4 job openings

Milan

Industry

Internet

Foundation Date

2013

Musement

Milan

Story

Four well-proven entrepreneurs, we founded Musement in 2013 and have since expanded globally from our Milan HQ to serve over 450 destinations in 50 countries. We’re backed by several well-known European VC funds, including 360 Capital Partners and P101, and have connected more ticketing platforms for key attractions and hidden gems than anyone else in the travel industry.

Vision

Musement helps travellers get the best from destinations by providing a great choice of local tours and attractions bookable on multiple devices. More than just "things to do", our range includes temporary, exclusive, hidden-gem and even free activities. Use our site for planning and our app for on-the-go decisions as you hack the city with hints and tips from local experts.

Meet the Team

Job Opportunities



Digital Product Manager

Vacancy opened 03-10-2017
Location: Milan

Job purpose :

Musement, an international ticket booking service, is looking for an experienced Product Manager. In this role, you will be analyzing customer needs and developing an overall product vision and strategy for a fantastic company. And to top it off, you'll be doing it in the amazing city of Milan! You're the right person for this role if you're a high-impact product manager who has delivered significant and game-changing success in your career (ideally, even as a startup founder). As a member of our product development team, you will focus on exceeding expectations of users and the business while keeping ahead of the competition.

We would like to hear from people who are eager to keep up with the latest techniques and trends in web design and product development, and have an eye for differentiating between fads and major industry trends. Simply put, you're never satisfied with “good enough”. You will use your expertise to ship products and features to our user base on different touchpoints. You will work on a daily basis with designers, product managers, developers and analysts to explore a wide range of solutions quickly and deliver world-class web and app experiences.

Do you thrive in a collaborative environment based on feedback, critique, and iteration?

Are you naturally data-driven and able to quickly identify impactful solutions and opportunities?

Responsibilities

  • Drive overall product vision, strategy, and requirements to achieve sustainable and continued growth in users and transactions 
  • Analyze user needs (behavioral data, reviews, feedbacks, etc.) and competition to define product strategy 
  • Deliver quality products and consider appropriate trade-offs between user engagement, features, and revenue 
  • Manage A/B tests to decide on tactical product evolution 
  • Define product success metrics and analyze product performance 
  • Coordinate the launch of new products and features 
  • Liaise with and build relationships across design, marketing, and engineering teams 
  • Requirements

  • You have a strong web product management background and experience as a PM at a web company. 
  • You have a strong product sense and high performance-based commitment. 
  • You have excellent knowledge of web and e-commerce businesses. 
  • You have web and mobile tracking technology experience (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.). 
  • You're comfortable with A/B and multivariate testing. 
  • You have strong Excel skills (basic SQL is a plus). 
  • You can drive project execution and manage complex product roadmaps. 
  • A track record of successful similar project execution is a plus. 
  • You have an understanding of all basic web technologies. 
  • You have an analytical and problem-solving attitude. 
  • You have outstanding communication and teamwork skills and exceptional attention to detail. 
  • You are fully proficient in English; Italian is a plus but not required. 
  • You have an EU work permit. 
  • You can multitask on several projects at a time. 
  • You have a passion for detailed user-centered design. 
  • Experience working with travel and e-commerce websites/apps is a plus. 
  • Experience with lean UX and scrum is a plus. 
  • You have a pragmatic approach and a strong can-do attitude. 
  • You have practical experience in UX/UI-related onsite optimization. 
  • Knowledge of one prototyping tool (Pixate, UX Pin, Proto.io, Axure, Hype, Origami, Principle, ect.) is a plus. 
  • You know how to work efficiently with coders. 
  • Usability testing and MVPs do not sound like ancient Greek to you. 
  • Compensation

  • You will get a competitive local salary. 
  • You'll enjoy beer, barbecue, snacks, and fruit at the office. 
  • We have a remote working policy. 
  • We have a lean, informal, international startup environment and a team of great people from 15 countries.
  • Vacancy opened 09-11-2017
    Location: Milan

    Job purpose :
    We’re looking for a friendly and solution-oriented Customer Care Specialist  (native or fluent in English) for our Operations team. We seek for a highly motivated candidate who can help us make our clients happy and coordinate operations with tour providers.

    The candidate will work closely with different areas as Content, Business and Product Development.


    Responsibilities​:

  • Direct customer support via email and over the phone 
  • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities 
  • Work on answering and completing customers' requests, suggestions and complaints with feedback, direct contact and constant replies 
  • Help improve the company’s website, applications, product portfolio and service level 
  • Improve FAQs, knowledge base, guidelines etc. for all customers 
  • Coordination of special requests such as group booking or add-ons 
  • Requirements:

  • Rapid communication with customers via telephone or emails 
  • Good computer literacy and ability to use different online dashboards and bookings systems 
  • Excellent communication skills, both verbal and written 
  • Very good knowledge of the English language
  • Native speaker or very fluent in German mandatory
  • Good knowledge of other languages is a plus 
  • Previous experience in similar roles is a plus 
  • Passion for travel 
  • Structured and detail-oriented 
  • Position based in: MILAN, Italy


    Please submit your application to with subject referring to CUSGER2017

    Visual Brand Designer

    Vacancy opened 25-07-2017
    Location: Milan

    Job purpose :
    We are looking for an enthusiastic Visual Brand Designer to join our marketing team. This is the perfect opportunity for the right candidate to play an instrumental part in the international growth of one of the world's most innovative online travel startups.


    Responsibilities:

  • Work with our Marketing team to execute design projects on a tight timeline and deliver high quality design that drives business results
  • Support overall efforts of the Marketing team, and participating in projects hand in hand with different channels and markets managers, such as Social, SEO, PR, Blog in different languages
  • Infographics, Social assets, digital ads, print and email campaigns get you excited to come to work everyday, this is your chance to work in one of the best Startup in Italy (psst… we are the best!)
  • Video is a plus: Edit kick ass videos that tell compelling visual stories
  • Develop creative design solutions while adhering to brand guidelines and philosophies
  • Ensure Musement is always ahead of the curve on understanding Marketing innovation, technologies, industry trends, and best practices in Design
  • Work as part of a Marketing team sitting with copywriters, SEO’s and Social media and work close with other designers, UX and product managers
  • Have a high degree of attention to detail especially when managing multiple Design and video projects, versioning, and receiving feedback from the team
  • Self-motivated to continually raise the creative bar
  • Requirements:


  • Has 4+ years design experience on projects ranging from web design to print design and branding
  • Portfolio of work to demonstrate skills and abilities
  • Video is a plus: Online video portfolio that demonstrates video editing skills
  • Thinks about the big picture and understands that what you’re creating is directly influencing the business goals of Musement
  • Source, produce, and manage imagery for marketing, social media and presentations
  • Fluent in English
  • Creative and enthusiastic
  • EU work permit
  • Love traveling

  • Full-time position based in: MILAN, Italy


    Please submit your application including projects developed or references at [email protected] with subject referring to VISUALDESIGNER2017

    Vacancy opened 11-10-2017
    Location: Milan

    Job purpose :
    We’re looking for an outstanding Business Analyst for our product and marketing teams. We seek a talented candidate who can help us in crunching, analyzing and understanding customer characteristics, behavior and data sets on our website (desktop & mobile) and apps (iOS & Android).


    The candidate will strategically support the company’s development and provide actionable insights to the Product Management and Digital Marketing teams.


    Responsibilities:

  • Support customer growth by designing and performing ad hoc analyses across business areas from multiple data sources
  • Analyze customer traffic and behavior with a goal of finding ways to optimize and improve user experience and conversions
  • Analytically support A/B testing processes aimed at tactical product evolution
  • Manage and develop existing or new real-time dashboards in order to measure customer value
  • Develop new practices to aid in the growth of data informed strategic developments
  • Present findings to various business stakeholders
  • Participate in and drive the collection of any additional value added data when available
  • Design and implementation of machine learning algorithmes

  • Requirements:

  • Good SQL knowledge and strong Excel advanced features skills
  • R and or Python are a great plus
  • Previous digital analytics experience with industry standard web analytics toolsets (e.g. Google Analytics, Adwords, Mixpanel, Heap, etc.)
  • Demonstrated experience in mining data to support decision making (reporting, dashboards, etc.)
  • Exceptional analytical attitude and outstanding organizational skills
  • Previous working experience with other e-commerce businesses
  • Full proficiency in English, which is the official working language of the company
  • Italian proficiency a plus but not required (thanks to the international work environment in the office)
  • Why Join Musement