4 job openings

Milan

Industry

Internet

Foundation Date

2013

Musement

Milan

Story

Four well-proven entrepreneurs, we founded Musement in 2013 and have since expanded globally from our Milan HQ to serve over 450 destinations in 50 countries. We’re backed by several well-known European VC funds, including 360 Capital Partners and P101, and have connected more ticketing platforms for key attractions and hidden gems than anyone else in the travel industry.

Vision

Musement helps travellers get the best from destinations by providing a great choice of local tours and attractions bookable on multiple devices. More than just "things to do", our range includes temporary, exclusive, hidden-gem and even free activities. Use our site for planning and our app for on-the-go decisions as you hack the city with hints and tips from local experts.

Meet the Team

Job Opportunities

Vacancy opened 23-03-2017
Location: Milan

Job purpose :
We’re looking for an outstanding Business Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).

The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.

Responsibilities​:

  • Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources 
  • Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions 
  • Analytically support A/B testing processes aimed at tactical product evolution 
  • Manage and develop existing or new real-time dashboards in order to measure customer value 
  • Develop new practices to aid in the growth of data informed strategic developments 
  • Present findings to various business stakeholders 
  • Participate in and drive the collection of any additional value added data when available 
  • Requirements:

  • Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.) 
  • Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.) 
  • Strong Excel advanced features skills; basic SQL is a plus 
  • Exceptional analytical attitude and outstanding organizational skills 
  • Previous working experience with other e-commerce businesses 
  • Full proficiency in English, which is the official working language of the company 
  • Italian proficiency a plus but not required (thanks to the international work environment in the office) 
  • Position based in: MILAN, Italy

    Vacancy opened 23-03-2017
    Location: Milan

    Job purpose :
    We’re looking for a friendly and solution-oriented Customer Care Specialist for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

    The candidate will work closely with different areas as Content, Business and Product Development.


    Responsibilities​:

  • Direct customer support via email and over the phone 
  • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities 
  • Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies 
  • Help improve the company’s website, applications, product portfolio and service level 
  • Improve FAQs, knowledge base, guidelines etc. for all customers 
  • Coordination of special requests such as group booking or add-ons 
  • Requirements:

  • Rapid communication with customers via telephone or emails 
  • Good computer literacy and ability to use different online dashboards and bookings systems 
  • Excellent communication skills, both verbal and written 
  • Very good knowledge of the English language; good knowledge of other languages is a plus 
  • Previous experience in similar roles is a plus 
  • Passion for travel 
  • Structured and detail-oriented 
  • Position based in: MILAN, Italy

    Vacancy opened 23-03-2017
    Location: Milan

    Job purpose :

    We are looking for excellent software developers to join our growing team in Milan.

    Our platforms are written on Symfony2 as our MVC framework. Developers choose the tools that work best for them - for instance, we have a mix of Linux, Windows, and Mac workstations in the team.

    We are adopting and adapting agile scrum development techniques such as test-driven development, pair programming, and continuous integration.

    We hold regular retrospectives to improve our working environment and lightning talks to share cool ideas whether work-related or not. We expect developers to be generalising specialists, ready at the drop of a hat to refine an algorithm, write a tricky integration test, tune a SQL query, or discuss feature nuances with a product manager.


    Responsibilities​:

  • Communicating with business owners and product managers regarding development tasks for our website or backend systems 
  • Breaking down complex tasks to smaller pieces and distributing it across the team 
  • Verifying the outcome of those tasks, organizing code reviews 
  • Scheduling estimation, planning and daily meetings to track progress, problems, plans 
  • Coaching the developers on topics they need more knowledge on 
  • Essential Attributes and Skills:

  • Bachelor’s degree in CS (or similar), or related experience 
  • Several years of experience with PHP 5, OOP, Symfony2 MVC Frameworks 
  • Experience with ElasticSearch and RabbitMQ 
  • Experience with Git 
  • Good knowledge of MySQL 
  • A proactive, goal-oriented, reliable and self-structured way of working 
  • Solid and extensive coding experience in a commercial environment 
  • Experience with a no-relational database 
  • Willingness to collaborate closely with colleagues inside and outside the team 
  • Flexibility and interest in a wide range of development activities 
  • Fluency in English 
  • Ideal Skills and Experience:

  • Sonata Admin Bundle 
  • Third party API integration 
  • Test driven development and continuous integration 
  • Queries and analysis on large data sets 
  • Experience in e-commerce 
  • Unit test 
  • Position based in: MILAN, Italy

    Competitive compensation package with possible participation in the company stock option plan. Base salary and bonuses will be correlated to the seniority of the candidate.


    Vacancy opened 01-03-2017
    Location: Milan

    Job purpose :
    We’re looking for photographers and videomakers who love to travel to help us create unique content to enhance our website. Professionals and amateurs are both welcome.

    Why Join Musement