Public Relations/Communications Coordinator

Description

Hello, we're Trustpilot, a high growth, venture-backed, international startup and the world's fastest growing e-commerce online review platform. We're a hard working crew that's having amazing success with a lot of fun splashed in. We currently have 150+ great employees in our NYC office (600 globally) and we're expanding fast. So read below to find out about this exciting new role and apply if you have what it takes.

Your Role:

We’re looking for a driven, high-energy, eager-to-learn professional with a public relations and communications background to join our team as the Public Relations/Communications Coordinator. The PR/Communications Coordinator will help our team manage day to day PR tasks, such as assisting with media relations (earned media) and researching paid media placement opportunities. Additionally, the coordinator will play a heavy role in online reputation management and community engagement  online, including organic social media. You’ll also have the chance to work directly on a major B2B and B2C advertising campaign focused on digital and OOH strategies. You’re experienced (at least one year in an agency or in-house comms role) and up-to-date with the latest social media trends and have your finger on the pulse of what’s next—whether it’s a new platform or a new strategy. Most of all, you’re committed to quality over quantity and are dedicated to authentic communication with Trustpilot’s followers and customers. You have great instincts when it comes to maintaining and protecting a highly valuable brand image.

You will be reporting to Trustpilot’s Head of Communications - North America.

More about your role and responsibilities

• Responsible for research related to the US earned media plan and paid media plan.
• Assist in Trustpilot’s organic social media strategy and manage relevant postings.
• Build media lists and communicate directly with bloggers, reporters and editors (with supervision).
• Participate in online conversations and analyst relations in order to manage Trustpilot’s reputation.
• Research, apply, and fulfill requirements for Trustpilot to be considered in different company awards.
• Identify relevant PR stories and angles and write pitches, press releases, Q&As, fact sheets and talk-tracks.
• Identify and produce interesting internal stories and videos from the US office that can be shared across our global offices.

Your profile

• 1-2 years of experience in a Communications/PR related role - preferably in an agency environment
• Bachelor's degree in liberal arts, journalism, mass communications or a related field
• Strong written and verbal communications skills
• Exceptional organization and project management skills
• Ability to multitask, prioritize and meet deadlines
• Initiative to ask questions, pick up the phone, speak to the media, take action and think ahead
• Creative, solutions-oriented thinker with the capacity to understand situations from multiple perspectives
• Interest in the technology industry with social media know-how

We Offer:

• The opportunity to be a key player and build your career at a rapidly expanding global technology company
• Full benefits & 401k
• Paid family leave
• Commuter Benefits
• Equity Program
• Free catered lunch every Friday and bagels every Monday
• Office happy hours, ping pong tables, 2 kegerators and a fun office located at in the heart of the Flatiron District
• A fast-paced culture with a “sky's the limit” ambition and attitude.

Check out our office on The Muse!

Application:

So, do you have what it takes? Then submit a brief application and your resume.

About Trustpilot:

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 95,000 businesses with TrustScores based on more than 10 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US and Denmark.

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