Customer Service Representative

Descrizione

Job Summary

Are you quick to build customer relationships and passionate about helping small businesses? Our team is seeking a fast learning and hard working individual. You will be joining a rapidly growing team and you will have unmatched opportunity to build your career. We are searching for an individual who thrives on connecting with new and existing customers. A successful candidate will be a good listener and problem solver who is motivated by providing excellent, quick, and accurate service

Job Duties

• Review and address inbound sales email inquiries
• Answer incoming calls regarding customer inquiries, service questions and general client concerns
• Engage with customer support service providers to ensure high quality customer service provided to prospective clients
• Conduct post-sale surveys and engage with customers to boost our online brand and presence
• Providing support to sales team to help resolve prospective customer inquiries
• Coordinate with multiple departments to provide consistent, high-level customer service
• Ad-hoc responsibilities

Skills and Qualifications

• 2-5 year Customer Service experience
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Maintain a high level of professionalism with clients and establish a positive rapport with every caller
• Experience with Customer Experience Surveys (NPS)
• Attention to detail
• Excellent Excel skills (pivot tables, V-look up, etc.)
• Very strong organizational and time management skills
• Persistent desire to learn
• Positive outlook and demeanor
• Ability to adapt to a changing role as the department grows

Preferred Qualifications

• Experience with financial industry in commercial lending