Trustpilot

London

Industry

Internet

Foundation Date

2007

Story

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 20 million consumer reviews of 130,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. 

Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, 

Trustpilot aims to set new global standards in consumer to business dialogue. 

 Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500+ employees represent 40 different nationalities.

Vision

Back in 2007, Peter Mühlmann, Trustpilot founder and now CEO, saw an opportunity to help online shoppers.

Peter's mom wanted to shop online, but needed more information to make the best purchases. 

Peter thought:

Why not help people make smart purchases and share their experiences with others?

A dedicated team helped Peter build his idea.

Trustpilot was born. 

2012 - Today

Trustpilot opened offices in New York and London. 

 Then in Melbourne, Berlin and Denver.

Now we're growing... and growing! We have over 500 employees, representing 40 different nationalities.


Our Mission

Let's strengthen the conversation between businesses and consumers

Our values

Trust & Transparency 

Benefits

Stock Options
Unlimited snacks, free breakfast and lunch is provided once a week
Quarterly social events
Welcome pack for new starters

Meet the Team

Job Opportunities

Quality and Compliance Agent

Vacancy opened 18-01-2017
Location: London, United Kingdom

Job purpose :

Trustpilot Quality & Compliance Team is part of a larger Trust & Transparency unit. We work closely together with Legal, Corporate Communications, IT Risk & Security and Technology to ensure that Trustpilot is the most trusted company in the world. The Q&C team safeguards trust in our best-in-class online review platform. We investigate companies and users for fraudulent patterns and handle fabricated reviews. We’ve got a suite of automated tools and manual processes in place to help us work more efficiently.

Your role

As our new Quality & Compliance Agent you will be responsible for the UK Market together with your UK Quality & Compliance Agents in Copenhagen. You will play an important role in securing the presence of the Quality & Compliance team in London.

  • Solve any issue regarding reported reviews for the UK market on a daily basis ensuring that the reviews on our site are compliant with our guidelines
  • Participate in relevant quality activities (detect and remove fabricated reviews, assess review templates for identifying signs of incentivising, identify cherry picking) for the UK market on a daily basis
  • Help to build and align processes and procedures in the London office together with the Q&C Manager Europe and Q&C Team Lead Europe who are located in the Copenhagen office
  • Help maintain  macros or other compliance content used in the processes when communicating with our community of users and companies
  • Be a “Trust & Transparency” ambassador in our London office helping to establish and maintain a successful working relationship between the Quality & Compliance Team and London Sales Executive, Customer Integration and Account Management  teams (regular knowledge sharing sessions, being a go-to with trust- and compliance-related questions) together with the rest of the Q&C team members
  • Obtain local market’s Quality & Compliance expertise to help the team to cover the largest market most efficiently, suggest areas for improvements

  • Your Profile

  • A minimum of 2-3 years of Compliance, Fraud Detection or similar experience
  • Experience from an IT/Tech/Social media company is a plus
  • Bachelor degree from a university
  • Process and quality oriented style of work
  • Excellent writing and communication skills
  • Ability to communicate politely in all situations
  • People person
  • Great team player
  • Ability to take full responsibility for structuring and prioritizing your time well, be independent and ready to support your team
  • Willing to cooperate with other departments, Sales, Retention, Onboarding and Support
  • Native English-speaker. If you are fluent in other languages, for example:  Danish, French or German please let us know!
  • It’s important you have a “can do” attitude and take pride in ensuring that our users receive quick and solid answer to their questions
  • Must have work permission for UK

  • We offer you:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Steep learning curve
  • Nice location in central London
  • Competitive salary
  •  
    Application

    If you see yourself in this role, and you are interested to know more about us, we suggest that you go to our website www.trustpilot.com.

    When you submit your application, make sure to upload a personalized cover letter in which you describe, why you would be our ideal Quality & Compliance Agent for the UK Market.

     
    About Trustpilot

    Trustpilot is a global, online review community that builds trust and transparency between consumers and businesses. Currently boasting more than 15 million consumer reviews of 120,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 27 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Berlin and Melbourne, Trustpilot’s 450+ employees represent 40 different nationalities.

     

    Interested in learning more about the culture at Trustpilot? Check us out on The Muse!



    Sales Recruiter

    Vacancy opened 11-01-2017
    Location: Copenhagen, Denmark

    Job purpose :

    Trustpilot, Europe’s #1 consumer review platform, operates in 27 countries with offices in London, New York, Denver, Berlin, Melbourne and Copenhagen. We are looking for a Sales Recruiter to join our European Recruiting team, which currently consists of 9 professionals. We strongly believe that hiring the best talent is core to our success, and this pivotal role will be instrumental to that mission!

    At Trustpilot you will:

  • Manage the full recruiting cycle for open sales positions across our team
  • Proactively source sales talent using tools such as LinkedIn Recruiter
  • Identify and attract candidates from European markets such as Dutch, French, Nordic, etc.
  • Review resumes and pre-screen qualified candidates; manage interviews and move the hiring process forward in a timely manner 
  • Input and manage candidate flow through Greenhouse, our applicant tracking system
  • Maintain a high standard of customer service. You want to ensure that all candidates have a great interview experience from start to finish
  • Location Copenhagen
  • This is a great opportunity for someone looking to make the move to an in house recruiter role and who is looking to progress their career in recruitment and HR.

    Qualifications:

  • Preferably a bachelor or master’s degree
  • 3+ years of recruiting experience from a well-known headhunter company
  • Prior experience using LinkedIn Recruiter as a sourcing tool
  • Excellent communication skills
  • Devoted to reaching out to candidates and responding in a timely manner – with sense of urgency
  • At your best when you're working in a fast-paced environment and proud of the work you do
  • Flexible. This role is for someone who loves being part of a growing company, wants a challenge every day and sees new tasks as a learning opportunity
  • Application

    Interested in learning more about the Trustpilot culture? Check out our company page on The Muse.   

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Sales Recruiter. Applications will be processed continually. 

    About Trustpilot

    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 25 million consumer reviews of 140,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500 employees represent 40+ different nationalities.

     

     

    Office Manager – maternity cover

    Vacancy opened 02-01-2017
    Location: Copenhagen, Denmark

    Job purpose :

    Every month 700,000 new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

    To support Trustpilot’s rapid expansion, we’re looking for a talented Office Manager to join our team in Copenhagen. The role is a fixed term maternity cover.

    As our Office Manager, your mission is to ensure that both the Trustpilot employees and guests are faced with professionalism in the day-to-day operations at our headquarter office in Copenhagen. We are looking for a highly organized, motivated professional who is experienced with the challenge of building structure and creating a smooth functioning office environment for an extremely high paced organization.

    Role and responsibilities

  • Day to day management of the Copenhagen office (reception and canteen)
  • Daily tasks include: office upkeep, contact to service providers (catering, cleaners, craftsmen, suppliers), welcoming guests, as well as event coordination
  • Negotiating contracts with our service providers
  • Budget handling for Office and for events
  • Handle sickness for both reception and canteen
  • Support to our other offices
  • Administrative ad hoc tasks
  • Your Profile 

  • Minimum 5 year experience from a similar role, possibly combined with experience from hotel, event, conference, facility or store management
  • Strong planning skills and demonstrated ability to handle multiple projects simultaneously
  • Experienced with managing and scheduling of office services
  • Experienced and motivating people manager
  • Self-driven with a service-oriented “can do attitude”
  • Have an eye for detail and ‘the smart solution’ to day-to-day challenges
  • Strong communication skills
  • Fluency in English and working proficiency in Danish
  • We offer you

  • An exciting role in an exciting international growth journey
  • Great colleagues and social activities in a highly international working environment
  • Excellent location in company headquarters – centrally located in Copenhagen
  • Competitive salary
  • Application
    Interested in learning more about Trustpilot? Check out our website www.trustpilot.com. If you are also interested in learning more about the Trustpilot culture, then check out our company page on The Muse 

    If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalized cover letter, in which you describe why you would be our ideal Office Manager.

    About Trustpilot
    Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 25 million consumer reviews of 140,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 24 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

    Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin and Melbourne, Trustpilot’s 500 employees represent 40+ different nationalities.

    Customer Success Manager

    Vacancy opened 12-12-2016
    Location: London, United Kingdom

    Job purpose :

    We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value.

    As a Customer Success Manager you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.

    Responsibilities

  • Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Trustpilot delivers against them
  • Convey best practice examples that drive ROI
  • Ensure Trustpilot becomes the value adding partner in targeted accounts
  • Act as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, engineering and sales teams
  • Successfully upsell Trustpilot’s products and discover new revenue opportunities
  • Increase renewal rates and reduce churn
  • Mapping various accounts in order to cross sell into other parts of their business
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Develop business potential with your accounts and deliver a sustainable pipeline
  • Develop strong relationships with our internal teams to support your accounts
  • Client meetings will be performed both over the phone and face to face
  • Requirements:

  • Strong track record in managing a mix of small and large customer accounts with a focus on achieving a high renewal/retention rate
  • Ideally 3-5 years of account management experience
  • Profiles from companies working with Online Marketing, e-commerce or SaaS environments will be strongly preferred
  • Demonstrated experience with subscription based, renewal license models
  • Ability to build and maintain strong relationships with multiple stakeholders
  • Excellent communication and negotiation skills
  • Adept of uncovering new revenue opportunities
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Experience with selling in a competitive environment
  • Great written and oral presentation skills in English (similar to native level)
  • A good understanding of digital advertising/search marketing industry - preferred
  • Ability to travel
  • We Offer:

  • Extensive on-going training and development for your career in technology sales
  • The opportunity to be a key player at a rapidly expanding global technology company
  • Vibrant cultural in our St Pauls HQ with plentiful Snacks, ping pong, extensive social activities.
  • If you’re looking for an opportunity to grow, a company that invests in your personal development, a solid compensation package, and a fun culture, then you’ve come to the right place.
  • See for yourself https://www.themuse.com/companies/trustpilot

    Founded in 2007 by CEO Peter Holten Mühlmann, Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. We have developed strong positions in Denmark, Sweden, the U.K., France, Italy, Germany and the Netherlands, as well as the U.S.  Currently boasting more than 14 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot, and every month, 500,000 new reviews are posted on the community.

    Creative Director

    Vacancy opened 14-12-2016
    Location: Copenhagen, Denmark

    Job purpose :

    Here at Trustpilot, we’re pushing for one big goal: to be the definitive, global standard for trust online. We’re here to make sure shopping online is a safe and secure experience for everyone, and to help good companies learn from their customers and thrive.

    Founded in Copenhagen in 2007, Trustpilot today leads the world in online reviews. More than 10,000 businesses in 27 countries trust us and use our business product. Our 25 million reviews on Trustpilot.com are seen 1.3 billion times per month. We’ve got offices in New York, London, Berlin, Melbourne and Copenhagen, and our 500 employees represent 45 different nationalities. We are truly and proudly global.  

    So, if you want your good work to make a resounding impact, here’s your golden ticket.

    About the role

    The Creative Director will play a crucial part in developing the next phase in our journey to become a world class brand. You’ll be guiding and executing a fresh creative vision for our brand and bring it alive through great design. You’ll be hands-on, tackling creative and design matters both big and small, collaborating across departments, and making sure it all plays nicely together.

    We’re looking for a highly visual, creative thinker, who’s grounded in user-centered product development and takes user experience to heart. You possess a knack for telling profound stories in smart and inspiring ways, making things happen, and getting people excited about it. You’re seeking new challenges in an environment that’s fun, purposeful, and empowering.

    You'll be reporting to our VP of Growth and will have a close tie to our SVP of Communications. The role will be based in Copenhagen, Denmark. We will offer relocation assistance for the right candidate.

    Things you’ll do in this role

  • Co-develop and maintain the company’s refreshed brand guidelines, imagery and design language system with our SVP of Communication
  • Work closely with the UX designers and product teams to create UI designs, icons, and images for Trustpilot digital products
  • Present proposed designs and creative outputs to stakeholders and upper-level leadership
  • Gather input and feedback from web, marketing and content specialists to ensure consistency between all Trustpilot brand touchpoints
  • Provide guidance across Trustpilot on creative communications, campaigns and assets
  • Collaborate with UX designers, user researchers, engineers, and product managers to understand user needs and generate ideas for improvements to our products
  •  What we expect from you

  • 6+ years of design experience creating engaging, user-focused, and beautiful digital products, demonstrated by a strong portfolio
  • Experience building brand identity and creative assets that are effective in reaching target groups
  • A love of UI details, color, and typography, as well as the ability to establish design patterns and systems
  • Mastery of current design and prototyping tools
  • Awareness and practical understanding of current technologies and their application and relevance to digital media and consumer consumption
  • Ability to give constructive feedback to more junior designers
  • Demonstrable strategic thinking and clear communication skills 
  • Fluent in English, both written and spoken
  • Occasional travel within Europe and to the US
  • Experience with any of the following are a big plus:  user research, content design, information visualization, motion design, data analysis, and/or quantitative testing
  •  What you can expect from us

  • A fast-moving atmosphere where we value data-based decision-making, user-centered design, and proactively experimenting and iterating
  • Talented, genuinely nice colleagues who like to be social together (we have movie nights, team dinners, whiskey tastings, and more)
  • Learning opportunities such as courses, conferences, and trainings from world-class product and design leaders
  • 20% time to work on projects you’re passionate about
  • Plenty of optional networking events and speaking opportunities
  • Flexible, family-friendly working environment
  • Central location in beautiful downtown Copenhagen, easily accessible by bike and public transportation
  • Application

    If you think this job is made for you, please submit your CV and cover letter telling us why you are perfect for this role.  Please also include a link to your portfolio.  

    If you would like to know more about Trustpilot culture, check us out on The Muse

     

    Why Join Trustpilot