Junior Customer Experience Coordinator (English Speaking)

Creata il 29-09-2016

Location Berlin

POSIZIONE CHIUSA Candidati ora

Descrizione

Houzz is looking for friendly, goal-oriented individuals to join our E-Commerce Customer Experience Team. As a Customer Experience Coordinator, you will ensure Houzz Shop customers in the UK have a great experience on the Houzz website.

The ideal candidate for this position is an excellent problem solver and communicator who loves supporting others while operating in a dynamic environment where challenging and improving existing processes through critical thinking is a must. This person remains calm under pressure, has excellent prioritisation skills and can convert challenging situations into positive experiences while working closely with internal teams, vendors, and our customers. They also should be very understanding and truly passionate about helping customers.

Responsibilities include, but are not limited to:

Answer inbound customer service phone calls to resolve issues regarding orders placed on the Houzz Marketplace

Use consultative sales approach to help inbound customers make purchasing decisions and upsell products on the website

Work with vendors and manufacturers to answer product questionsRespond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz

Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience

Achieve monthly customer satisfaction targets and other related metrics

Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

Requirements:

Previous experience in customer support or client facing roles (ideally in tech or e-commerce)

Native level English plus fluency in at least one of the following: German, French, Italian, Spanish is an added advantage.

Undergraduate degree or higher qualification

Superior customer service skills and customer-centric mentality

Excellent written and oral communication skillsStrong computer skills (knowledge of Excel and Salesforce is a plus)

Keen attention to detail

Excellent multi-tasking skills with the ability to maintain a long-term, broader vision while facing short-term, daily tasks

Team oriented, proactive, professional, focused and positive

Enthusiasm about change and eagerness to work in a very dynamic startup environmen

Entrepreneurial mindset

Ability to remain calm under pressure, think on your feet, and demonstrate great problem solving abilities

What’s in it for you?

You’ll be part of a rapidly expanding team on a mission to grow Houzz internationally. We have an entrepreneurial culture, a warm work environment, and a close-knit family that loves to celebrate birthdays and team accomplishments.

Our beautiful office is located right in the middle of Berlin - in a hip, modern, comfortable environment designed to reflect our culture.

Top Notch Technology.

Stocked kitchen to keep you fueled.

Opportunity for growth – Join a fast growing technology organisation where we look from within to fill our leadership roles!

Getting to work in an office filled with smart, fun, driven people.