Description
Graduate Technical Support Engineer
About the position
Jumpstart your career with an exciting opportunity at Showpad as a Technical Support Engineer! Fresh out of college or starting your professional journey? This is your chance to become a hero for our customers. Embrace the role of being the essential link between our clients and the technological solutions they need. Whether it's tackling technical challenges or advocating for customer needs, your mission is to ensure a seamless support experience.
As part of the Showpad team, you'll not only solve technical issues but also work closely with our engineering wizards to address high-priority concerns. You'll be the voice of our customers within Showpad, ensuring their feedback and needs are always front and center. Collaboration is key, and you'll join forces with our teams in Portland and Chicago to elevate customer concerns and find innovative solutions together.
This role is about growth – both for our customers and for you. You'll have opportunities to expand your technical and communication skills, becoming a vital asset to our support team. Your insights will translate complex customer queries into straightforward, effective solutions.
Key Perks for Recent Graduates and Associates:
- Be a pivotal part of a dynamic, supportive environment where your work truly matters.
- Work alongside and learn from a passionate team spread across Portland, Chicago and Ghent.
- Gain unparalleled experience in troubleshooting and customer advocacy.
- Enhance your technical knowledge and communication prowess, setting a solid foundation for your career.
- Contribute to a culture of innovation and customer-centric solutions.
- At Showpad, we're not just offering a job; we're providing a stepping stone to your future. Join us and shape the way businesses and customers connect through technology.
Technical Support Engineers at Showpad have:
- Full professional English proficiency
- 1 year of previous experience in a customer-facing and/or technical role or proven technical background through field of study
- A customer-centric and a proactive mindset
- An inquisitive and analytical mind
- The ability to operate in a high-velocity organization
- Excellent interpersonal and communication skills (detail-oriented)
- Strong problem-solving skills and ownership
- The hunger to acquire knowledge of web development techniques (HTML/JS/CSS/REST/...)
Bonus points
- Proficiency in any other European language
About Showpad
At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.
Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.
As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine, as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.
What you can expect from Showpad
We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.
Showpad’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
