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Product Analyst - Conversion

London

Vacancy opened 14-02-2019

Excel
Python

Description

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.


Today, customers have paid over £1 billion into their borderless accounts and are saving themselves £60 million every month in bank fees. Yet we’re moving less than 1% of the world’s money. There’s still heaps to do and we can’t do it alone.


We’re looking for a Data Analyst to join our rapidly growing London or Tallinn office.


So, what's the job?


You have the opportunity to work on an extremely high-impact team that works on the very beginning of a customer’s experience with TransferWise. Our challenge is to understand exactly what people are looking for and help them get to where they need to as quickly as possible. Sitting so high up the funnel means that we can experiment frequently and quickly while learning at speed.


As a Data Analyst in the conversion team, you’d build the reports, funnels, and tracking that the rest of the company depends on to make better product decisions. Through your work, you will develop a deep understanding of our customers and what they really want to accomplish when they visit our website or download our app.


Responsibilities


  • Own, define, and improve tracking across all platforms
  • Designing and building our internal conversion dashboards - you’ll enable anyone in the company to easily monitor the user behaviours and conversion rates of our products across the world
  • Define what end-to-end cross-product conversion metrics should look like at TransferWise
  • Work with Product, Content, and Design to understand the user journey
  • Be a leader in the company in A/B testing practices and help your team define the right experiments to run
  • Lead projects around cross-company education of conversion metrics and experiment results

Impact


You will help teams across TransferWise to better understand our customers and their intent from early on in their journey. This will make incredible impact on product decisions and in turn, a huge impact on a customer’s experience when using TransferWise for the first time.


A bit about you


  • Experience with Data analysis (examples of analysing customer data to inform successful product changes - using SQL, Excel, Python etc to do this)
  • Excellent communication skills - you can summarise the complex, and present data visually in a way that makes people say “got it!”
  • You go beyond the numbers and understand how the customer is using our product, combining data analysis with customer empathy
  • You live up to the TransferWise values and have a deep knowledge of our product
  • You’re a self-starter who’s comfortable working autonomously and with teams located across our offices. You pick where your focus should be based on your knowledge of the product

Our People


At TransferWise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.


If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.


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common.workspaces

Benefits

All expenses paid company holiday
All expenses paid company holiday
Discounted gym membership
Discounted gym membership
Enhanced maternity and paternity leave
Enhanced maternity and paternity leave
Free breakfast
Free breakfast
Sauna
Sauna
Stock Options
Stock Options
Table tennis, Xbox and board games
Table tennis, Xbox and board games
Team lunch
Team lunch
Vision care
Vision care
Vitality Health Insurance (UK)
Vitality Health Insurance (UK)

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