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Verification Specialist

Berlin

Vacancy opened 13-02-2019

MS Office
Salesforce

Description


We are The Mobile Bank.Our vision is to build a bank the world loves to use.Technology and design empower everything we do.


N26 is Europe’s first Mobile Bank with a full European banking license. We have 2.3 million customers across 24 markets. Our team of over 700 employees in 3 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $500 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.




Once here you will
  • As a Verification Specialist, take verification video-calls with our future customers.
  • You are the first contact point for new N26 users and in most cases the only face the customers will ever get to see. You will represent N26.
  • After an internal training, you verify the customer's identities and check their ID-documents. With this, you protect the Bank against fraudsters of all kinds and support directly the AML-department of N26.
  • In this role you will also give our customers first information about their new account and the included features.
  • You will ensure with professionalism and kindness, to achieve the happiness of our customers.
What you will bring along
  • You have great communication skills and enjoy having direct contact with customers.
  • Working proficiency in English and either French, German, Spanish or Italian.
  • Friendly energetic personality, genuinely interested in helping people (experience in service industry is a big plus)
  • Goal-oriented mentality and excellent problem-solving skills.
  • Ability to stay calm under pressure.
  • Deep understanding of N26 products, good track-record of / ability to cross-sell.
  • Experienced user of MS Office, Salesforce is a plus.
  • You are reliable and punctual.
What we offer
  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Exciting challenges
  • Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

Sounds good? Send us your application online, and we’ll get back to you soon.


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