KYC Agent - Japanese or Chinese speaking

Description

Who we are

TransferWise was founded in 2011 with a clear mission: Money without borders - so people and businesses can send and receive any currency effortlessly, whenever, wherever.

The heart of what we do is international money transfer and we’re committed to making it instant, convenient and fair for millions of people, all over the world. We are growing our different products and teams at an exciting pace and we’re looking for the very best to join us on this mission.

What it’s really like to work here

At TransferWise, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.

Each team picks the problems they want to solve, there is no room for micro-management here and no hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over TransferWise.

We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.

As a fast growing FinTech company TransferWise has revolutionised the way we do international money transfers. We are constantly evolving and improving how the service looks and feels to our customers all over the world from the United States to Australia. While doing so we also have to comply with all of the regulatory guidelines and requirements for checking our customers’ identity.

A bit about the job, what you can expect to do

• Checking customer documents and information based on regulatory and partner requirements.
• Onboarding customers who are using TransferWise in different Asian countries (main focus Japan and Hong Kong)  
• Collaborating with and helping other teams and partners on verification related questions.
• Understanding our CDD (Customer Due Diligence) processes and regulatory requirements
• Answering TransferWise due diligence process related queries from customers, partners, and other teams
• Pointing out problems in our processes and helping find solutions for improvements

A bit about you, what we expect from you

• Intermediary level in reading and writing in Japanese (and/or Chinese)
• Flexibility in working hours
• Punctuality, independence, proactive attitude and willingness to get things done
• Ability to multi-task and make decisions in critical situations
• Strong administrative skills and attention to detail
• Taking full responsibility and ownership for your work and related customer queries.
• Following TransferWise quality guidelines and processes.
• Being involved in product and process improvements (highlighting opportunities and following up on their progress)
• Working in a team, supporting colleagues and accepting support from them for the common goal of offering the best service to our customers.
• Successful completion of the on-boarding training program.

NB! Please only apply if you're legally authorised to work in Estonia.