Swedish Customer Service Representative

Created on 10-02-2017

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Description

We are the global company behind some of the world’s leading lifestyle brands. Household names such as The North Face, Timberland, Eastpak, Kipling, Vans, Lee and Wrangler. Customers love our brands and can expect excellent service when they contact us from all over Europe.

If you are fluent in verbal and written Swedish and English this is an exciting time to join our ever growing eCommerce team that provides an exceptional service to our online consumers.

Customer focused and able to work to KPI’s, you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalized response whilst delivering the highest levels of service.

To achieve this, your role will involve:

communicating with customers in their native language by telephone, email and online to provide outstanding service

building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.

discussing new products and managing multiple tasks to promptly resolve customer queries.

identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience.

updating our computerised systems and working with marketing, retail and other teams to further improve customer service and satisfaction.

To join us, you must be:

fluent in Swedish and English to communicate both verbally and written in a clear and concise manner

1-4 years of experience in a similar role

customer focused to achieve the best results for your customers and the business

flexible to meet the changing needs and varying deadlines of our business

able to work to customer service measures, metrics and KPIs within a service targeted environment

It would be advantageous if you have:

previous experience in a multi-national business

the ability to multitask and resolve customer queries

excellent organisation skills and strong attention to detail

additional language skills

Location: Calverton Head Office, UK, Nottingham NG14 6GD

This is an exciting opportunity to play an important role within a growing business that provides high quality customer service to a European client base. Join us and you will enjoy lots of training and building a loyal customer base in a supportive environment.