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63 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. Read more

Why Join Trustpilot

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. Read more

Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Company growth

Job Opportunities



Vacancy opened 23-05-2019
Location: Copenhagen

Job purpose :

Do you like assisting people with their technical challenges? Can you see yourself working for an international and global company where the work day is fast paced? Our Corporate IT department is looking for a new IT Support Specialist for our Copenhagen office. We have an informal environment. We take our work but not ourselves serious. Humour and having fun with each other is part of a typical day.

The Role

Your main focus will be to support Trustpilot employees with their internal technical needs. In doing so you will be part of a dedicated team handling IT Tickets for our European Trustpilot offices. You will play a key role in the day to day operations that ensure our hardware and software systems are running seamlessly.

  • Ticket registration in the company Internal Ticket System
  • Assist with onboarding of new users
  • Provide technical support for Trustpilot employees via e-mail or in person
  • Provisioning and making ready computers
  • Setting up and maintaining work stations and mobile devices
  • User administration and support in current and future IT systems
  • Create and maintain instructional guides for existing IT systems and solutions in Trustpilot
  • Create and maintain articles for IT knowledge base
  • Register hardware assigned to Trustpilot employees
  • Handling repair cases for IT hardware
  • Hardware procurement and registration
  • Working with ad-hoc projects relating to IT
  • Report directly to the IT Helpdesk Team Lead Europe
  • Your Profile

  • You love to offer assistance in fixing the issue at hand no matter how small
  • A solid understanding of IT and experience with support in an international organization
  • Ability to troubleshoot network problems at the desktop level
  • Minimum of 2-3 years experience working in an on-site IT support role
  • Experience with IP telephony, laptop deployment, Windows 10, Google Docs
  • Manage and deploy laptops for new employees using standard hardware, images and software
  • You thrive in a fast-paced environment
  • Interacting with people comes natural to you
  • Your approach to work is structured and with a positive, service-oriented attitude
  • You are fluent in English, spoken and written
  • Google G Suite experience is a plus
  • We offer

  • The opportunity to be a key player and build your career at a rapidly expanding, international and global technology company
  • Opportunities to learn from the best and develop your career
  • Great colleagues and a supportive work culture that you can believe in
  • Great location in central Copenhagen
  • Application

    If you think you have what it takes, please submit your resume and a cover letter in English telling us why you are the perfect candidate.

    About Trustpilot

    At Trustpilot, we’re passionate about our mission to inspire ever-improving experiences for everyone. Working here’s an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced, and agile environment. With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. And let’s not forget the Scandinavian work-life balance — we work hard every day, but we also take the time to catch up with colleagues over a game of foosball, a cup of coffee, or maybe grab a beer after work.

     

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    Vacancy opened 22-05-2019
    Location: London

    Job purpose :

    Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    Your Role

    As an Account Development Representative, you will primarily focus on generating and qualifying new business opportunities for the sales team and will be responsible for developing new business for the UK market.

    Partnering with the Senior Sales Executives who will give you the opportunity to develop and enhance expertise in managing the full sales cycle through a mentee/mentor relationship. We are looking for Self-motivated individuals looking to build a solid foundation in software sales. You will:

  • Engage with prospects to uncover needs, qualify potential opportunities and build relationships
  • Initiate sales processes by outbound prospecting to generate leads and follow up on warm leads
  • Articulate Trustpilot’s value proposition and the features of our subscription-based plans
  • Partner with the Business Development Managers to set up meetings with new prospects
  • Achieve high activity and support closed business
  • Requirements

  • 1-2 years of B2B meeting booking/consultative sales experience
  • Knowledge of the sales process from lead generation to relationship management
  • Ambitious and results orientated
  • Well organized with the ability to prioritise and handle increasing responsibility over time
  • Excellent communication skills
  • Knowledge of the e-commerce sector is an advantage but not essential
  • We offer you

  • A pivotal role in the growth of a global tech business
  • An extremely lucrative commission structure, company bonus and benefits
  • Monthly and quarterly incentives
  • Team socials
  • A performance-based progression plan to leadership
  • Competitive salary
  • Ongoing training and support from our in-house L&D team
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

    Vacancy opened 22-05-2019
    Location: London

    Job purpose :

    Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    Your Role

    As a Business Development Manager, you will be responsible for developing new business across multiple sectors. You will be required to understand and uncover the client’s needs to ensure Trustpilot offer the best solution. Your goal will be to develop and close new business whilst providing a first-class service. You will have experience selling a solution and demonstrate success and target achievement in previous roles. We are looking for a self-driven and motivated sales professional who wants to work for a forward thinking, fast paced start up. You will:

  • Generate new business opportunities with prospective clients by targeting all verticals in the UK market
  • Take ownership of the full sales cycle from generating leads, demonstrating the product, pricing, negotiation and closing
  • Build a strong pipeline of relevant opportunities to deliver against sales targets and ensure KPI’s are met
  • Build and maintain an in-depth understanding of our product by working closely with our in-house trainer, presales, management and your peers
  • Liaise with Customer Success to ensure a smooth and professional handover happens between Trustpilot and the client
  • Attend events to network and create leads, plus interest in the Trustpilot platform
  • Work with our strong Marketing team to identify leads gathered from webinars and events.
  • Requirements

  • 3 years + experience within a similar role
  • Knowledge of the e-commerce industry is desirable
  • Proven track record of meeting sales targets in business development / new business environment
  • Excellent selling skills built on trust and reliability
  • Proven ability to identify and develop new business
  • Proven understanding of sales metrics and to use them to build and plan for success
  • Strong, repeatable and reliable sales methodology to plan and develop sales
  • What we offer you

  • On-going career development, training and one to one coaching via our inhouse L&D division
  • An extremely lucrative commission structure, company bonus and benefits
  • Vibrant culture in our St Pauls office with unlimited snacks (be careful of your waistline), ping pong, darts and amazing social events
  • Pension, Maternity & Paternity pay, cycle2work, train travel scheme, the list goes on…..
  • Lunch is provided via external caterers once a week
  • Freedom to operate creatively without vertical boundaries.
  • Chance to win a spot at President’s Club trip (It’s exotic, Trust us)
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

    Vacancy opened 22-05-2019
    Location: London

    Job purpose :

    n

    Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    Your Role

    As a Senior Business Development Manager, you will be responsible for developing new business across multiple sectors. You will be required to understand and uncover the client’s needs to ensure Trustpilot offer the best solution. Your goal will be to develop and close new business whilst providing a first-class service. You will have experience selling a solution and demonstrate success and target achievement in previous roles. We are looking for a self-driven and motivated sales professional who wants to work for a forward thinking, fast paced start up. You will:

  • Generate new business opportunities with prospective clients by targeting all verticals in the UK market
  • Take ownership of the full sales cycle from generating leads, demonstrating the product, pricing, negotiation and closing
  • Build a strong pipeline of relevant opportunities to deliver against sales targets and ensure KPI’s are met
  • Build and maintain an in-depth understanding of our product by working closely with our in-house trainer, presales, management and your peers
  • Liaise with Customer Success to ensure a smooth and professional handover happens between Trustpilot and the client
  • Attend events to network and create leads, plus interest in the Trustpilot platform
  • Work with our strong Marketing team to identify leads gathered from webinars and events.
  • Requirements

  • 6 years + experience within a similar role
  • Knowledge of the SaaS / e-commerce industry is expected
  • Proven track record of meeting sales targets in business development / new business environment
  • Excellent selling skills built on trust and reliability
  • Proven ability to identify and develop new business
  • Proven understanding of sales metrics and to use them to build and plan for success
  • Strong, repeatable and reliable sales methodology to plan and develop sales
  • What we offer you

  • On-going career development, training and one to one coaching via our inhouse L&D division
  • An extremely lucrative commission structure, company bonus and benefits
  • Vibrant culture in our St Pauls office with unlimited snacks (be careful of your waistline), ping pong, darts and amazing social events
  • Pension, Maternity & Paternity pay, cycle2work, train travel scheme, the list goes on…..
  • Lunch is provided via external caterers once a week
  • Freedom to operate creatively without vertical boundaries.
  • Chance to win a spot at President’s Club trip (It’s exotic, Trust us)
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

    Vacancy opened 21-05-2019
    Location: Copenhagen

    Job purpose :

    Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    To support Trustpilot’s rapid expansion, we’re looking for a talented Quality Assurance & Development Specialist to join our team in Copenhagen.

    As our Quality Assurance (“QA”) & Development Specialist, you will be responsible for global Quality & Compliance alignment, training, quality checks and supporting agents across multiple offices. You will work closely together and report to the Global Director of Q&C Operations as well as having a close relationship with the global Q&C teams. Your tasks will be as follows:

    Tasks:

  • Quality Assurance audits on Q&C Agents, ensuring managers get feedback to provide to agents and increase global alignment
  • Ensure Q&C teams are aligned globally through providing regular workshops, test alignment through quarterly quizzes, etc.
  • Provide management with quality assurance reports, to identify gaps in alignment across teams and identify ways to resolve gaps and improve the quality of the agents’ work.
  • Train and mentor new Q&C agents and carry out ad-hoc training of the Trustpilot organisation regarding our work to ensure the integrity of our platform.
  • Responsible for knowledge management in Q&C, including our internal knowledge library, Google Team Drive, document standardization, etc.
  • Responsible for creating processes  and making changes for Q&C Operations and Enforcement teams.
  • Create User Guides to assist agents on using the vast number of tools available to the teams
  • Work with the Q&C Content Creator in order to update macros and support articles that accurately reflect Q&C processes.
  • Work closely with our TnT (Tech) Team in order to fix any bugs and propose changes to ensure efficient processes.
  • Reporting and working closely with product teams from different departments on specific projects that have an impact on the Q&C, ensuring Q&C concerns are identified and raised.
  • Back-up other QA team member on Zendesk administration, which includes setting up dashboards/statistical overview, maintaining Zendesk tags/topics/triggers based on current processes, upload macros for agent use, constantly research Zendesk updates that can benefit operations, etc.
  • Skills:

  • Minimum of 2 year of experience working with Quality Assurance or similar.
  • Great understanding of Quality Assurance and Quality Improvement processes.
  • Experience working with and/or developing processes.
  • Previous experiences in the Compliance sector.
  • Excellent presentation skills and experience in creating reports.
  • Able to work independently and manage multiple projects at once. A proactive approach to task and issue handling is essential.
  • Ability to deal with multiple stakeholders on a regular basis.
  • Solid organisational skills and a keen eye for details.
  • Excellent written communication skills in English. Knowledge of other foreign languages is a plus.
  • Ability to structure your work and deliver results.
  • A can-do person who works efficiently & takes pride in ensuring quality alignment across multiple teams.
  • Application

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.   

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality Assurance & Development Specialist.

    Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

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    JavaScript JavaScript
    Node.js Node.js
    HTML5 HTML5
    AngularJS AngularJS
    Python Python
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