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56 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. Read more

Why Join Trustpilot

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. Read more

Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Company growth

Job Opportunities



Vacancy opened 03-07-2019

Job purpose :

Trustpilot, Europe's leading consumer review platform, has expanded to the US with great success. Join Trustpilot's New York team as a Strategic Customer Success Manager if you are ready to build a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.

About the Role

The Strategic Customer Success team at Trustpilot is the central touchpoint for our strategic and key accounts, orchestrating the post-sales customer lifecycle in partnership with Sales, Onboarding and Support. The Strategic CSM manages the customer relationship, coordinates internally within Trustpilot, drives product adoption and guides the customer to take full advantage of our product. Fundamentally, they ensure our most complex customers derive value from our platform, and ultimately renew and grow their relationship with us.

Core Responsibilities 

  • Manage strategic and key customers to build a success plan that maximizes the Trustpilot review platform
  • Identify and measure metrics for customer success, reporting on progress and identifying account roadblocks during regular reviews
  • Ensure the timely and successful delivery of Trustpilot solutions according to customer needs and objectives
  • Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices
  • Act as a trusted advisor throughout post-sales engagement, advocating customer needs back to Trustpilot’s internal support, product, engineering, marketing and sales teams
  • Successfully manage a book of business of  ~$1.5M in revenue 
  • Reports to the Customer Success Team Manager
  • About You

  • 4 year degree required 
  • 3-5 years Customer Success, Account Management, Sales experience in a SaaS company
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience navigating large global organizations across multiple stakeholders and levels
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships while anticipating future customer needs, and identify solutions to  mitigate churn, drive engagement and revenue growth
  • Strong leadership skills which inspire confidence with our customers
  • Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, ready to grow with a company and keep pace with our ambitious growth targets
  • We offer you

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary & performance-based bonuses
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.
  • Check out our office on Built In New York!

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing close 300,000 businesses with TrustScores based on more than 65 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US and Denmark. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    #LI

    Vacancy opened 03-07-2019
    Location: Melbourne

    Job purpose :
    Trustpilot is seeking an energetic, personable and motivated individual with partnership, sales and account management skills to join us to build and manage partnerships to drive mutual success based at our Melbourne office. This individual will seek opportunities with agency and syndication partners to further extend Trustpilot’s reach and build commercial relationships to achieve revenue goals. You will closely work with experienced sales team leaders to nurture our current partnerships as well as recruiting new partnerships with digital/eCommerce agencies.

    Your role

  • Creating new partnerships with digital/ecommerce agencies then nurturing these relationships
  • Presenting and demonstrating Trustpilot’s proposition to the interested prospects.
  • Manage relationships with customers and partners to build continued business success
  • Liaise with partners to solve issues, communicate needs and create synergy
  • Run regular 'Lunch and Learn' sessions to drive activity from both parties
  • Work with marketing to drive programs and events to extend the relationships to new prospects
  • Be responsible for achieving established revenue goals through the development of Trustpilot’s partners
  • To be considered for this role you must have…

  • Extensive experience in operating, building and maintaining relationships with Partners
  • Track record of consistently meeting and exceeding targets
  • Strong collaborative skills with a proven track record of new business via partnerships
  • Strong understanding of the ecommerce/SaaS space
  • Ability to effectively present and educate at all levels from account managers to agency owners/executives on Trustpilot’s ethics, consumer and business propositions as well as partnership value proposition
  • Proven ability to collaborate with marketing to deliver joint partner propositions and associated marketing programmes
  • We offer you

  • The opportunity to work for a global market-leading tech business
  • Relaxed hours and flexible working options
  • A 5% minimum company bonus, paid quarterly
  • Stock warrants after 1 year with us
  • Competitive salary with an uncapped OTE
  • A whole load of other benefits!
  • About Trustpilot         

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 200,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 600+ employees represent 40+ different nationalities.

    Interested in learning more about the culture at Trustpilot? Check us out on The Muse !

    Application
    If you see yourself in this role, and you are interested to know more about us, we suggest that you go to our website www.trustpilot.com.

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.  

    Vacancy opened 02-07-2019

    Job purpose :

    At Trustpilot, we are one of the fastest growing technologies companies in the world and we are looking for top-performing sales reps to join our Denver office and expand our market presence here in the US. Having recently received $55 million in new funding and we are investing heavily in our team and technology. It's an exciting time to join us!

    As an Account Executive at Trustpilot you will be part of a fast-paced Sales team full of hard working and ambitious professionals. Selling in to the mid market space, the expectations for our Sales team are set high by our Management team but the bar is constantly being raised by our hard working team members who are looking to grow their careers and bank accounts by outperforming their targets. Our Account Executive teams are made up of a combination of external hires and internal promotions from our ADR team so while the environment is competitive it is also supportive. Team members are walking in to an environment where if you put the work in our leaders and your peers will help you be successful, all while making sure you are having fun along the way. 

    Responsibilities:

  • Drive the full sales cycle from inception to close
  • Be a hunter by discovering and fostering your own leads utilizing online and offline resources
  • Reach key decision makers in order to sell Trustpilot’s mission, platform and software solution
  • Make a high volume of daily outbound sales calls speaking to C-level executives across all verticals
  • Proactively maintain your pipeline using our CRM, Salesforce
  • Achieve and consistently exceed monthly sales goals
  • Develop skills necessary to transition into a senior sales role
  • Ideal Fit:

  • 2+ years of inside sales experience in a fast paced selling environment
  • Adept at identifying and qualifying leads, reaching the right contact, prioritizing the pipeline and closing the deal
  • Understanding of the decision making structure in small, mid-size and large businesses
  • Ability to thrive in a performance-oriented environment with short sales cycles
  • Knowledge of e-commerce, online marketing and social media a plus
  • Self-starter with a competitive nature and desire to grow a career in software sales
  • We Offer:

  • Ongoing training for a career in technology sales
  • The opportunity to be a key player at a rapidly expanding global technology company
  • Competitive base salary plus uncapped commission
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Clear paths to promotions 
  • Free lunch Fridays and bagel Mondays
  • Office-wide ski days and happy hours
  • Snacks, ping pong, Foosball, darts, etc.
  • Chance to win a spot at President’s Club vacation - our next trip is to Italy this fall!
  • Check out our Denver office on Built In Colorado!

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing close to 300,000 businesses with TrustScores based on more than 65 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany, Australia and Lithuania. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    Vacancy opened 29-06-2019

    Job purpose :

    Overview:

    The Sales Development Representative (or SDR) is a position that provides training on the fundamentals of Software Sales and ideally looks to promote our employees into full closing roles as Account Executives. We are looking for competitive, energetic and most of all motivated people who want to jump start their sales career by building the foundation of what it takes to be a top sales performer.

    Sales Development Representative’s are driven and competitive individuals who focus on generating and qualifying new business opportunities for our sales team. We are looking for hardworking people to discover and pique the interest of C Level executives of the eCommerce businesses we sell to and who will benefit from our product.

    Successful candidates must have a strong work ethic, passion to be part of Trustpilot, and the drive to not only meet but exceed sales targets. Working closely with our Management team and our Senior Sales people will give you the opportunity to develop and continue to develop your career in sales. You will learn from the best by working alongside the top performers on the sales team along with sales leadership. Self- motivated individuals looking to build a solid foundation in software sales are an ideal fit for this position.

    Responsibilities:

  • Prospect and identify clients to contact via cold calling and email outreach
  • Research prospects and identify stakeholders in order to generate interest and create rapport
  • Manage expectations and overcome objections
  • Maintain an organized pipeline and activity records using Salesforce.com
  • Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings.
  • Develop skills necessary for promotion into a full, closing role
  • Ideal Fit:

  • Entry level to 1 year of sales or professional experience
  • 4-year college degree required
  • A strong interest in building a career in sales
  • Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
  • Self disciplined, organized and ambitious. Able to consistently hit daily and monthly objectives
  • Go-getter attitude that displays initiative and persistence, all with a competitive drive
  • Positive and energetic attitude with exceptional communication skills
  • Resilience, perseverance, and the ability to overcome objections a must
  • Ability to work in a high-energy, sales-team environment
  • Cold calling, sales training and Salesforce.com experience is a plus but not required
  • We Offer:

  • Ongoing training, development and support for a career in technology sales
  • The opportunity to be a key player at a rapidly expanding global technology company
  • Competitive base salary + uncapped commission
  • Full benefits & 401k
  • Commuter Benefits
  • Free lunch Fridays and bagel Mondays
  • Office-wide ski days and ping pong tournaments
  • Check out our office on Built In Colorado!

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing close to 300,000 businesses with TrustScores based on more than 64 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany, Australia and Lithuania. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

     

    Vacancy opened 28-06-2019
    Location: Copenhagen

    Job purpose :

    Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    To support Trustpilot’s rapid expansion, we’re looking for an experienced Sr. Talent Acquisition Specialist to become part of our global People team. 

    The position
    As our new Sr. Talent Acquisition Specialist, you will be responsible for leading full life-cycle recruiting across our Corporate functions. Your main responsibility will be to work with hiring managers across departments and business areas to ensure we are attracting and hiring the right talent. You will take the lead on end-to-end recruitment, from job ad creation, search, interviewing to negotiating the contract. You'll be given the freedom to work creatively to attract the best talent, and become a part of an already successful and dedicated Global People Team.

    At Trustpilot you will:

  • Together with your colleagues in the team, manage the full recruiting cycle for our open corporate positions across all markets.  
  • Work closely with Department Heads and other internal stakeholders to secure the talent needed
  • Proactively source commercial talent using tools such as LinkedIn Recruiter
  • Manage candidate flow through Greenhouse, our applicant tracking system, and keeping it up to date.
  • Represent the company in all interactions with potential candidates, including networking events and University career fairs
  • Maintain a high standard of candidate service, ensuring that all candidates have a great experience from start to finish 
  • Work together with the Global People team to align on initiatives
  • About you:

  • Min. 6 years of recruiting experience. Experience within a fast paced environment is preferred
  • Successful track record managing tight deadlines, multiple stakeholders and high work volume 
  • Mature and balanced approach to the business, acting with a strong commercial mindset
  • Proactive and positive outlook with a strong sense of achievement drive 
  • Curious mindset and willingness to understand the different business areas
  • Responsible while handling, and owning, the end-to-end recruitment process
  • Sees integrity as a highly important trait to hire for
  • Excellent interpersonal skills and with demonstrated success in advising and supporting hiring managers
  • We offer you:
    You will become part of an international People Team with +25 colleagues, where the majority of us are based in Copenhagen. We have a fantastic team in a vibrant international office with plentiful social activities, and a great location in central Copenhagen.

    Application
    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.   

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Sr. Talent Acquisition Specialist.

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 64 million consumer reviews of 295,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. 

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.

     

     

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