57 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

Follow

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. Read more

Why Join Trustpilot

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. Read more

Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Job Opportunities



Vacancy opened 15-01-2018
Location: Copenhagen

Job purpose :

Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

We are part of an exploding industry where we have conquered the global market and now due to expansion in Europe we are looking for a Customer Success Manager to join our UK team in Copenhagen. Our Customer Success Team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey, making sure they are satisfied and use our product to its real value.

As a Customer Success Manager you will be responsible for the customer retention for our UK customers. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

The Job
The role requires special attention to the long-term relationship with our current UK clients. It is extremely important that you are a team player, have a passion for sales and you MUST enjoy talking to your clients daily on the phone.

You will be responsible for:

  • Implementation of new clients
  • Upsell and renewal of clients
  • Ensuring professionalism and a high activity level within the team
  • Define strategy in cooperation with your clients
  • Act as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams
  • Your profile
    You have some years of experience within sales preferably as a Customer Success Manager / Account Manager. Experience with E-commerce, online marketing, SEO/Google ad words, and/or software, is considered a plus. We expect that you have a commercial degree, and want to be part of an international sales environment that offers great autonomy.  

    Personal skills

  • Motivated, passionate and eager to get down to business
  • Competitive mindset
  • Great work ethics
  • Ability to foresee new business opportunities
  • Excellent written and verbal English communication skills, and an ability to understand the nuances of communicating with businesses and consumers
  •  We offer

  • An opportunity to finetune your Customer Success Manager / Account Manager skills and to become a trusted advisor for your own client portfolio
  • Great career opportunities in an international environment
  • Hardworking and happy colleagues in a buzzing social environment. 
  • Competitive salary and benefits along with social clubs and numerous social events
  • Canteen that offers excellent breakfast and lunch every day
  • Behind our global success is a company that invests in your personal development, a fun culture, a passionate, international team working in a fast-paced environment. Does this sound like your kind of workplace?

    Application
    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com. If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse.  

    If you see yourself in this role, submit your application by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Customer Success Manager for the UK market.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 35 million consumer reviews of 190,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Lithuania Trustpilot’s 550+ employees represent 40+ different nationalities.

     

    Vacancy opened 12-01-2018
    Location: Copenhagen

    Job purpose :

    Overview:

    Are you eager to jump start a career in Sales? Interested in partnering with Senior Sales Executives to get insight into the eCommerce industry? Want to be part of a fast-paced international sales floor with great benefits, awesome team events, and colleagues who truly want to make a difference? If so, Trustpilot is looking for a motivated, energetic and eager individual to join our New Biz team.

    The Junior Sales Executive is a self-starter who primarily will focus on generating and qualifying new business opportunities for our sales team. As Junior Sales Executive, you are responsible for developing new business for our Nordic markets. Partnering with our Senior Sales Executives for the Nordics will give you the opportunity to develop and enhance expertise in managing the full sales cycle through a mentee/mentor relationship. Self-motivated individuals looking to build a solid foundation in software sales are an ideal fit for this position.

    Your role:

  • Prospect and identify clients to contact via cold calling or email outreach
  • Build relationships with prospects across multiple sectors and identify new opportunities within the Nordics for the Senior Sales Executives
  • Research prospects and identity key stakeholders in order to generate interest and develop good rapport
  • Maintain an organised pipeline and activity records using Salesforce.com
  • Reach and exceed key performance indicators including leads generated and qualified appointments set
  • Develop skills necessary for promotion into a full, closing role with individual target
  • Ideal Fit:

  • You have a relevant educational background, e.g. Graduate from CBS or similar
  • Entry level to 1 year of sales experience
  • An interest in building a career in sales
  • You are ambitious, self-driven and result oriented
  • You speak and write Swedish and English fluently and preferably also have a good command of Danish and/or Norwegian
  • Experience with Google SEO and SEM will be considered a clear advantage
  • Positive and energetic attitude with exceptional communication skills
  • Resilience, perseverance, and the ability to overcome objections
  • Ability to work in a high-energy, sales-team environment; team player
  • Cold calling, sales training and Salesforce.com experience a plus
  • We are all about team spirit, trust and integrity, engagement, winning and professional attitude – it is important to us that these values resonate strongly with you!
  • We offer you:

  • Ongoing training and support for an exciting career in Trustpilot
  • A key part of an international growth journey
  • International culture and social working environment
  • Great location in central Copenhagen
  • Competitive salary with an uncapped commission structure
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com. If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse.

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Junior Sales Executive. Applications will be processed continually.

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 35 million consumer reviews of 190,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Lithuania, Trustpilot’s 550+ employees represent 40+ different nationalities.

    Vacancy opened 10-01-2018
    Location: Copenhagen

    Job purpose :

    As our next Site Reliability Engineering Manager, you will provide team leadership for building and running large-scale distributed systems. You will need to develop your team to grow and raise the technical bar. Does this sound like the right challenge for you?

     The Role

  • Manage a team of SRE Engineers and be responsible for Trustpilot’s strong uptime record.
  • Manage on-call rotations.
  • Write and deliver software to improve the availability, scalability, and efficiency of Trustpilot’s services.
  • Lead by example, care for your team and establish credibility with the quality of your and your team's technical execution.
  • Own end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence
  • Contribute towards evolving our CI/CD pipeline
  • Report on our service levels to ensure high availability. (Strong focus on Business Uptime)
  • Daily communication and strong collaboration across all teams
  • Drive innovations that improve system availability, security, and performance
  • Your Profile

  • Self-starter
  • Experience with Cloud Operations and Site Reliability
  • Experience with managing or leading an engineering team on large-scale projects with technical deep-dives into code, networking, operating systems and/or storage.
  • You excel in maintaining and monitoring highly available and high-volume websites and APIs
  • Competent with scripting and automation.
  • A working knowledge of AWS and/or other PaaS solutions
  • Ability to thrive in a lean, dynamic and agile international environment
  • Strong interest in Serverless all things SRE related. (We don't expect you to know it all but we would love it if you do)
  • Hands-on with SRE related tools (eg. CLI, Auto-scaling, Automation)
  • Generally curious to improve things all the time
  • The Team

    Currently, the SRE team is spread across our Copenhagen & Vilnius offices.

    We are all skilled team players and extremely passionate about cloud automation. We work in close collaboration with all our other teams to ensure optimal use of our cloud infrastructure.

    Methodologies such as Agile, Scalability, High Availability and Microsevices come as second nature. You’ll have the opportunity to further establish our cloud automation efforts and bring fresh ideas towards global backend scale.

    We offer

  • Competitive Salary plus eligibility for bonus based on company KPIs
  • 20% time where you have the opportunity to innovate yourself and learn new things of interest to you.
  • Working with forefront technologies such as Serverless (Lambda), NoSQL DB’s (MongoDB, DynamoDB, etc), Message Queueing Services (AWS SQS), API driven content, Auto-Scaling, Docker, Chaos Engineering and other great services AWS frequently releases.
  • A key part of an exciting international growth journey
  • Opportunities to learn and develop yourself
  • Awesome colleagues and a social working environment with lots of team events
  • About Trustpilot

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, it has seen rapid adoption and now provides over 150,000 e-commerce businesses with TrustScores based on more than 35 million reviews. The company has developed strong positions in Europe and the US, and is now entering other parts of the globe. Trustpilot enables e-commerce businesses to engage with customers directly, inviting them to provide reviews of their online experience. This enables brands, in an increasingly crowded online world, to have a better dialogue with customers and channel feedback to improve business operations and customer satisfaction.

    Application:

    If you think this position is perfect for you, please submit your CV and cover letter in English. If you have questions about the role, you are welcome to contact our Team Lead for Global Tech Recruitment, Anabel Morales, at [email protected]

    Want to know more about Trustpilot culture? Check us out on The Muse or watch our video to take a behind the scenes look at our Technology department. 

     

     

    Vacancy opened 10-01-2018
    Location: London

    Job purpose :

    Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day, Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    To support our massive growth we need to have the right business platform, consisting of business standards, business processes, standard systems, homegrown systems and connecting infrastructure. Our systems platform today consists of a range of closely integrated best-of-breed standard systems, such as Salesforce, Totango, Hubspot, Unit4 Business World, Zuora and Fuze. The technical aspects of our business platform is owned by the Systems team, as part of the Business Operations team. Our Systems team today consist of 2 architects, 2 Salesforce administrators, 4 developers, 2 web developers and 1 vendor controller.

    We are looking for a Systems Director to lead this team.

    This role will be based in either London or Copenhagen.

    Your role and responsibilities

  • Lead our Business Operations Systems team in being responsible for driving and evolving our integrated systems platform to help our business to scale.
  • You will establish collaborative and productive relationships with business partners and leadership across all the teams in business and technology.
  • Lead and develop your team to equip them with the knowledge, skills, experience, motivation and accountability needed to carry out the responsibilities of the team.
  • Maintain a clear, transparent and communicable overview of our systems platform and portfolio for everyone to understand where we are, where we envision going, and why.
  • Proactively work with business and technical stakeholders to identify areas of improvements throughout our business platform that can help the efficiency of individual business areas or cross-functional collaboration.
  • Together with your team assist our business teams in operating as independently as possible by helping to establish clear rules, principles and processes around shared systems and processes, and by making the skills of your team available for business led projects and initiatives.
  • Be part of the Business Operations leadership team, that together with business stakeholders will define initiatives, goals and priorities for the business platform.
  • Be responsible for ensuring that the goals are met, and that initiatives are delivered coordinated, timely and at quality.
  • You will support the organization in scoping and prioritizing needs and projects.
  • Your profile
    You have a strong technical background in engineering. Today, you are in a leadership position where you lead a technical team responsible for all or parts of your company's business systems platform.

    You have an open mind and an agile mindset, and you are a true believer in integrated best of breed standard systems and in approaching needs through reuse before buy before build. You are a team player, passionate about what you do and you have a healthy sense of humor.

    Some must-haves 

  • Ability to thrive in a fast paced and continually changing environment.
  • 8+ years in a dynamic, fast paced information systems environment and 3+ years in a leadership capacity.
  • Previous experience working technically with Salesforce or similar standard systems.
  • Previous experience working with process and Marketing automation.
  • Strong communicator at all levels of the organization. Excellent English written and verbal communication skills; excellent presentation skills; very strong in one-on-one communications within small and large groups.
  • Strong leadership and stakeholder management skills.
  • Eagerness to learn new things.
  • Some Technologies We Use 

  • Node.js and JavaScript
  • Force.com
  • Python, Salesforce Apex
  • Redshift, MySql, DynamoDB
  • Amazon Web Service technologies (Lambda, SQS, S3, Docker, etc.)
  • Logstash, Kibana
  • GitHub, TravisCI and Octopus
  • Check our full technology stack here: https://stackshare.io/trustpilot

    We offer

  • An exciting role in an exciting international growth journey
  • Opportunities to learn from the best and develop your career
  • Great colleagues and social activities in a highly international working environment
  • Great office location in central Copenhagen
  • Informal and team-oriented atmosphere
  • Application
    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse. 

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Systems Director.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 35 million consumer reviews of 190,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Lithuania Trustpilot’s 550+ employees represent 40+ different nationalities.

    Vacancy opened 03-01-2018
    Location: London

    Job purpose :

    Sales Recruiter – Talent Acquisition, FTC (3 to 6 months)
    London (St Paul’s)

    Trustpilot, Europe’s #1 consumer review platform, operates in 24 countries with offices in the UK, US, Australia and Denmark. We are looking to expand our recruiting team in London with an additional Sales Recruiter. We strongly believe that hiring the best talent is the core to our success, and this pivotal role will be instrumental to that mission!

    The team you’ll join:

    Reporting to the UK/APAC TA Manager. We are a close-knit team based in St Paul’s, covering all functions for UK & APAC. In the past 12 months alone we have grown the business by circa 75+ employees in this Region and rapidly scaled our New Business Sales teams. With no plans to slow down you’ll join a very busy department and focus on sales hiring with additional exposure to sourcing the very best talent for non-sales commercial functions.

    At Trustpilot you will:

    * Support and Manage the full recruiting cycle for open sales positions across our team

    * Proactively source sales talent in conjunction with Senior Recruiters using tools such as LinkedIn Recruiter

    * Consistently pipeline, Identify and attract passive candidates from the UK market

    * Engage and pre-screen qualified candidates; manage interviews and move the hiring process forward in a timely manner making sure only the very best talent enter the interview process

    * Input and manage candidate flow through Greenhouse, our applicant tracking system

    * Maintain a high standard of candidate experience. You want to ensure that all candidates have an outstanding interview process from start to finish.

    This is a fantastic opportunity for either someone with a successful agency track record looking to make the move to an in-house recruiter role or someone who may already be internal and who is looking to progress their career in a rapidly growing SaaS organization. Trustpilot is a fun place to be, one built on solid foundations of success where records are broken daily!

    Your profile:

    * 2-4 years of recruiting experience from a fast-paced environment (1-2 year agency preferred)

    * Prior experience with LinkedIn Recruiter as a sourcing tool but creative in other sourcing methodologies

    * Excellent communication and stakeholder management skills

    * Thrive when working in a fast-paced environment and proud of the work you do. Accountability is essential.

    * Flexible. This role is for someone who loves being part of a rapidly growing company, wants a challenge every day and sees new tasks as a learning opportunity. Things move fast at Trustpilot!

    To join Trustpilot at any level, you must be very, very good at your chosen specialism. Almost more important than background is culture fit, personality and drive. We have the best trainers, sales leaders, plenty of support and a very experienced TA team to learn from. The collaborative spirit, willingness to go the extra mile and un-relating need to excel (whilst having fun along the way) is something that must come naturally to you as this is critical to this position!

    Application 
    If you are interested to know more, please visit trustpilot.com or check out a snapshot of our culture on the Check us out on The Muse

    If you see yourself in this role submit your application via our website and make sure to upload a personalized cover letter in which you describe, ‘’Why you would be our ideal new Sales Recruiter….’’

    For an informal chat pre-application please feel free to contact Tom Warren – TA Manager UK / APAC on LinkedIn
     
    About Trustpilot:
    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 95,000 businesses with TrustScores based on more than 10 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US, AUS and Denmark. 

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    Technology stack

    Bootstrap Bootstrap
    nginx nginx
    JavaScript JavaScript
    Node.js Node.js
    HTML5 HTML5
    AngularJS AngularJS
    Python Python
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