64 job openings

London

Industry

Internet

Foundation Date

2007

Trustpilot

London

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. Read more

Why Join Trustpilot

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. Read more

Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Quarterly social events
Welcome pack for new starters
Welcome pack for new starters

Meet the Team

Company growth

Job Opportunities



Vacancy opened 22-05-2018
Location: Vilnius

Job purpose :

Join Trustpilot in Vilnius as our Privacy Agent if you are ready to be a part of a great company, have fun and take advantage of real opportunities for growth in a fast paced environment.

The role
As our privacy agent you will be supporting our community (both companies and users) in regards to privacy and data protection. You will work closely together with the Q&C team, the Governance team and our Privacy Counsel in Vilnius.

Your Responsibilities

You will

  • Work independently with daily written communication and support to all Trustpilot’s users (consumers and businesses) regarding privacy matters.
  • Assist our Commercial teams with answering privacy related questions from customers, partners etc.
  • Support the Legal Team, Q&C and Support teams on privacy related matters.
  • Being a Trust Ambassador by nurturing relationships with colleagues in other departments, and assisting projects aimed at increasing trust and transparency.
  • Helping improve and maintain our model answers and compliance-related content for communicating with our community.
  • Handling cases related to any English speaking markets when needed.
  • Skills

  • Excellent written language skills in English.
  • Experience with data protection legislation and knowledge about GDPR is a plus but not a requirement.
  • Previous experience within a support role or a compliance role.
  • Good understanding of quality & compliance operations and processes.
  • Excellent written communication skills, and an ability to understand the nuances of communicating with businesses and consumers.
  • Great stakeholder management, as you will be engaging across departments.
  • Able to work independently and juggle multiple tasks at once.
  • A proactive approach to task and issue handling.
  • Application
    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.  

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Privacy Agent.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 43 million consumer reviews of 200,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 600+ employees represent 40+ different nationalities.

    Vacancy opened 16-05-2018

    Job purpose :
    Trustpilot is an online community helping consumers make purchasing decisions with confidence while also enabling companies to grow their business based on the most powerful information out there: real reviews from their real customers. A new review is written through Trustpilot every five seconds and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

    Your Mission:

    The Technical Support Agent is the second touch point of contact for customers when they have issues with Trustpilot services. This person will provide support using phone, e-mail and relevant web based tools to solve customer issues with Trustpilot services.

    The Role:

    This individual is tasked to provide second level support to our customers by all available support channels such as phone, email, and other various communication platforms.  You will work closely with sales and account managers to build working relationships and continue knowledge sharing.  The support team is often the most common way our customers interact with us, so it is important to provide top class support with an ability to smile “through the phone.”  

  • Provide technical support to our customers by phone, email and chat to help them use our services. Your communication will enable our customers to understand the potential of our technology and what is required to implement it.
  • Help our customers solve any technical issues that are preventing them from setting up / using our services.  You’ll be helping to solve different types of technical issues that are preventing customers from using our more advanced services (API’s, Unique links and Widgets).
  • Build and maintain “best practices” and self-service guides enabling customers to solve their own issues.
  • Answer incoming queries from customers and colleagues.
  • Your Profile:

  • 1-3 years in customer support within technology or digital marketing verticals.
  • A 4-year college degree.
  • Excellent writing and communication skills.
  • Basic understanding of e-commerce and social media.
  • Experience with HTML/CSS, JavaScript and/or Networking concepts.
  • Strong time management skills.
  • Ability to independently stay organized under a large workload.
  • Ability to communicate politely in all possible situations.
  • Takes pride in providing a high level of service and delivering a consistent performance.
  • Thrive in a high paced performance-oriented environment.
  • Ability to profile light training on high-level technical concepts.
  • We don’t care if you are extremely outgoing or perceived as an introvert. What is important is that you are a doer, you will pick up the phone when a customer calls and just can’t stand to have “tickets” in the queue. You are quick to follow through, and take pride in ensuring that your/our users receive quick and solid answers to their questions.

    Bonus:

  • Phone support training.
  • Experience with Zendesk.
  • Fluent in multiple languages.
  • We Offer:

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • 100% covered health insurance. Vision and dental insurance offered
  • Free catered lunch every Friday, bagel Mondays, office happy hours, ping pong tables, 2 kegerators, gongs, bells and more
  • Great office location in the heart of the Flatiron District
  • About Trustpilot:

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 125,000 businesses with TrustScores based on more than 15 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, GER, Denmark and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

    #LI

    Vacancy opened 15-05-2018
    Location: Copenhagen

    Job purpose :

    We’re looking for a Compliance Counsel who can create and drive company-wide compliance projects that us help minimize risk, balance strategic goals with complex regulatory requirements, and strengthen our business’s brand and reputation. Is this you?

    The role
    As our new Compliance Counsel in Copenhagen, you’ll be a core part of our newly established Governance Team and drive key compliance projects across Trustpilot globally.

    You’ll take on a broad role that includes advising the company on a range of compliance and privacy-related initiatives. You’ll work across departments and with different stakeholders to help them understand legal risks and obligations, and roll out high-profile, cross-functional initiatives that involve complex legal or regulatory issues.

    You’ll also further develop and build up our programmes for internal compliance, governance and trust, and establish a strong framework of processes and procedures to increase the compliance level at Trustpilot.

    Your responsibilities

  • Develop and manage internal compliance programs and processes to ensure we meet our obligations as an online review platform and a global company - for example, on anti-bribery requirements and ethics best practices
  • Create policies, processes and procedures to facilitate and support our compliance and governance objectives
  • Help maintain and update our policies, such as our Code of Ethics, and policies on diversity and equal opportunity
  • Support the Legal Team and our commercial teams on compliance-related legal matters, including advising on business partnerships, commercial strategy, integrations, and product development
  • Together with the Governance Team, develop and help implement training programs to ensure internal compliance, a robust governance architecture and a focus on trust throughout the entire organization.
  • Your skills

  • Demonstrated experience with drafting policies, creating procedures and rolling out compliance programmes as an in-house compliance counsel. Experience with data protection and the GDPR is a plus
  • 3+ years of relevant legal experience, including at a law firm and/or prior in-house experience. Experience from an internet or technology company will be a plus
  • You have sharp analytical skills and excellent writing and communication skills in English (other languages are a plus)
  • You are diligent, proactive, collaborative, and have demonstrated excellent legal and business judgment and strategic thinking
  • Ability to recognize legal and ethical risks and communicate these to colleagues and customers, taking into consideration the impact on the wider business
  • Strong organizational skills; the ability to manage multiple projects at once, ensure follow through and meet deadlines
  • Ability to take full responsibility for structuring and prioritizing your time well
  • Can work well independently or as a team player, ready to support your team and other departments
  • We offer you

  • Opportunities to learn and develop your career in a fast-paced company
  • A chance to be a key part of an exciting international growth journey
  • Great colleagues
  • Great location in central Copenhagen
  • Application
    If you see yourself in this role, please apply below and be sure to include a personalized cover letter in which you describe why you would be our ideal Compliance Counsel.

    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com, or read about our work culture on The Muse.  

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Boasting more than 37 million consumer reviews of 200,000 businesses, Trustpilot is quickly becoming the world’s leading independent review site. Trustpilot reviews are seen nearly 2 billion times each month by consumers worldwide and more than 10,000 consumers sign up to Trustpilot every day. We also help businesses generate insights through customer review data analytics, which can be used to improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with their customers, Trustpilot aims to set new global standards in consumer-business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, the UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius, Trustpilot’s 650+ employees represent 40+ different nationalities. For more information, visit https://www.trustpilot.com/

    Vacancy opened 11-05-2018
    Location: Copenhagen

    Job purpose :

    Passionate about good communication? Have a keen eye for detail? Want to work for one of Europe’s fastest growing startups? Then you could be our new Copywriter/Translator for the Italian market.

     

    At Trustpilot, we communicate with thousands of consumers and businesses every day. We do this via blog posts, support articles, and Trustpilot websites. People from all over the world use Trustpilot, and we want our copy to be easy to understand, engaging, and to-the-point.  

     

    We're looking for a full-time professional writer for the Italian market. You’ll work cross-functionally; maintaining and refining the Italian written communication for several Trustpilot departments. You will be based in our Technology department as part of the Copywriting and Localization Team, but you’ll perform translations for stakeholders across the company.

     

    The role

  • Translate materials from English to Italian for Product, Marketing, Sales, Support, and Quality & Compliance departments.
  • Work closely with Technology’s Copywriting and Localization Team and other internal stakeholders to ensure proper delivery of written communication.
  • Define and optimize Italian content in close collaboration with Italian colleagues throughout the organization.
  • Take full ownership of your language, Style Guide, and terminology.
  • Take part in creating and maintaining our cross-organizational translation process.
  •  

    Your profile

  • A skilled online communicator who loves to write
  • Two or more years of translation and/or copywriting experience
  • High Italian language level and excellent English skills are a must
  • Ability to meet deadlines and create spot-on translations on the fly
  • Technically savvy or at least interested in product development
  • Some HTML experience would be helpful
  • You must have permission to work in Denmark
  •  

    We offer

  • A key role in an exciting international growth journey
  • A dynamic, social and multicultural work environment
  • Great colleagues and a team-oriented work culture that you can believe in
  • Awesome location in the heart of Copenhagen
  •  

    Application:

    Are you the perfect candidate for this role? Then please submit your CV and application in English.  Feel free to check us out at www.trustpilot.com.

     

    About Trustpilot:

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, it has seen rapid adoption and now provides over 100,000 e-commerce businesses with Trustscores based on more than 10 million reviews. The company has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, and is now entering the US. Trustpilot enables e-commerce businesses to engage with customers directly, inviting them to provide reviews of their online experience. This enables brands, in an increasingly crowded online world, to have a better dialogue with customers and channel feedback to improve business operations and customer satisfaction.

    Vacancy opened 11-05-2018
    Location: Copenhagen

    Job purpose :

    Passionate about good communication? Have a keen eye for detail? Then you could be our new Freelance Translator for the Norwegian market.

    At Trustpilot, we communicate with thousands of consumers and businesses every day. We do this via blog posts, articles on our Support Center and on Trustpilot’s websites. People from all over the world use Trustpilot, and we want our copy to be easy to understand, engaging, and to-the-point.

    About the Role

    To support our Norwegian team, we're looking for a Freelance Translator for the Norwegian market. You’ll be in charge of translating, maintaining and refining the Norwegian written communication for several Trustpilot departments. The Freelancer will work from home, but will always be welcome to drop by the Technology office, where the Localization and Copywriting Team is located. You’ll have a range of stakeholders across the company whom you’ll assist with your awesome translation and copywriting skills. The workload will vary from week to week but we expect max 20 hours per week.

    Responsibilities

  • Translate materials from English to Norwegian for the following departments: Technology, Marketing, Customer Success, and Sales
  • Work closely with the Localization Team and other internal stakeholders to ensure proper delivery of written communication
  • Define and optimize Norwegian content in collaboration with Norwegian colleagues throughout the organization
  • About You

  • A skilled online communicator who loves to write
  • Two or more years of translation and/or copywriting experience
  • Excellent Norwegian language level and strong English skills are a must
  • Ability to meet deadlines and create spot-on translations on the fly
  • Technically savvy or at least interested in Product Development
  • Some HTML experience would be helpful
  • You must have permission to work in Denmark
  • You live in Copenhagen (or nearby)
  • We offer

  • A key role in an exciting international growth journey
  • A social and multicultural team
  • Team events for freelancers and in-house translators
  • Application:

    If you think you are the perfect candidate for this role please submit your resume and application in English. Feel free to check us out at www.trustpilot.com

    About Trustpilot:

    Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, it has seen rapid adoption and now provides over 100,000 e-commerce businesses with Trustscores based on more than 10 million reviews. The company has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, and is now entering the US. Trustpilot enables e-commerce businesses to engage with customers directly, inviting them to provide reviews of their online experience. This enables brands, in an increasingly crowded online world, to have a better dialogue with customers and channel feedback to improve business operations and customer satisfaction.

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    nginx nginx
    JavaScript JavaScript
    Node.js Node.js
    HTML5 HTML5
    AngularJS AngularJS
    Python Python
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