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Head of Global Bus Operations

Paris

Vacancy opened 01-07-2019

Description

Company Description

BlaBlaCar’s vision is to bring fairness, freedom and fraternity to the world of travel.

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network. 

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, and since 2018  a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too! 

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience. 

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven. 

Job Description

Why join us?

BlaBlaCar is launching a new business line that is set to fuel tremendous growth for the company.

As Head of Global Bus Operations, you will have the unique opportunity to contribute to building a new vertical at BlaBlaCar. We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.

Your mission is to manage and coordinate bus operations across all markets. In this role you will grow your skills in operations excellence, crisis management, communication and team management.  You will manage a team in charge of Safety & Quality, Traffic control and Ground experience. You will have close interactions with our local teams (Country managers, Bus Operations Managers, Bus partners …) and central team.

As such, the role requires a strong commitment, humility, organisation and inter-personal skills.

What you will directly contribute to: 

  • Management and coordination of bus operations : managing bus stops, quality and security process, presence in hubs, customer experience

  • Be the central point of contact for our local Operational teams regarding the operational business

  • Manage a team of bus operation specialists

  • Define and implement our operations excellence (safety & quality standards, audits, customer satisfaction, ect)

  • Ability to manage complexity on the ground

  • Ability to manage relationships with external stakeholders

Qualifications

What you will need to be successful

  • 15+ years of experience in bus transport operations

  • Robust, ability to deal with complex situations on the ground

  • Be humble, structured, organized, rational and a relentless doer

  • Strong communication and interpersonal skills

  • Operational agility and solution-driven mindset

  • Fluent in English, good level of German is a plus

  • Owner of a driver’s licence and willingness to travel

Additional Information

A few practical details about the role

  • Start: As soon as you are ready!

  • Location: Paris

  • Contract: Permanent contract and Fixed-term contract

  • Compensation: Competitive package based on experience

What we offer all of our employees:

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too. 

  • A strong “Fun & Serious” company culture  

  • An international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw)

  • State-of-the-art office spaces, in a great location

And some other great perks!

  •  Free carpooling to live our value “Be The Member”. 

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)

  • A start-up spirit grounded in agility & teamwork 

  • Challenging career opportunities in a high-growth and fast-paced environment 

  • Bi-Weekly team-all BlaBlaTalks to learn from each other

  • Weekly Tech Demos, so that we’re all up to date with where our product stands

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and and any relevant content that you'd like to share, explaining why you'd like to join.

Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 3 weeks. If your application and profile fit our requirements, we will invite you for a series of interviews.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend

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