9 job openings

Milan

Industry

Internet

Foundation Date

2013

Musement

Milan

Story

Four well-proven entrepreneurs, we founded Musement in 2013 and have since expanded globally from our Milan HQ to serve over 450 destinations in 50 countries. We’re backed by several well-known European VC funds, including 360 Capital Partners and P101, and have connected more ticketing platforms for key attractions and hidden gems than anyone else in the travel industry.

Vision

Musement helps travellers get the best from destinations by providing a great choice of local tours and attractions bookable on multiple devices. More than just "things to do", our range includes temporary, exclusive, hidden-gem and even free activities. Use our site for planning and our app for on-the-go decisions as you hack the city with hints and tips from local experts.

Meet the Team

Job Opportunities



Product Manager

Vacancy opened 21-09-2017
Location: Milan

Job purpose :

Musement, an international ticket booking service, is looking for an experienced Product Manager. In this role, you will be analyzing customer needs and developing an overall product vision and strategy for a fantastic company. And to top it off, you'll be doing it in the amazing city of Milan! You're the right person for this role if you're a high-impact product manager who has delivered significant and game-changing success in your career (ideally, even as a startup founder). As a member of our product development team, you will focus on exceeding expectations of users and the business while keeping ahead of the competition.

We would like to hear from people who are eager to keep up with the latest techniques and trends in web design and product development, and have an eye for differentiating between fads and major industry trends. Simply put, you're never satisfied with “good enough”. You will use your expertise to ship products and features to our user base on different touchpoints. You will work on a daily basis with designers, product managers, developers and analysts to explore a wide range of solutions quickly and deliver world-class web and app experiences.

Do you thrive in a collaborative environment based on feedback, critique, and iteration?

Are you naturally data-driven and able to quickly identify impactful solutions and opportunities?

Responsibilities

  • Drive overall product vision, strategy, and requirements to achieve sustainable and continued growth in users and transactions 
  • Analyze user needs (behavioral data, reviews, feedbacks, etc.) and competition to define product strategy 
  • Deliver quality products and consider appropriate trade-offs between user engagement, features, and revenue 
  • Manage A/B tests to decide on tactical product evolution 
  • Define product success metrics and analyze product performance 
  • Coordinate the launch of new products and features 
  • Liaise with and build relationships across design, marketing, and engineering teams 
  • Requirements

  • You have a strong web product management background and experience as a PM at a web company. 
  • You have a strong product sense and high performance-based commitment. 
  • You have excellent knowledge of web and e-commerce businesses. 
  • You have web and mobile tracking technology experience (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.). 
  • You're comfortable with A/B and multivariate testing. 
  • You have strong Excel skills (basic SQL is a plus). 
  • You can drive project execution and manage complex product roadmaps. 
  • A track record of successful similar project execution is a plus. 
  • You have an understanding of all basic web technologies. 
  • You have an analytical and problem-solving attitude. 
  • You have outstanding communication and teamwork skills and exceptional attention to detail. 
  • You are fully proficient in English; Italian is a plus but not required. 
  • You have an EU work permit. 
  • You can multitask on several projects at a time. 
  • You have a passion for detailed user-centered design. 
  • Experience working with travel and e-commerce websites/apps is a plus. 
  • Experience with lean UX and scrum is a plus. 
  • You have a pragmatic approach and a strong can-do attitude. 
  • You have practical experience in UX/UI-related onsite optimization. 
  • Knowledge of one prototyping tool (Pixate, UX Pin, Proto.io, Axure, Hype, Origami, Principle, ect.) is a plus. 
  • You know how to work efficiently with coders. 
  • Usability testing and MVPs do not sound like ancient Greek to you. 
  • Compensation

  • You will get a competitive local salary. 
  • You'll enjoy beer, barbecue, snacks, and fruit at the office. 
  • We have a remote working policy. 
  • We have a lean, informal, international startup environment and a team of great people from 15 countries.
  • Ground Operation Coordinator - Rome

    Vacancy opened 11-07-2017
    Location: Rome

    Job purpose :
    We are looking for an enthusiastic and highly qualified Ground Operation Specialist to join our Tour Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.



    RESPONSIBILITIES:

  • Coordinate Musement Ground Operation team
  • Manage on the ground operations according to venue and tours specs
  • Be the main point of contact for all on the ground operations from both customers and teams involved
  • Make sure all operations at the venue are in line with internal SLA
  • Provide our customers with the best on the ground experience at the venue


  • REQUIREMENTS:

  • Min 2+ years experience in customer service or on the ground operations for a tour operator 
  • Positive and problem-solving attitude under stress
  • Availability to work partially out of the office and in direct contact with customers
  • Fluent in English and at least in French, Spanish or Italian
  • Passionate about travel, and particularly in history and art
  • Outstanding oral communication skills
  • Creative and enthusiastic
  • EU work permit
  • EU certificate as a tour leader

  • Part-time or Full-time position based in: ROME, Italy


    Please submit your application including projects developed or references at [email protected] with subject referring to GRCOOR2017.

    Account Manager - China

    Vacancy opened 07-08-2017
    Location: Milan

    Job purpose :
    We’re looking for a passionate and travel enthusiast Chinese Account Manager to join our team in Milan. You will responsible of developing and maintaining relationships with Chinese partners and supervising all customers and back-office issues. 

     

     

    RESPONSIBILITIES

  • Be the point of contact for Chinese suppliers and customers
  • Project management and customer service for all Chinese-market related activities
  • Monitor and coordinate all commercial relations with Chinese suppliers
  • Support the enrollment and onboarding process of Chinese suppliers
  • Constant evaluate product standards and performances 
  •  

    REQUIREMENTS:

  • Ideally 1-2 years of account/project management experience
  • Mandatory Chinese mother tongue
  • Fluent in English 
  • Exceptional communication skills and ability to establish durable relations with partners
  • Target-oriented and data-driven mindset
  • Multi-tasking
  • Previous experience in travel industry is a plus
  •  

    Full-time position based in: MILAN, Italy

     

    Please submit your application including projects developed or references at [email protected] with subject referring to CHINA2017


    Visual Brand Designer

    Vacancy opened 25-07-2017
    Location: Milan

    Job purpose :
    We are looking for an enthusiastic Visual Brand Designer to join our marketing team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world's most innovative online travel startups.


    Responsibilities:

  • Work with our Marketing team to execute design projects on a tight timeline and deliver high quality design that drives business results
  • Support overall efforts of the Marketing team, and participating in projects hand in hand with different channels and markets managers, such as Social, SEO, PR, Blog in different languages
  • Infographics, Social assets, digital ads, print and email campaigns get you excited to come to work everyday, this is your chance to work in one of the best Startup in Italy (psst… we are the best!)
  • Video is a plus: Edit kick ass videos that tell compelling visual stories
  • Develop creative design solutions while adhering to brand guidelines and philosophies
  • Ensure Musement is always ahead of the curve on understanding Marketing innovation, technologies, industry trends, and best practices in Design
  • Work as part of a Marketing team sitting with copywriters, SEO’s and Social media and work close with other designers, UX and product managers
  • Have a high degree of attention to detail especially when managing multiple Design and video projects, versioning, and receiving feedback from the team
  • Self-motivated to continually raise the creative bar
  • Requirements:


  • Has 4+ years design experience on projects ranging from web design to print design and branding
  • Portfolio of work to demonstrate skills and abilities
  • Video is a plus: Online video portfolio that demonstrates video editing skills
  • Thinks about the big picture and understands that what you’re creating is directly influencing the business goals of Musement
  • Source, produce, and manage imagery for marketing, social media and presentations
  • Fluent in English
  • Creative and enthusiastic
  • EU work permit
  • Love traveling

  • Full-time position based in: MILAN, Italy


    Please submit your application including projects developed or references at [email protected] with subject referring to VISUALDESIGNER2017

    Event Merchandising & Quality Account

    Vacancy opened 07-08-2017
    Location: Milan

    Job purpose :
    We are looking for an enthusiastic and highly dedicated Event Merchandising & Quality Account to join our Offer and Supply Management team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world’s most innovative online travel startups.


    RESPONSIBILITIES:


  • In charge of quality control and content/commercial optimization of all published events
  • Overall ownership verification of top KPIs (e.g. visits, CVR, transactions, AMV, costs, Roas)
  • Coordinate all communications and feedbacks between demand and supply
  • Create and check daily purchase plans for top products and venues
  • Check offer diversity, price and availabilities versus competitors and marketing KPIs
  • Support marketing initiatives with suppliers
  • Overall coordination of events stock issues
  • Be the point of contact between supply management team and marketing department

  • REQUIREMENTS:


  • Strong commercial mindset and acumen
  • Eye for small details
  • Strong analytical and numerical skills
  • Ability to work under pressure in a dynamic environment and to quickly address issues
  • Ability to understand, also by impersonating, what will appeal to customers and can drive sales
  • Build and maintain effective working relationships with a range of people
  • 1+ years working experience is a plus
  • Fluent in English
  • Passionate about travel
  • BA/MA in Economics, Business, Management
  • Full-time position based in: MILAN, Italy

    Please submit your application including references at [email protected] with subject referring to MERCH2017.

    Why Join Musement