Description
About Showpad
At Showpad, we empower others to be at their best. As a business, we provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. As an employer, we provide Showpadders with personal development opportunities, motivate them to make a meaningful impact, and always encourage them to bring their authentic selves to work.
Our culture stems from our values which center on achieving maximum impact and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion. We’re a team of good-natured ass-kickers and have been recognized as a top workplace by Built in Chicago and Inc. Magazine.
Founded in 2011, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.
About the position
Here at Showpad, the Services team is responsible for creating mutually beneficial customer partnerships. As a Technical Support Engineer within the Services team, you are the customer’s hero in time of need! A customer’s advocate internally and a Showpad advocate externally. Your forte is to stand by our customers in their more technical requests and ensuring an effortless support experience. You are a contact point between Engineering and the Customer Success team, serving as a gatekeeper to help our engineers stay focused on the right work at the right time.
Key responsibilities as a Technical Support Engineer at Showpad
- Investigate and resolve issues focusing on delivering an effortless support experience
- Work closely with the engineering team to resolve high priority issues
- Work with other Showpad teams to ensure the customer’s voice is heard
- Collaborate with the team in Portland and Chicago to raise awareness on issues and help each other
- Scale up the knowledge (technical, communication skills, etc) of the support team
Experience & skills we are looking for
- Fluency in English is a must, German and/or French is a big plus
- 2 years of previous experience in a customer-facing and/or technical role
- Customer-centric and a proactive mindset
- An inquisitive and analytical mind
- Ability to operate in a high-growth, high-velocity organization
- Excellent interpersonal and communication skills (detail-oriented)
- Strong problem-solving skills, intelligence, and initiative
- Hungry to acquire knowledge of web development techniques (HTML/JS/CSS/REST/...)
- Translate customer questions and issues into compelling solutions.
What you can expect from Showpad
Focus on Impact and Growth
We are building the future in sales and marketing where every salesperson is successful. As an international scale-up, we aim for yearly double-digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment and focus on impact and growth.
