Second Level Customer Care - Payment Specialist (m/f)

Descrizione

• Be the  main contact person for our B2B payment partners (especially PayPal, payment service providers, invoice vendors)
•  Support payment requests from the First Level
•  Escalation of more complex customer requests and communication to Lesara's departments (such as finance, IT)
• Processing of fraud cases with our service providers and the relevant authorities
•  Continuous optimization of our payment processes to provide the best customer experience
•  Weekly reporting of the KPIs and other developments
• Further duties in the area of customer service and support

• Ideally practical work experience in the area of payment or customer care with focus on payment operations
•  Knowledge of the tools Zendesk and Magento are advantageous
• Prior cooperation with our payment partners PayPal, Billpay, Klarna, and / or Adyen is an advantage
• Able to work in a team and excellent communication skills
•  Fluent in German and competent in English
• Proactive, enthusiastic and the willing to make a difference

• A chance to re-define e-commerce fashion with a data-driven approach 
• Extreme growth potential and array of entrepreneurial insights within a thriving startup  
• The freedom to innovate: have an idea how to improve something? Go for it & own it 
• A world-class team: We don’t just work together, we truly care about each other and seek to bring out the best in each other every day