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16 job openings

Milan

Industry

Medical Equipment & Devices

Foundation Date

2011

Empatica

Milan

Story

Empatica is an affective computing company focused on human data analytics based in Cambridge, Massachusetts and Milan, Italy.

We are a full-stack company developing and producing two wearable devices aimed at supporting the neurological research market and helping people living with epilepsy to have better lives. Our product helps save lives. 

Vision

Our core value and desire is to improve the lifestyle of millions of people all over the world that are affected by mental health problems. This journey has already started with the Embrace, which was designed specifically for people with epilepsy. With award-winning design, Embrace is our example of what we think technology should be: friendly, caring and more human.  

Our Mission

Our mission has been to make the difference in the lives of people; namely those who often are not able to communicate their emotions. Since Embrace has become the world’s first FDA approved smart watch for use in Neurology, our mission has only strengthened and we are not stopping any time soon. 


Our values

We create groundbreaking technology with the potential for positive social impact to improve the lifestyle of millions of people through our intricate understanding of data, machine learning and the development of hard and software. We need passionate and talented people to join our team who see eye to eye with our core values:-

- You will are a hard-worker: You know that life is too short to do petty things.

- You're a Questioner: You love to discuss openly and face to face: good ideas are more important than authority. Read more

Benefits

A Unique & Extraordinary Team
A Unique & Extraordinary Team
Competitive Salary
Competitive Salary
Free Lunch & Cookies!
Free Lunch & Cookies!
Gym Membership
Gym Membership
Massages
Massages
Personal Development Support
Personal Development Support
Summer Office in Sardinia
Summer Office in Sardinia

Meet the Team

Company growth

Job Opportunities



Vacancy opened 22-05-2019
Location: Milan

Job purpose :
Empatica

We're an affective computing company focused on human data analytics, with offices in Downtown Boston, MA and Milan, Italy.

Our mission is to provide intelligent technology that is friendly, caring and more human.
We design and develop medical-quality wearable devices aimed to improve people's emotional well-being and save lives. Embrace2, our hero product, is the only wrist-worn seizure monitor cleared by the FDA, designed to help prevent SUDEP (Sudden Unexpected Death in Epilepsy).

We believe in a work environment that fosters autonomy, mastery and purpose. We are a team of passionate people from all over the world bringing high levels of creativity to our everyday work.

Watch the recent TEDx talk delivered by our Co-Founder and Chief Scientist Rosalind Picard to learn more about the history of Empatica and what drives our commitment to great work: https://www.ted.com/talks/rosalind_picard_an_ai_smartwatch_that_detects_seizures_and_saves_lives



The new team player

We are looking for a leader who is personable, creative, self-driven, and metrics-oriented to drive our Customer Happiness team. You will be responsible for ensuring that our customer happiness team is ready to provide an excellent and effective service and our customers are as happy as possible and have the best experience with our products. As the leader of the Customer Happiness team you’ll make sure that the voice of Empatica towards customers is friendly and helpful and you'll represent the voice of our customers to the company. You’ll collect insights, problems, and solutions and communicate them to the team so that we can improve our products. You’ll contribute to Empatica’s complex set of skills by turning your creative ideas into executable plans while keeping your team on track. You should always be one step ahead by anticipating and embracing change.


You will be involved in:

  • Training, coaching and mentoring to the customer happiness team in how to provide better support and delight our customers.
  • Analyzing the entire customer journey to discover the pain points and crafting strategies to raise the customer lifetime value.
  • Finding new ways to educate our customers about our products.
  • Identifying and tackling complex problems that affect customers and work to resolve them with simple, original solutions.
  • Providing customer insights and key findings to support the Empatica teams to generate actionable insights related to customer needs in order to bring the customer voice into the product roadmap and strategy.
  • Setting the vision and direction of our Customer Happiness strategy.
  • Using data to shed light on customer experience and improve support processes.
  • Absorbing a percentage of support work (emails, phone calls, chat) to ensure your finger is always on the pulse and you understand the inner complexities of the work.
  • Noting issues and feedback to help our team prioritize bug-fixing; tasks and feature requests.
  • Working cross-functionally to ensure strategy and product is aligned with the clients’ needs and expectations.
  • Anticipating and monitoring customer dissatisfaction and ensuring problems/issues are dealt with swiftly and appropriately.

  • Why work at Empatica

    At Empatica you will have the opportunity to work in a fast paced environment where your impact will be recognizable from day one. You will face new challenges daily. Ah, did we tell you that your work may literally change the lives of many people?

    Requirements

    The ideal candidate for this position:

  • Has at least 5 years of experience in managing, leading and training a team of Customer Happiness specialists.
  • Has a proven track record in improving metrics throughout the whole customer journey and in the customer support processes.
  • Is a star in supporting customers via multiple channels.
  • Can plan, organize, and prioritize work - this role wears many hats!
  • Is a technology nerd: likes to understand how and why things work they way they do. You love solving complex problems, and educating others.
  • Is empathetic and curious to understand our users’ mindset and context of use.
  • Has splendid communication skills and is fluent in English
  • Is an relentless worker, proactive and doesn’t mind working in an ambiguous environment that is changing rapidly.

  • The ideal candidate for Empatica:

  • Is a reliable and effective worker; working in a fast growing startup is not for everyone.
  • Is creative, fun, and easy to work with.
  • Is self-motivated, can excel in both unsupervised solo projects and in tight teamwork.
  • Is passionate about our products and our mission, driven by customers’ needs.
  • Has a growth mindset and learns quickly.
  • Is a critical thinker and always questions dogma, status quo, and the conventional way of doing things.
  • Benefits

  • Competitive salary
  • The position is based at our Milan HQ. We also have an office in Boston, plus an amazing beach summer office in Sardinia, Italy!
  • Free lunch - yes, being in Italy, it's something you should care about!
  • Organic fresh fruit
  • MacBook Pro
  • Flexible work hours
  • Free cookies, if you deserve them
  • Much more...
  • Vacancy opened 22-05-2019
    Location: Milan

    Job purpose :

    Empatica

    We're an affective computing company focused on human data analytics, with offices in Downtown Boston, MA and Milan, Italy.

    Our mission is to provide intelligent technology that is friendly, caring and more human.
    We design and develop medical-quality wearable devices aimed to improve people's emotional well-being and save lives. Embrace2, our hero product, is the only wrist-worn seizure monitor cleared by the FDA, designed to help prevent SUDEP (Sudden Unexpected Death in Epilepsy).

    We believe in a work environment that fosters autonomy, mastery and purpose. We are a team of passionate people from all over the world bringing high levels of creativity to our everyday work.

    Watch the recent TEDx talk delivered by our Co-Founder and Chief Scientist Rosalind Picard to learn more about the history of Empatica and what drives our commitment to great work: https://www.ted.com/talks/rosalind_picard_an_ai_smartwatch_that_detects_seizures_and_saves_lives


    The new team player

    We are looking for a Manager of Regulatory Affairs and Quality with super organizational skills able to implement regulatory strategies for Empatica products. He/she will help lead regulatory in support of Empatica efforts to obtain approvals to market new medical wearable devices for the US and EU and provide ongoing regulatory support for all marketed medical devices. The Manager of Regulatory Affairs will be a key member of project teams, responsible for the evaluation of product concepts and opportunities from the regulatory perspective.


    What you'll do

    You will be responsible for handling pre-market submissions to the FDA and managing CE Medical certification interacting with notified bodies in the EU. You will also be responsible for the quality within Empatica defining SOPs related to product design, development, production and support. You will conduct internal audits and training and will supervise external audits from external entities.


    You will join an elite team of hard-working and passionate people and will be involved in:
  • Serving as the Regulatory representative on cross-functional teams supporting products throughout the stages of development and commercialization.
  • Defining regulatory strategies and plan for marketing medical devices
  • Participating in product meetings
  • Creation and maintenance of SOPs
  • Creation and maintenance of Design history files
  • Creation of 510K (or DeNovo) documentation
  • Conducting management reviews
  • Management of non Conformities
  • Auditing to suppliers
  • Collection of Clinical trial results
  • Collection and supervision of quality index
  • Implementation of corrective actions
  • Coordination of regulatory consultants
  • Contacting FDA and other Regulatory authorities for review status updates for pending applications and supplements
  • Evaluating proposed changes to approved products for potential Regulatory impact and gather required data as needed to defend a Regulatory filing strategy
  • Providing regulatory risk assessments and intelligence on Empatica devices
  • Reviewing technical reports, summary documents and change controls for appropriate content and justifications as well as for adherence to regulatory guidelines, strategies, and commitments.
  • Communicating regulatory requirements and expectations across the company.
  • Training employees on regulatory aspects

  • Why work at Empatica

    At Empatica you will be able express your potential. We need people that can take decisions and achieve results with total independence. In addition we need creative people that are able to find solutions that could be more efficient in terms of time or resources.

    Requirements

    As the ideal candidate for this position you:

  • Have a genuine interest, passion and motivation for Empatica's mission.
  • Have a strong academic background (Masters degree is a minimum), preferred in the engineering field.
  • Past experience as a quality or regulatory manager in a medical device manufacturing company
  • Strong knowledge in the following international standards and directives
  • U.S. regulations, 21 CFR Part 820 for a Class II medical device
  • Directive 93/42/CEE annex II
  • UNI CEI EN ISO 13485:2012
  • ISO/IEC 27001:2013 - information security
  • U.S. regulations, 21 CFR Part 11
  • UNI CEI EN ISO 14971 :2012 - risk management
  • CEI EN 62304:2006
  • Bench testing standards
  • EMC: 60601-1-2:2014 (Fourth Edition), FCC and Industry Canada
  • Safety: IEC 60601-1:2005, IEC 60601-1-11:2010
  • Biocompatibility: ISO10993-5:2009, ISO10993-10:2010 and ISO10993-10:2010
  • Usability: IEC 60601-1-6:2010 and IEC 62366:2007
  • Past experience in creating SOPS and design history files and documentation for FDA and EU notified body.
  • Is proficient in English (mother tongue is highly appreciated)

  • The ideal candidate for Empatica:

  • Is a reliable and effective worker; working in a fast growing startup is not for everyone.
  • Is creative, fun and easy to work with.
  • Is self-motivated, with good leadership skills.
  • Is a critical thinker and always questions dogma, status quo, and the conventional way of doing things.
  • Is able to manage a variety of assignments.
  • Is detail oriented and highly organized.

  • Benefits

    We expect a lot from you, but your efforts will be rewarded by great benefits:

  • Competitive salary
  • The position is flexible between the Milan HQ or Boston HQ. Plus we have an amazing beach summer office in Sardinia, Italy!
  • MacBook Pro
  • Flexible work hours
  • Free cookies, if you deserve them
  • Much more...
  • Vacancy opened 22-05-2019
    Location: Milan

    Job purpose :

    “When searching for interesting job opportunities, I want to find a job that will improve people's lives, challenge me every day, and give me meaningful relationships, so I can invest the largest part of my waking hours in a meaningful endeavor growing my skills.”

    Does this quote resonate with you? Continue reading...


    This role requires an outstanding and empathetic communicator who is customer-centric, extremely organized and thrives on solving difficult problems in an an ever-changing or ambiguous environment. Most of all, you look forward to rolling up your sleeves each day, and inspiring others with energy and passion for our products.

    You will work with medical devices in a highly regulated industry, and deal with users that are not the typical tech-savvy early adopters. To add some spice to the challenge, we are a full-stack company. All of the mechanical, electronic, software, embedded software, data science, research, logistics, and marketing is under our control. You'll need to think holistically to master complexity.


    You will turn incomplete, conflicting, or ambiguous inputs into solid action plans and you'll do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. You'll walk in the customer's shoes while compiling and assessing user stories, but you'll also analyze sets of data and obsessively formulate crisp visions for a better, faster, and more robust product.



    You will be involved in:

  • Serving as the voice of the customer within your team and representing your team to stakeholders.
  • Setting and prioritizing features, building consensus, coordinating product schedules and making tradeoffs with design, engineering and QA to ship high-quality products.
  • Discussing technical implementation details with engineers and make trade-offs to strike a balance between meeting the customer needs and meeting deadlines.
  • Analyzing feedback, whether from the customer happiness and sales teams, or from analytics, beta programs, and surveys, to gather user feedback and ideas for improvement.
  • Running agile ceremonies, prioritizing and grooming backlog to ensure your team is working efficiently and on the right items.
  • Why work at Empatica

    You’ll have a real opportunity to improve and save lives around the world, as part of a tight-knit team who share knowledge and are eager to keep learning and pushing to create top-notch products that have a meaningful impact. If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot and test your whole skill-set on multiple projects, which are already helping thousands of people worldwide.

    Requirements

    You are an ideal candidate for this role if you:

  • Have 3+ years of experience as a product owner with a proven track record of delivering complex software products at scale, in challenging fast-paced environments.
  • Have exceptional written and verbal communication skills: organized, clear, and concise (English native is a plus).
  • Can manage chaos, ambiguity and complexity in a detailed and organized way.
  • Have a natural ability to make stuff happen around you, being able to lead without authority (please mention examples in your cover letter).
  • Have strong awareness of current technologies, trends, products, tools, and design standards.
  • Have experience in leading cross-cultural diverse teams where different communications styles is a plus.
  • You are an ideal candidate for Empatica if you:

  • Know that life is too short to do petty things. You feel an obligation to work on something that will leave the world in a better place.
  • Discuss openly face to face: good ideas are more important than authority.
  • Try to question dogma and the status quo: you prefer merit and objectivity over authority.
  • Still operate optimally under intense pressure.
  • Don’t give up a challenge, and persevere to overcome setbacks. You are focused on action and results.
  • Think first about the success of our customers and team before your own interests.
  • Have fun and don’t take yourself too seriously.
  • Benefits

  • Competitive salary
  • The position is based at our Milan HQ. We also have an office in Boston, plus an amazing beach summer office in Sardinia, Italy!
  • Free Lunch - yes, being in Italy, it's something you should care about!
  • Organic fresh fruit
  • MacBook Pro
  • Flexible work hours
  • Free cookies, if you deserve them
  • Much more...
  • Vacancy opened 22-05-2019
    Location: Boston

    Job purpose :
    Empatica

    We're an affective computing company focused on human data analytics, with offices in Downtown Boston, MA and Milan, Italy.

    Our mission is to provide intelligent technology that is friendly, caring and more human.
    We design and develop medical-quality wearable devices aimed to improve people's emotional well-being and save lives. Embrace2, our hero product, is the only wrist-worn seizure monitor cleared by the FDA, designed to help prevent SUDEP (Sudden Unexpected Death in Epilepsy).

    We believe in a work environment that fosters autonomy, mastery and purpose. We are a team of passionate people from all over the world bringing high levels of creativity to our everyday work.

    Watch the recent TEDx talk delivered by our Co-Founder and Chief Scientist Rosalind Picard to learn more about the history of Empatica and what drives our commitment to great work: https://www.ted.com/talks/rosalind_picard_an_ai_smartwatch_that_detects_seizures_and_saves_lives



    The new team player

    We are looking for a Marketing Manager who will implement effective business and marketing plans to enhance Empatica’s brand and generate growth in the market. This is not the average sales-driven Marketing role. Your efforts and capabilities will be applied to a job that truly contributes to improving people’s lives. Our leading consumer product, the Embrace Watch, is able to give freedom and peace of mind to both the epilepsy patients and their caregivers. It will be through your talent in marketing this product and efficiently collaborating with the rest of the Team that the device will rise as game-changer within the epilepsy community. This will ultimately result in saving millions of lives by preventing cases of sudden unexpected death in epilepsy (SUDEP).

    By working at Empatica, you’ll have a real opportunity to improve lives around the world, as part of a tight-knit team who share knowledge and are eager to keep learning and improving to create top-notch products that have a meaningful impact. If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot and test your whole skill-set on multiple projects, which are already helping thousands of people worldwide.



    You will be involved in:

  • Developing and implementing comprehensive marketing strategies - covering advertising, events, digital marketing, and PR. The focus will be on our research products, both Embrace and E4.
  • Delivering communication strategies to strengthen the company’s market presence.
  • Managing market research collection, analysis, and interpretation of market data.
  • Overseeing junior colleagues and ensuring their objectives are reached.
  • Working closely with the Product Management team to produce marketing materials and programs.
  • Undertaking continuous analysis of competitive environment and consumer trends.
  • Requirements

    The ideal candidate for this role:

  • Is a perfectly fluent English speaker.
  • Has at least 5 years of relevant work experience in marketing.
  • Has excellent verbal and written communication skills.
  • Is an analytical thinker with a customer-centric mindset focused on fostering a long-lasting relationship with customers and enhancing their experience.
  • Has the ability to prioritize, multitask and focus while adhering to strict project timelines and budgets.
  • Has strong communication and interpersonal skills.
  • Has demonstrated knowledge and experience in the design and execution of marketing, communications and public relations activities.
  • Is experienced in managing multiple projects at a time.
  • Is up to speed with current marketing techniques and best practices.
  • Is committed to working in cross-functional teams.

  • You are an ideal candidate for Empatica if you:

  • Know that life is too short to do petty things. You feel an obligation to work on something that will leave the world in a better place.
  • Discuss openly face to face: good ideas are more important than authority.
  • Try to question dogma and the status quo: you prefer merit and objectivity.
  • Don’t give up a challenge, and persevere to overcome setbacks. You are focused on action and results.
  • Think first about the success of our customers and team before your own interests.
  • Have fun and don’t take yourself too seriously
  • Benefits

    We expect a lot from you, but your efforts will be rewarded by great benefits:

  • Competitive salary
  • Top-notch equipment
  • Flexible work hours
  • Personal growth programs
  • Free healthy lunch
  • Amazing summer office in Sardinia
  • Free cookies, if you deserve them
  • Vacancy opened 22-05-2019
    Location: Milan

    Job purpose :
    Empatica

    We're an affective computing company focused on human data analytics, with offices in Downtown Boston, MA and Milan, Italy.

    Our mission is to provide intelligent technology that is friendly, caring and more human.
    We design and develop medical-quality wearable devices aimed to improve people's emotional well-being and save lives. Embrace2, our hero product, is the only wrist-worn seizure monitor cleared by the FDA, designed to help prevent SUDEP (Sudden Unexpected Death in Epilepsy).

    We believe in a work environment that fosters autonomy, mastery and purpose. We are a team of passionate people from all over the world bringing high levels of creativity to our everyday work.

    Watch the recent TEDx talk delivered by our Co-Founder and Chief Scientist Rosalind Picard to learn more about the history of Empatica and what drives our commitment to great work: https://www.ted.com/talks/rosalind_picard_an_ai_smartwatch_that_detects_seizures_and_saves_lives




    The new team player

    As a People OPS Manager you will help nurture our peculiar startup culture while we continue to grow. We are a passionate, friendly and collaborative team dedicated to making meaningful products that help people lead better lives. You will work closely with everyone on the team providing people strategies that recognize our shared purpose and reflect our unique company culture. This position is hands-on, requires someone who is agile with a growth mindset, and can collaborate with the CEO to implement things from scratch.


    You will be involved in:

  • Assist with recruiting and hiring responsibilities.
  • Developing procedures to ensure that new team members are onboarded efficiently.
  • Being a trusted resource for leaders and employees on a wide variety of human resources topics including career development, benefits, and company policies.
  • Taking care of all administrative matters related to HR.
  • Creating and planning fun and meaningful company events that reflect of our unique culture.
  • Contributing and building programs that enable both individual and team growth.
  • Making yourself available for the next task.
  • Why work at Empatica

    You’ll have a real opportunity to improve lives around the world, as part of a tight-knit team who share knowledge and are eager to keep learning and pushing to create top-notch products that have a meaningful impact. If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot and test your whole skill-set on multiple projects, which are already helping thousands of people worldwide.

    Requirements

    The ideal candidate for this position:

  • Has at least 3 years experiences with growing teams (and if not, should be able to demonstrate the role fit)
  • Loves interacting with people and their development
  • Loves to take care of a growing work environment
  • Is highly organized and capable of working solo with little supervision and also has interest to coordinate with a smart team
  • Is able to handle sensitive and confidential material, and practice discretion
  • Is proficient in English (mother tongue is highly appreciated)
  • A degree in Psychology (either Masters or PhD) is a plus
  • (plus) Specialized and up to date in Italian HR operations, policy and administration.
  • You are an ideal candidate for Empatica if you:

  • Know that life is too short to do petty things. You feel an obligation to work on something that will leave the world in a better place.
  • Discuss openly face to face: good ideas are more important than authority.
  • Try to question dogma and the status quo: you prefer merit and objectivity over authority.
  • Don’t give up a challenge, and persevere to overcome setbacks. You are focused on action and results.
  • Think first about the success of our customers and team before your own interests.
  • Have fun and don’t take yourself too seriously.
  • Benefits

    We expect a lot from you, but your efforts will be rewarded by great benefits:

  • Competitive salary
  • Top-notch equipment
  • Personal growth programs
  • Free healthy lunch
  • Amazing summer office in Sardinia
  • Gym membership
  • Free cookies, if you deserve them