Product Analyst

Description

At TransferWise we’re changing how money moves around the world. We believe sending money from one country to another should be as simple, fast and cheap as sending an email so we’re bringing our passion for honesty, fairness, and technology to the traditionally slow, clunky and unfair old world of money.Today, over 3 million people are sending £2 billion every month with TransferWise, and saving themselves £60 million a month in the process. Our customers trust us to store over £1 billion in their TransferWise accounts, which they’re spending all over the world with the newly launched TransferWise debit MasterCard.Big numbers, but incredibly that’s just 1% of all the money moving around the world. We started TransferWise to rid the world of unfair fees and poor service. It’s a huge task and that’s where you come in.

TransferWise is looking for a Product Analyst

We’re looking for a product analyst to be based in London to support our growing customer base and products. You’ll be embedded in the Comparison team, driven to help our customers understand the international money transfer market. It’s your job to turn the data we’re amassing about our competitors into actionable insights and clearly communicate your findings across the team. It's a cross-functional role, with lots of diverse topics to work on alongside people in various roles and with an emphasis on seeing projects all the way through.

So, what’s the role?

The role is to help us spread the revolution faster by helping us make data-driven decisions to build new features that help people.

You will

• Rigorously assess the available to help drive our decision-making process
• Design and assess our product  A/B test
• Go beyond the numbers, digging deeper into trends and why different market segments choose TransferWise (or why not) through customer interviews and surveys
• Work side-by-side with product, engineering, and customer support to create a strong customer feedback loop and ensuring that your analysis and insights translate into action and a better experience for our customers
• Be able to tell the difference between an insight that is interesting, and one that is useful

Profile

• Experience with product analysis (examples of analysing customer data to inform successful product changes - using SQL, Python etc to do this)
• You have a strong knowledge of statistics and are rigorous in your analysis
• You have the drive to develop your product skills
• Excellent communication skills - you can summarise the complex, and present data visually in a way that makes people say “got it!”
• You live up to the TransferWise values and have a deep knowledge about our product
• You’re a self-starter who’s comfortable working autonomously and with teams located across our offices
• You have solid SQL skills and have Python / R in your toolbox