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Team Lead Customer Service (m/f/d)

Berlin

Vacancy opened 05-12-2018

Customer Service
Marketing
Optimization
Quality assurance

Description

• You are responsible for the operational management of the day-to-day business with a focus on 3rd Level, Social Media as well as legal requests and the professional leadership of employees (You will be leading the highly skilled team of 3rd line support)
• You motivate and support your team in the achievement of goals and you foster the motivation and team development
• You ensure a good and close cooperation with the internal interfaces of customer services (Press, operations control, quality assurance, marketing, network planning) as well as our external service providers
• Together with your team, you work out new solutions and are responsible for the ongoing development of internal processes and the optimization of the service level
• You are responsible for the employee und budget planning
• You are responsible for the implementation and successful use of new IT solutions for various tasks
• You are a member of the customer service on-call team and involved in the handling of all relevant tasks in an emergency
• You are responsible for setting up an emergency after-care process and its implementation as well as successful realization
• As an expert, you take over projects as part of the further development of FlixBus customer service • Several years of experience in the field of customer service or other customer-oriented services
• Ability and willingness to lead, develop and promote a team
• Strong communication skills and assertiveness in working with the entire customer service team and key interfaces
• Affinity and enthusiasm for new technologies, to be able to offer a meaningful and contemporary channel mix
• Flexibility and being able to keep cool under pressure
• Customer-oriented thinking and acting as well as problem solving ability
• Full professional proficiency in English and German; every other foreign language (Italian and French) will be considered a plus
• Flexibility and willingness to work shifts 24/7

common.workspaces

Benefits

After work drinks
After work drinks
Anniversary gift
Anniversary gift
Employee referral bonus
Employee referral bonus
Free bus rides
Free bus rides
Health insurance
Health insurance
Maternity/paternity leave
Maternity/paternity leave
Mobile language course
Mobile language course
Paid sick days
Paid sick days
Performance bonus
Performance bonus
Regular team events
Regular team events
Relocation support
Relocation support
Table football
Table football

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