Musement

Milan

Industry

Internet

Foundation Date

2013

Story

Four well-proven entrepreneurs, we founded Musement in 2013 and have since expanded globally from our Milan HQ to serve over 450 destinations in 50 countries. We’re backed by several well-known European VC funds, including 360 Capital Partners and P101, and have connected more ticketing platforms for key attractions and hidden gems than anyone else in the travel industry.

Vision

Musement helps travellers get the best from destinations by providing a great choice of local tours and attractions bookable on multiple devices. More than just "things to do", our range includes temporary, exclusive, hidden-gem and even free activities. Use our site for planning and our app for on-the-go decisions as you hack the city with hints and tips from local experts.

Meet the Team

Job Opportunities

Business Analyst

Vacancy opened 30-12-2016
Location: Milan

Job purpose :
We’re looking for an outstanding Business Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).

The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.

Responsibilities​:

Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources

Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions

Analytically support A/B testing processes aimed at tactical product evolution

Manage and develop existing or new real-time dashboards in order to measure customer value

Develop new practices to aid in the growth of data informed strategic developments

Present findings to various business stakeholders

Participate in and drive the collection of any additional value added data when available


Requirements:

Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)

Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.)

Strong Excel advanced features skills; basic SQL is a plus

Exceptional analytical attitude and outstanding organizational skills

Previous working experience with other e-commerce businesses

Full proficiency in English, which is the official working language of the company

Italian proficiency a plus but not required (thanks to the international work environment in the office)

Position based in: MILAN, Italy

Php Senior Developer - Symfony

Vacancy opened 30-12-2016
Location: Milan

Job purpose :
We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

The candidate will work closely with different areas as Content, Business and Product Development.

Responsibilities​:

Direct customer support via email and over the phone

Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities

Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies

Help improve the company’s website, applications, product portfolio and service level

Improve FAQs, knowledge base, guidelines etc. for all customers

Coordination of special requests such as group booking or add-ons


Requirements:


Rapid communication with customers via telephone or emails

Good computer literacy and ability to use different online dashboards and bookings systems

Excellent communication skills, both verbal and written

Very good knowledge of the English language; good knowledge of other languages is a plus

Previous experience in similar roles is a plus

Passion for travel

Structured and detail-oriented

Position based in: MILAN, Italy

Customer Care & Back Office Specialist

Vacancy opened 30-12-2016
Location: Milan

Job purpose :
We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

The candidate will work closely with different areas as Content, Business and Product Development.

Responsibilities​:

Direct customer support via email and over the phone

Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities

Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies

Help improve the company’s website, applications, product portfolio and service level

Improve FAQs, knowledge base, guidelines etc. for all customers

Coordination of special requests such as group booking or add-ons


Requirements:


Rapid communication with customers via telephone or emails

Good computer literacy and ability to use different online dashboards and bookings systems

Excellent communication skills, both verbal and written

Very good knowledge of the English language; good knowledge of other languages is a plus

Previous experience in similar roles is a plus

Passion for travel

Structured and detail-oriented

Position based in: MILAN, Italy

Photographers

Vacancy opened 30-12-2016
Location: Milan

Job purpose :
We’re looking for photographers and videomakers who love to travel to help us create unique content to enhance our website. Professionals and amateurs are both welcome.

Why Join Musement