Customer Support Specialist

Created on 09-05-2019

Location Phoenix

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Description

About Houzz

Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project, connect with over 2.3 million home design professionals and discover products in the Houzz Shop.

About the Role

We’re looking for a driven problem solver who is dedicated to making sure our customers and Customer Support team members are fully supported. We need a self-starter with strong leadership skills who can quickly solve problems. This job will be based in Tempe and report to a Customer Support Manager.

What You'll Do

Efficiently resolve Customer Support inquiries via multiple communication channels, including inbound phone, email and chat support inquiries

Meet average handle time, customer satisfaction, schedule adherence and additional objectives as provided

Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies

Perform various tasks in support of company initiatives and goals

Contribute to a positive work environment and embody the Houzz culture

At a Minimum, We'd Like You to Have

One year of customer service experience in a contact center environment or two years of customer service experience in a retail or servicing environment

The ability to work effectively in a fast paced environment

Expertise in problem solving

A detail and task-oriented mindset

Ideally, You'll Also Have

Tech-savviness

Excellent written and verbal communication skills

A team-oriented mindset