on transportation costs with discounted public transportation tickets
  • Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to



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