Guest Relations Coordinator New York

Description

Our Ground Operations teams are the GetYourGuide in destination specialists. They know the best ways to explore our most popular attractions and are always easily accessible to our customers!

Responsibilities 

• Welcome and greet customers at our meeting points
• Be the main point of contact for all queries and special requests
• Provide our customers with a wide range of information on itineraries, destinations and culture
• Understand the customer's needs and recommend the best GetYourGuide products available to enjoy their visit
• Check GetYourGuide vouchers and additional documentation as required
• Organise entry to attractions, transport when needed and assist with queues
• Gather feedback from our customers and filter it down to the whole GetYourGuide team

Your Profile

• You have worked in an operations or customer service focused role
• You have no problem being on your feet all day regardless of the weather!
• You have a passion for the arts, entertainment, monuments and the tourism industry
• Excellent command of English and two other European languages is a must
• Excellent and natural ability to deal with customers
• Team player, approachable, and solution-oriented

We Offer

• You are granted full ownership and responsibility from day one
• You will be an integral part of the company’s scaling and growth
• You will work with an international, creative and dynamic team and discover an environment that truly allows for continuous learning and growth
• We reward hard work and celebrate success
• Enter into a fun, exciting industry and work with one of its technology leaders

You can get in touch with us via , and make sure you check out life at GetYourGuide on our blog.