Debt Collections & Recoveries Specialist

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've made finance available to over 50,000 businesses across Europe and lent over £1 billion. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer-focused environment, providing great customer service while maintaining the team’s excellent track record.

Requirements

A typical day for you will be:

• Case handling a fast moving portfolio of over 1000 accounts of which 150+ accounts are in early arrears, with the aim of recovering the payment due or negotiating and adjusting the loan terms to suit debtor circumstances and affordability
• Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
• Building relationships with portfolio clients through regular contact to validate, understand and resolve breaches of agreements
• Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
• Instructing, liaising and monitoring third parties such as debt collection agencies and solicitors to ensure the best outcome is achieved
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Adhering to our company policies and procedures
• Upholding iwoca’s company reputation at all times
• Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

• Proven debt recovery experience, ideally in the commercial/business sector
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Benefits

What’s life like as an iwocan?

We all enjoy:

• A lovely office in the centre of Leeds.
• Two company retreats a year (in places like the French Alps or Spanish seaside)
• A paid volunteering day each year, for you to support your chosen charity

Just for you:

• Medical insurance from Vitality, including discounted gym membership
• Stock options
• Enhanced maternity and shared parental leave
• A workplace nursery tax benefit scheme
• 25 days holiday per year and an extra day off on your birthday
• Extra leave if you want to travel or study
• Special celebrations for anniversaries and long service including sabbatical
• Flexible working
• Cycle-to-work scheme

And to make sure we all keep learning, we offer:

• Company-wide talks with internal and external speakers
• A calendar of meetups we host at our office

We take the coronavirus threat very seriously, so our team is currently working remotely, meaning that all our interviews will be conducted by video. We’re still actively hiring for this position and plan to set new employees up for success by being onboarded and also working remotely.

We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.