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Customer Care Agent Switzerland (m/f)

Berlin Headquarters

Vacancy opened 12-05-2016

Customer Service

Description

Your Tasks:

  • Contact person for Lesara customers via telephone, email or service chat (Live)
  • Answering customer inquiries regarding products, shipment and returns, payment as well as complaints
  • Receive, answer and when necessary forward support inquiries via telephone, email, and service chat (multi-channel)
  • Process and solve customer complaints independently
  • Maintain customer and master data in CRM system
  • Take on additional tasks from the Customer Service department when required

Your Profile:

  • Previous work experience in customer service, ideally with experience in using tools such as Zendesk and Magento
  • Team player with good communication skills and a service-oriented mindset
  • Excellent social skills
  • Business fluent in German and Swiss-German
  • Good knowledge of English
  • A highly motivated individual

What You Can Expect From Us:

  • A chance to re-define e-commerce with a data-driven approach
  • Significant growth potential and an array of entrepreneurial insights within a thriving startup  
  • The freedom to innovate: have an idea how to improve something? Go for it and own it
  • A world-class team: we don’t just work together, we truly care about each other and seek to bring out the best in each other every day

common.workspaces

Benefits

Brand-new Office
Brand-new Office
employee discount
employee discount
Flat hierarchies
Flat hierarchies
Free Water, Coffee, Fruits
Free Water, Coffee, Fruits
Inhouse Gym Room
Inhouse Gym Room
Language lessons
Language lessons
Teamevents
Teamevents

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