53 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, 

Trustpilot aims to set new global standards in consumer to business dialogue. 

 Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. 

 Then in Melbourne, Berlin and Denver.

Now we're growing... and growing! We have over 500 employees, representing 40 different nationalities.


Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Welcome pack for new starters

Meet the Team

Job Opportunities

Vacancy opened 06-02-2017
Location: New York, NY

Job purpose :

Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

Trustpilot is seeking a dynamic and highly analytical Customer Success / Sales Operations Manager to join our international Commercial Operations team working out of our NYC office.  We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales, marketing and customer success teams to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for project managing key initiatives and new process roll outs, analysis and optimization, and managing and enforcing the sales and retention processes.

More about your role and responsibilities:

  • Partner with senior-level stakeholders in our sales and customer success departments to implement new and improved processes and build out support infrastructure
  • Identify and manage project roll outs of new tools to increase the efficiency of our sales and customer success teams
  • Own key weekly, monthly, quarterly operational processes, such as lead management, auto-renewals, and commissions
  • Create and own robust dashboards that measure and track company KPIs
  • Report on results, analyze trends and suggest improvements
  • Your profile

  • Minimum of 2-4 years of experience in an operational role
  • Experience identifying necessary sales process improvements and leading projects to drive change
  • Organized and can juggle working on multiple different projects at once
  • Analytical mindset, passionate working with data, and advanced Excel skills
  • Experience working with Salesforce
  • Detail oriented and very structured
  • An ability to work cross-functionally and influence decision making with senior-level audiences
  • Bachelor’s Degree from a leading College or University
  • Reporting to:
    You will be reporting to the Director of U.S. Commercial Operations

    We offer:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.
  • About Trustpilot

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

    Vacancy opened 29-03-2017
    Location: London

    Job purpose :

    As our Q&C Team Lead - UK Market you will be responsible for the agent operations on the UK Market. You will be based in our London office and will be reporting to Quality & Compliance Manager of Europe. You will: - Be a go-to person for the Agents in the UK market and where needed delegate tasks to team members with a focus on improving our daily operations, incl. handling the unassigned queue.

    Daily Duties

  • Solve escalations and complicated issues regarding reported reviews for the UK market on a daily basis ensuring that the reviews on our site are compliant with our guidelines
  • Responsible for tickets in the UK Market
  • Suggest areas of improvement to support ongoing scalability and alignment
  • Assist with prioritised projects together with the Manager of Europe
  • Participate in relevant quality activities (detect and remove fabricated reviews, assess review templates for identifying signs of incentivising, identify cherry picking) for the UK market on a daily basis
  • When needed, help to back up the team of fellow Quality & Compliance Agents to take care of tickets for other markets
  • Be a Trust Ambassador by building and maintaining relationships with colleagues in other departments, specifically Customer Success, and take initiative in projects aimed at increasing awareness of Trust & Transparency principles, e.g. preparing and running educational sessions about our review guidelines, explaining processes and procedures to other departments (Sales, Customer Success, Support, etc.), sharing success stories, provide feedback to management about upcoming fairs/conferences/trainings, etc
  • Reply to Trustpilot reviews on UK market
  • Mentor role for new employees in Q&C
  • Help maintain macros or other compliance content used in the processes when communicating with our community of users and companies
  • Your profile

  • A minimum of 2 years’ compliance, fraud detection or similar experience
  • Previous experience within a support role or a senior compliance role
  • Advanced understanding of Quality & Compliance operations and processes
  • Excellent written communication skills, and an ability to understand the nuances of communicating with UK businesses and consumers
  • Great stakeholder management, as you will be engaging across departments
  • Able to work independently and juggle multiple tasks at once. A proactive approach to task and issue handling
  • Conflict management skills and an ability to communicate politely in all situations
  • Process oriented and a keen eye for detail
  • Ability to structure and prioritize your time
  • A can-do person who works efficiently and takes pride in answering every case
  • We offer you

  • The chance to be a key part of an exciting international growth journey
  • Great colleagues and a social and energetic working environment
  • Exciting opportunities to challenge yourself and grow professionally
  • Excellent location in central London
  • Competitive salary
  • Free lunches on a Monday, breakfasts every day, snacks, fruit & nuts
  • Vacancy opened 01-03-2017
    Location: Copenhagen

    Job purpose :

    Are you a driven and curious recruiter who enjoys learning about technology, working with brilliant engineers and finding great people?  We are looking for a Technical Recruiter to join our dynamic and international Global Talent team, with our headquarters based in central Copenhagen. Our technology team has aggressive growth plans and we need a superstar tech recruiter to help us meet our goals!

    This position is all about identifying the talent that will create & develop products used by consumers & businesses all over the world.  Innovation, thoroughness and relationship building are the keys to success in this environment and you will need to bring that into your day to day work.

    About the role:

    In this position, you will team up with our current Technical Recruiter to be responsible for leading the full recruitment cycle for all our global technical roles.  Our culture is based on teamwork, craftsmanship and quality results. We give our employees a lot of freedom and expect people to be self-motivated, working smart and have a winning mentality.

    You will be identifying, recruiting and hiring a broad range of professionals with very different personalities and skill sets, ranging from graduates to expert level.  No matter what level we hire for we aim to only work with superstars!

    You'll be given the freedom to work creatively to attract the best talent. We try to avoid the standard ways of recruiting and focus on Code challenges and other unconventional ways of attracting the best people. We see you having a key role in the building of the Trustpilot brand and evolvement of recruitment processes as we scale and build our team to keep up with the company’s growth.

    What will you be doing?

  • Develop and execute highly effective strategies to recruit and select qualified candidates in and outside of Denmark.
  • Keep up with Tech trends in order to know what profiles to recruit.
  • Work very closely with the team you recruit for (VP of Technology Staff, Managers,Team Leads & Developers) to make sure we get the right talent on our team.
  • Work with our Technical Recruiter to drive an effective and streamlined interview process, including candidate sourcing, interviewing, reference checks, salary negotiations and closing of candidates.
  • Filter candidates to match the job requirements and our company values.
  • Represent the company in all interactions with potential candidates, including networking events, local Meetups and career fairs.
  • Represent Trustpilot at Universities where your role will be to find, attract and nurture relationships with bright students.
  • Handle multiple job requisitions simultaneously; as you will be working in a high growth environment.
  • About You:

  • 3+ years of a successful track-record as a Recruiter, where a minimum of one year has been in Technical recruitment. Alternatively, technical background and minimum 1 year of Tech recruitment.
  • We do not expect that you can code or do wireframing, but we expect curiosity and interest.
  • You must be able to work independently in a fast paced environment.
  • Experience from a fast growing start up environment is a big plus.
  • Ability to maintain a pool of passive candidates by creatively networking on LinkedIn etc.
  • Strong networking and sourcing skills; utilizing traditional and innovative recruitment methods as well as social media tools.
  • Well-developed interview and assessment skills and strong interpersonal and relationship building skills (both client and candidate).
  • Fluent or native English speaker. Danish is a plus but not a requirement.  Other languages are always welcome as it is an asset to our multicultural environment.
  • Permission to work in the EU.
  • We offer

  • A key part of an exciting international growth journey
  • Opportunities to learn and develop your career,
  • Awesome colleagues, a social working environment & lots of team events
  • Fantastic office in central Copenhagen
  • About Trustpilot

    Founded in Copenhagen in 2007, Trustpilot today leads the world in online reviews. More than 10,000 businesses in 27 countries trust us and use our business product. Our 25 million reviews on Trustpilot.com are seen 1.3 billion times per month. We’ve got offices in New York, Denver, London, Berlin, Melbourne and Copenhagen, and our 500 employees represent 45 different nationalities. We are truly and proudly global.  

    Application

    If you think you have what it takes, please submit your resume and cover letter in English telling us why you are the perfect candidate. If you have any questions, you can contact our Tech recruiter, Anabel Morales [email protected]

    Want to know more about Trustpilot culture?  Check us out on The Muse



    Vacancy opened 17-02-2017
    Location: Copenhagen

    Job purpose :

    Every month 700,000 new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    Accounting & Tax is a shared service center function for the 5 group companies (DK, UK, DE, US and AU). While most of us sit in Copenhagen we have a close collaboration with employees and managers across the 6 offices globally and especially with team FP&A and the CFO who is situated in New York.

    To support Trustpilot’s rapid expansion, we’re looking for a dedicated finance professional to help grow the team, scale and mature our operations and increase reporting quality.

    As our Financial Controller, you will be a valuable member of the Accounts Payable/Accounting team which today consists of 6 members of different nationalities all with high spirit and who know how to have a lot of fun and still maintain the high quality and get the work done.

    Not two days are alike and you will never get bored working as a part of Accounts Payable/Accounting. One of our core values is “We like to help” – both helping each other internally in the team as well as the rest of the organization.

    Your role
    In your role as Financial Controller you’ll be based in Copenhagen and work closely with the Accounts Payable/Accounting Manager. Your key stakeholders will be Accounts Payable, Accounts Receivable, FP&A and the management of group Finance.

    Your tasks will include:

  • Transfer pricing documentation according to Group Trustpilot policies
  • Participate in month close activities by performing actions and reconciliations independently and by review accounts and the work of others
  • Maintain and develop tax set up
  • Ensure continuous development and optimization of processes
  • Set up new processes in our Finance System (Unit4/Agresso)
  • Preparation of financial statements together with auditors
  • Ad hoc
  • Your Profile

  • Ideally min. 5 years of relevant experience from a similar position
  • Educational background from either auditing or from the Finance department of a bigger international company
  • Advanced understanding of finance processes – accounting, tax, payables and general ledger in particular
  • Profound understanding of finance systems and flair for IT
  • Experience from Agresso/Unit4 Business World is an advantage but not a requirement
  • Willingness to take part in AP and GL operations if/when needed
  • Good understanding of documenting your work – both on a transaction level but preferably also by reviewing and documenting processes.
  • Keen eye for details and quality
  • Ambitious with your work and on behalf of others
  • Work independently and be ready to support your team, as well as other departments
  • Process- and results-oriented
  • Good writing and communication skills in English (other languages are a bonus)
  • We offer you:

  • The opportunity to become a key part of an international growth journey
  • Great colleagues and a social working environment
  • Exciting opportunities for career growth and learning new skills
  • Nice location in central Copenhagen
  • The Team
    You will be joining an international accounting team consisting of 20+ savvy and passionate colleagues located primarily in Copenhagen but also New York. We work closely together and take pride in having fun whilst building to the financial foundation for this fast growing, venture-backed tech company.

    Application
    Interested in learning more about the Trustpilot culture? Check out our company page on The Muse.  

    If you see yourself in this role, submit your application in Danish or English by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Financial Controller. Applications will be processed continually.

     About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 26 million consumer reviews of 150,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500 employees represent 40+ different nationalities.

     

    Vacancy opened 14-12-2016
    Location: Copenhagen

    Job purpose :

    Here at Trustpilot, we’re pushing for one big goal: to be the definitive, global standard for trust online. We’re here to make sure shopping online is a safe and secure experience for everyone, and to help good companies learn from their customers and thrive.

    Founded in Copenhagen in 2007, Trustpilot today leads the world in online reviews. More than 10,000 businesses in 27 countries trust us and use our business product. Our 25 million reviews on Trustpilot.com are seen 1.3 billion times per month. We’ve got offices in New York, London, Berlin, Melbourne and Copenhagen, and our 500 employees represent 45 different nationalities. We are truly and proudly global.   

    So, if you want your good work to make a resounding impact, here’s your golden ticket.

    About the role 

    The Design Director will play a crucial part in developing the next phase in our journey to become a world class brand. You’ll be guiding and executing a fresh creative vision for our brand and bring it alive through great design. You’ll be hands-on, tackling creative and design matters both big and small, collaborating across departments, and making sure it all plays nicely together. 

    We’re looking for a highly visual, creative thinker, who’s grounded in user-centered product development and takes user experience to heart. You possess a knack for telling profound stories in smart and inspiring ways, making things happen, and getting people excited about it. You’re seeking new challenges in an environment that’s fun, purposeful, and empowering. 

    You'll be reporting to our VP of Growth, Niklas Stephenson, and will have a dotted line to our SVP of Communications, Glenn Manoff. You will also have close ties with our UX Director, Jenny Shirey.  The role will be based in Copenhagen, Denmark. We will offer relocation assistance for the right candidate. 

    Things you’ll do in this role 

  • Co-develop and maintain the company’s refreshed brand guidelines, imagery and design language system with our SVP of Communication 
  • Work closely with the UX designers and product teams to create UI designs, icons, and images for Trustpilot digital products
  • Present proposed designs and creative outputs to stakeholders and upper-level leadership
  • Gather input and feedback from web, marketing and content specialists to ensure consistency between all Trustpilot brand touchpoints
  • Provide guidance across Trustpilot on creative communications, campaigns and assets
  • Collaborate with UX designers, user researchers, engineers, and product managers to understand user needs and generate ideas for improvements to our products
  • What we expect from you

  • 6+ years of design experience creating engaging, user-focused, and beautiful digital products, demonstrated by a strong portfolio 
  • Experience building brand identity and creative assets that are effective in reaching target groups
  • A love of UI details, color, and typography, as well as the ability to establish design patterns and systems
  • Mastery of current design and prototyping tools
  • Awareness and practical understanding of current technologies and their application and relevance to digital media and consumer consumption
  • Ability to give constructive feedback to more junior designers
  • Demonstrable strategic thinking and clear communication skills
  • Fluent in English, both written and spoken
  • Occasional travel within Europe and to the US
  • Experience with any of the following are a big plus: user research, content design, information visualization, motion design, data analysis, and/or quantitative testing
  •  What you can expect from us

  • A fast-moving atmosphere where we value data-based decision-making, user-centered design, and proactively experimenting and iterating 
  • Talented, genuinely nice colleagues who like to be social together (we have movie nights, team dinners, whiskey tastings, and more)
  • Learning opportunities such as courses, conferences, and trainings from world-class product and design leaders
  • 20% time to work on projects you’re passionate about
  • Plenty of optional networking events and speaking opportunities
  • Flexible, family-friendly working environment
  • Central location in beautiful downtown Copenhagen, easily accessible by bike and public transportation
  • Application

    If you think this job is made for you, please submit your CV and cover letter telling us why you are perfect for this role. Please also include a link to your portfolio.   

    If you want to know more about Trustpilot culture, check us out on The Muse

    Why Join Trustpilot