51 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, 

Trustpilot aims to set new global standards in consumer to business dialogue. 

 Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. 

 Then in Melbourne, Berlin and Denver.

Now we're growing... and growing! We have over 500 employees, representing 40 different nationalities.


Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Job Opportunities



Vacancy opened 24-05-2017
Location: Copenhagen

Job purpose :

Every month, half a million new reviews are posted on Trustpilot for thousands of businesses in our review community. We have now reached almost 30 million reviews from consumers around the world. Things tend to move fast at Trustpilot, particularly our global growth and presence. With this rapid growth also comes a massive amount of data, which we can use to greatly improve our products, user experience, internal systems and customer insight.  

We are seeking a Data Analyst Student Worker to join our growing Data Analytics team in Copenhagen.  The analytics team supports different departments within Trustpilot with clear and insightful analysis of the big data at hand, including consumer data, product usage data and data from our internal systems such as Salesforce.  

About the Role

You will be part of a small team within our 100 person Technology department, where teamwork, creativity, learning and having fun are a normal part of everyday work life. In addition to working with your team members, you will also collaborate with many people from across the business to help solve problems and enlighten others with your data skills and reporting. You will be analyzing large data sets to create reports and analysis that will help us to understand our business and our customers. We will provide some of the latest analytical tools and resources for you to work with, such as Chartio, Amplitude and Amazon Redshift. This is a student position, so we anticipate you working around 15 hours per week.

 About You

  • You are studying for a degree (preferably Masters level) in mathematics, statistics, physics, computer science or similar
  • You are curious about data and its commercial applications and keen to learn about technology
  • You are quick to learn new tools, techniques and methods
  • You are highly numerate, able to spot patterns in complex data, and feel confident to independently work with very large data sets
  • You can understand and write SQL queries
  • You are able to create clear, easily understood, visualisations of data
  • You have some knowledge of R
  • You are a good communicator, and able to explain complex results in plain language
  • You have strong oral and written communication and presentation skills in English
  • You are motivated and keen to learn
  •  We offer

  • A key part of an exciting international growth journey
  • Opportunities to learn from the best and develop your career
  • Great colleagues and a core work culture that you can believe in
  • Great location in central Copenhagen
  • Minimum 15 hours per week
  • Application

    If you think this role is made for you, please send us your CV and a cover letter telling us why you are perfect for this job. If selected, you will be expected to complete a data assignment prior to your interview.  

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.   

     About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 30 million consumer reviews of 160,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

     

    Vacancy opened 15-05-2017
    Location: London

    Job purpose :

     

    As a Business Development Executive, you will be working with our UK sales teams to uncover new opportunities and revenue streams. You will be responsible for prospecting and qualifying leads over the phone with key decision makers. You will be part of a small, flexible team working on numerous projects and developing new sales strategies.

    Your Role

  • Engage with prospects to uncover needs, qualify potential opportunities and build relationships
  • Initiate sales processes by outbound prospecting to generate leads and warm lead follow up
  • Explain our products and articulate Trustpilot’s value proposition
  • Partner with the Business Development Managers to set up meetings with new prospects
  • Achieve activity and support closed business
  • Requirements

  • 1-2 years of B2B meeting booking/telesales experience
  • Knowledge of the sales process from lead generation to relationship management
  • Ambitious and results orientated
  • Well organized with the ability to prioritise and handle increasing responsibility over time
  • Excellent communication skills
  • A team player
  • Knowledge of the E-commerce sector is an advantage but not essential
  • We offer you

  • A key part of an exciting international growth journey
  • Excellent culture and social working environment
  • Competitive salary
  • About Trustpilot         

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 23 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US and Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

     

    Interested in learning more about the culture at Trustpilot? Check us out on The Muse !

    Application
    If you see yourself in this role, and you are interested to know more about us, we suggest that you go to our website www.trustpilot.com.


    When you submit your application through the link, make sure to upload a personalised cover letter, in which you describe why you would be our ideal Account Developer for the UK Market.

     

     

    Vacancy opened 06-02-2017
    Location: New York

    Job purpose :

    Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

    Trustpilot is seeking a dynamic and highly analytical Customer Success / Sales Operations Manager to join our international Commercial Operations team working out of our NYC office.  We are looking for an enthusiastic, hardworking, and resourceful person who will working closely with our sales, marketing and customer success teams to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for project managing key initiatives and new process roll outs, analysis and optimization, and managing and enforcing the sales and retention processes.

    More about your role and responsibilities:

  • Partner with senior-level stakeholders in our sales and customer success departments to implement new and improved processes and build out support infrastructure
  • Identify and manage project roll outs of new tools to increase the efficiency of our sales and customer success teams
  • Own key weekly, monthly, quarterly operational processes, such as lead management, auto-renewals, and commissions
  • Create and own robust dashboards that measure and track company KPIs
  • Report on results, analyze trends and suggest improvements
  • Your profile

  • Minimum of 2-4 years of experience in an operational role
  • Experience identifying necessary sales process improvements and leading projects to drive change
  • Organized and can juggle working on multiple different projects at once
  • Analytical mindset, passionate working with data, and advanced Excel skills
  • Experience working with Salesforce
  • Detail oriented and very structured
  • An ability to work cross-functionally and influence decision making with senior-level audiences
  • Bachelor’s Degree from a leading College or University
  • Reporting to:
    You will be reporting to the Director of U.S. Commercial Operations

    We offer:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.
  • About Trustpilot

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

    Vacancy opened 20-04-2017
    Location: Copenhagen

    Job purpose :

    Every month 700,000 new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    To support Trustpilot’s rapid expansion, we’re looking for a talented Quality & Compliance Fraud Investigator to join our team in Copenhagen.

    Trustpilot’s Quality & Compliance Team is part of a larger Trust & Transparency unit. We collaborate with Legal, Communications and Technology to ensure that Trustpilot is the most trusted company in the world. The Quality & Compliance team safeguards trust in our platform and we investigate and handle fabricated reviews, companies and users for fraudulent patterns. We’ve got a suite of automated tools and manual processes in place to help us work more efficiently.

    The job
    As our Quality & Compliance Fraud Investigator you will be based in Copenhagen and will be reporting to the Quality & Compliance Director. Your tasks will include:

  • Performing daily fraud detection activities with a special focus to improve our fraud detection tool set.
  • Conducting fraud detection tasks on a daily basis.
  • Working closely with the Trust & Transparency Product Team on developing and identifying patterns relating to fake review detection.
  • Cooperating with the Trust & Transparency Product Team sharing expertise necessary for building compliance tools and databases that help us to scale better and work more efficiently.
  • Acting as go-to person for other departments incl. management when there is evidence of fraudulent behavior of users or companies, such as online requests for or offerings of fabricating reviews on Trustpilot.
  • Identifying new areas for investigation, provide input on relevant guidelines, procedures and processes where areas of improvement are identified.
  • Carrying out ad-hoc fraud investigations of escalated cases related to any misuse of our review platform and assist our Communications department with investigations relating to PR cases.
  • Educating and increasing awareness within Trustpilot about the work and fundament of investigators operations and trust & transparency principles.
  • When required, help back up our Quality and Compliance Agents to solve reported reviews / tickets in case of lack of bandwidth and peak periods.
  • Qualifications

  • Experience with fraud detection or similar experience is preferred.
  • Advanced understanding of fraud detection from a data centric approach.
  • Experience or interested in identifying patterns and outliers that can assist with the continuous development of our fraud detection tools.
  • Excellent written English communication skills, and an ability to understand the nuances of communicating with businesses and consumers.
  • Able to work independently and juggle multiple tasks at once. A proactive approach to task and issue handling.
  • Process oriented and a keen eye for detail.
  • A can-do person who works efficiently and takes pride in handling every case.
  • Ability to structure and prioritize your time.
  • We offer you:

  • The opportunity to become a key part of an international growth journey
  • Great colleagues and a social working environment
  • Exciting opportunities for career growth and learning new skills
  • Nice location in central Copenhagen
  • Application
    Interested in learning more about the Trustpilot culture? Check out our company page on The Muse.  

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.   

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality & Compliance Fraud Investigator.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 27 million consumer reviews of 150,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500 employees represent 40+ different nationalities.

    Vacancy opened 23-05-2017
    Location: Copenhagen

    Job purpose :

    Overview:

    Do you want to be part of a fast-paced international sales floor with great benefits, awesome team events, and colleagues who truly want to make a difference? If so, Trustpilot is looking for a motivated, energetic and eager individual to join our New biz team.

    As a Sales Executive, you are responsible for developing new business across multiple sectors. You understand and know how to uncover your clients’ needs to ensure you offer the best and most valuable solution. Successful candidates must have a strong work ethic, passion to be part of Trustpilot, and the drive to not only meet, but exceed, sales targets. With a winning attitude, a passion for Trustpilot and proven success, we offer career mobility opportunity to Senior Sales Executives, other sales related departments or management.

    Your Role:

  • Full sales cycle management - from generating leads, demonstrating the product, pricing, negotiation and closing
  • Be a hunter by discovering and fostering your own leads utilizing online and offline resources
  • Reach key decision makers in order to sell Trustpilot’s mission, platform and software solution
  • Engage in prospect meetings and relevant Expo’s
  • Make a high volume of daily outbound sales calls speaking to key stakeholders across all verticals
  • Track and resolve client issues and manage expectations both internally and externally
  • Proactively maintain your pipeline using our CRM, Salesforce
  • Achieve and consistently exceed monthly sales goals
  • Develop skills necessary to transition into an enterprise sales role
  • Ideal Fit:

  • 1-3 years of  experience with B2B full sales cycle in a fast paced selling environment
  • Adept at qualifying leads, reaching the right contact, prioritizing the pipeline and closing the deal to meet your monthly and quarterly targets
  • Understanding of the decision making structure in mid-size to large companies
  • Ability to thrive in a performance-oriented environment
  • Knowledge of e-commerce, online marketing and social media a plus
  • Self-starter with a competitive nature and desire to grow a career in software sales
  • You speak Dutch at first language level
  • Excellent communication skills
  • You are ambitious, self-driven and result oriented
  • We offer you:

  • Ongoing training and support for an exciting career in Trustpilot
  • A key part of an international growth journey
  • International culture and social working environment
  • Great location in central Copenhagen
  • Competitive salary with an uncapped OTE.
  • Application

    Interested in learning more about the Trustpilot culture? Check out our company page or stop by The Muse.   

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Sales Executive for the Dutch Market. Applications will be processed continually. 

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 27 million consumer reviews of 159,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

    Why Join Trustpilot