46 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, 

Trustpilot aims to set new global standards in consumer to business dialogue. 

 Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. 

 Then in Melbourne, Berlin and Denver.

Now we're growing... and growing! We have over 500 employees, representing 40 different nationalities.


Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Job Opportunities



Vacancy opened 19-07-2017
Location: Vilnius

Job purpose :

Do you want to work on modern frameworks, cloud-based infrastructure and create awesome applications? Do you want to take part in developing the products of one of the fastest growing online companies in Europe?

About the Role

We are seeking a Backend Developer for our Data Platform team who has a strong interest in working with big data, while contributing as a backend developer in a production environment. This person should be flexible working with different technologies and services. Your primary stack would include Python, Hadoop, Apache Spark, Google’s Big Query and other Big Data tools. We are looking for someone who is a team player and ready to help wherever necessary - no task is too small or insignificant. An Agile mindset and the ability to thrive in a fast paced and ever-changing environment are some of the qualities that you bring. You have experience working with large scale data and distributed systems, as well as an understanding of storage, replication and indexing. You should be fluent in English as there will be daily communication with the Copenhagen team and our company language is English.

Responsibilities

  • Owner of the company data lake, responsible for scaling up data processing flow to meet the rapid data growth at TrustPilot
  • Participate in introducing new technologies and ways of working to keep us well ahead of our competition
  • Develop tools supporting self-service data pipeline management (ETL)
  • Create and maintain small services, aligning with our microservice architecture
  • We talk about technology a lot, we like to have fun and we like getting work done. Do you feel that you have a great idea, perhaps something that someone else missed? We provide 20% time so you can try out these ideas - whether they end up working or not.

    At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with brilliant people who help each other at every step, while at the same time pushing you to bring your A game every day. Our process makes us focus on the things that are important - without interruptions. Join our team and change the way you work. Are you up for the challenge?

    Get an insider's view of our Tech department here

    We Offer

  • "20% time" - be the most innovative you can be and work on anything you’d like!
  • Continuously deliver software that you build, within days of development
  • Language-agnosticism. Use the best tools for the job!
  • A key part of an exciting international growth journey
  • Opportunities to learn from the best and develop your career
  •  

    Our Current Stack

    http://stackshare.io/trustpilot

    Tools & Services

    Sublime (or whatever you prefer), WebStorm, Visual Studio 2015 + Resharper

    AWS: ECS, Lambda, EMR, SNS, SQS, S3, ELB, EC2, Cloudfront, CloudSearch and more

    Google business services (Gmail, Google calendar, Google Drive, etc.)

    Trello (for all project management, and a lot of other things)

    Git, GitHub

    Apigee (Api management)

    Testing: Runscope, GhostInspector, BrowserStack

    Analytics: Segment.com, chart.io, Amplitude, etc.

    Appveyor, Travis-CI, Octopus Deploy, NewRelic, ELK

    Technologies

    Languages: Javascript (SPAs, Node.js, frontend), Python, C# (.NET and .NET Core), Go

    MongoDB, Redis, Redshift, DynamoDB

    AngularJS, Bootstrap, Foundation, SASS

    Docker

    Application

    To apply for this position, please submit your CV and a code solution to our code challenge. You can find the challenge here:  Code Challenge

    If you have questions, please feel free to contact our Tech Recruiter, Inga Cesnuleviciute, at [email protected]

    About Trustpilot

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Founded in Copenhagen in 2007, Trustpilot today leads the world in online reviews. More than 35,000 businesses in 24 countries trust us and use our business product. Over 30 million reviews on Trustpilot are seen 1.6 billion+ times per month. We’ve got offices in New York, Denver, London, Berlin, Melbourne, Copenhagen, and newly opened Vilnius, and our 500 employees represent 45 different nationalities. We are truly and proudly global.

    Vacancy opened 20-06-2017
    Location: New York

    Job purpose :

    Hello, we're Trustpilot, a high growth, venture-backed, international startup and the world's fastest growing e-commerce online review platform. We're a hard working crew that's having amazing success with a lot of fun splashed in.  We even won Crain's 100 Best Places to Work in NYC!  We currently have 150+ great employees in our NYC office (500+ globally) and we're expanding fast.  So read below to find out about this exciting new role and apply if you have what it takes!

    Overview:

    Trustpilot is seeking an enthusiastic and experienced Demand Generation Manager to join our Marketing department. This role will be responsible for developing, implementing and managing integrated marketing campaigns to ultimately drive new revenue and accelerate growth in the US.

    Based in our New York office, you will work closely with our digital marketing, content, communications and business development teams. You need to be a data-driven marketer, with the ability to develop strategies and execute successfully. The ideal candidate will thrive in tackling ambiguous business problems, creating campaigns and programs through creative thinking and data analysis. This role will allow you to get experience working with a variety of teams, driving leads and nurturing them through various channels, so interpersonal and project management skills are a must.

     Main Responsibilities:

  • Develop integrated marketing campaigns that focus on driving new leads through earned and paid media, sponsored content campaigns, partner programs, and more
  • Nurture leads through email and direct mail campaigns, driving warm leads for sales
  • Collect quantitative and qualitative data from marketing campaigns, providing feedback and insights
  • Perform market analysis to identify new demand gen opportunities, co-marketing partners, and industry trends
  • Test and optimize landing pages and CTAs to improve conversions for all marketing channels and offers
  • Daily use of reporting, analytics, and trend tools to track and report on performance
  • Work closely with our creative teams on collateral and deliver constructive feedback based on data as it relates to copy and design
  • Regularly track and communicate campaign performance to key stakeholders
  • Skills & Qualifications:

  • 3-6 years of B2B demand generation experience
  • Proven results from demand generation campaigns and programs
  • Experience measuring and reporting on campaign performance, analyzing what worked well and what didn’t
  • Strong organizational & time-management skills with the ability to handle multiple tasks at once, while still paying attention to detail
  • Experience with SalesForce, marketing automation, and email tools required; Hubspot is a plus
  • Demonstrable ability to manage projects successfully from request to execution, collaborating with multiple organizations and team members
  • A strong work ethic and self starter attitude, with the ability to thrive in a fast-paced environment
  • We offer:

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • Competitive salary package, stock options, and 100% covered health insurance. Vision and dental insurance offered.
  • Lots of perks including free lunch Friday's and bagel Mondays, snacks, drinks, rotating kegs, office happy hours, ping pong, putting range and more.
  •  

     #LI

     

     

    Vacancy opened 20-06-2017
    Location: London

    Job purpose :

    As an Business Development Associate you will be working with our UK sales teams to uncover new opportunities and revenue streams. You will be responsible for prospecting and qualifying leads over the phone with key decision makers. You will be part of a small, flexible team working on numerous projects and developing new sales strategies.

    Your Role

  • Engage with clients to uncover customer needs, qualify potential opportunities and build relationships
  • Initiate sales processes by outbound prospecting to generate leads and warm lead follow up
  • Develop initial sales presentations to explain our products and articulate Trustpilot’s value proposition
  • Partner with Sales executives to set up meetings with new prospects
  • Achieve call targets and direct sales revenue
  • Requirements

  • 1-2 years of B2B meeting booking/telesales experience
  • Similar to a native English level, any other language will be considered an advantage
  • Knowledge of the sales process from lead generation to relationship management
  • Ambitious and results orientated
  • Well organized with the ability to prioritise and handle increasing responsibility over time
  • Excellent communication skills
  • A Team Player
  • Knowledge of the E-commerce sector is an advantage but not essential
  • We offer you

  • A key part of an exciting international growth journey
  • Excellent culture and social working environment
  • Competitive salary
  • About Trustpilot         

    Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 15 million consumer reviews of 120,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Berlin and Melbourne, Trustpilot’s 450+ employees represent 40 different nationalities.

    Application
    If you see yourself in this role, and you are interested to know more about us, we suggest that you go to our website www.trustpilot.com. 

    When you submit your application through the link, make sure to upload a personalized cover letter, in which you describe why you would be our ideal Business Development Associate 

    #LI-KF

    Vacancy opened 07-07-2017
    Location: Berlin

    Job purpose :

    Overview:

    To support Trustpilot’s rapid expansion we’re looking for a talented Sales Development Manager to join our team in Berlin. Start date is ASAP.

    As Sales Development Manager you play a key role in our pursuit of growing the DACH market further. Your primary focus will be on handling, generating and qualifying new business opportunities for our sales team, along with you in cooperations with the Sales Director will be the key driver for strategic market development initiatives. Self-motivated individuals looking to build a solid foundation in a growing saas company are an ideal fit for this position.

    Your role:

    Lead generation:

  • Research prospects and identity key stakeholders in order to generate interest and develop good rapport
  • Self-sourcing Leads via Google, and other tools, pre-qualify, and book meetings for sales executives
  • Working with Business Systems / Sales Ops team to get leads into Salesforce efficiently
  • Marketing:

  • Support on trade show, and actively approaching prospects
  • Analysis of German Competitors and creating updated Sales Battle Cards
  • SWOT analysis (together with management) to find key vertical selling opportunities
  • General Office Support as needed
  • Ideal Fit:

  • Bachelor or Masters degree with emphasis on Marketing/and or Sales/Business Development
  • Entry level to 1-2 years of experience within Marketing or business development
  • You are ambitious, self-driven and result orientated
  • You speak German as first language level or similar
  • Positive and energetic attitude with exceptional communication skills
  • Resilience, perseverance, and the ability to overcome objections
  • Ability to work in a high-energy, sales-team environment; team player
  • Sales training and Salesforce.com experience a plus
  • We are all about team spirit, trust and integrity, engagement, winning and professional attitude – it is important to us that these values resonate strongly with you!
  • We offer you:

  • Ongoing training and support for an exciting career in Trustpilot
  • A key part of an international growth journey
  • International culture and social working environment
  • Great location in central Berlin
  • Competitive salary
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.   
    If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse.

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Sales Development Manager. Applications will be processed continually.

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 150,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500 employees represent 40+ different nationalities.

    Vacancy opened 26-06-2017
    Location: London

    Job purpose :

    We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value.

    As a Customer Success Manager you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

    Responsibilities

  • Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Trustpilot delivers against them
  • Convey best practice examples that drive ROI
  • Ensure Trustpilot becomes the value adding partner in targeted accounts
  • Act as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams
  • Successfully upsell Trustpilot’s products and discover new revenue opportunities
  • Increase renewal rates and reduce churn
  • Mapping various accounts in order to cross sell into other parts of their business
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Develop business potential with your accounts and deliver a sustainable pipeline
  • Develop strong relationships with our internal teams to support your accounts
  • Client meetings will be performed both over the phone and face to face
  • Requirements:

  • Strong track record in managing a mix of small and large customer accounts with a focus on achieving a high renewal/retention rate
  • Ideally 3-5 years of account management experience
  • Profiles from companies working with Online Marketing, e-commerce or SaaS environments will be strongly preferred
  • Demonstrated experience with subscription based, renewal license models
  • Ability to build and maintain strong relationships with multiple stakeholders
  • Excellent communication and negotiation skills
  • Adept of uncovering new revenue opportunities
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Experience with selling in a competitive environment
  • Great written and oral presentation skills in English (similar to native level)
  • A good understanding of digital advertising/search marketing industry 
  • Ability to travel
  • We Offer:

  • Extensive on-going training and development for your career in technology sales
  • The opportunity to be a key player at a rapidly expanding global technology company
  • Vibrant cultural in our St Pauls HQ with plentiful Snacks, ping pong, extensive social activities.
  • If you’re looking for an opportunity to grow, a company that invests in your personal development, a solid compensation package, and a fun culture, then you’ve come to the right place.
  • See for yourself https://www.themuse.com/companies/trustpilot

    Founded in 2007 by CEO Peter Holten Mühlmann, Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. We have developed strong positions in Denmark, Sweden, the U.K., France, Italy, Germany and the Netherlands, as well as the U.S.  Currently boasting more than 14 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot, and every month, 500,000 new reviews are posted on the community.

    Why Join Trustpilot